Direct response mechanism

Finance | 1 May 2006

The Charity Commission's coordinated one-stop shop for charity enquiries, Charity Commission Direct, has been launched.

This service, based in Liverpool, will field all new enquiries to the Commission via any channel, whether by phone, email, post or fax. Each enquiry will be risk assessed and priority requests immediately escalated. Other features of the new service include a dedicated helpline for trustee enquiries backed up by experienced staff, a database of frequently asked questions providing immediate answers, and a signposting facility later in the year to give details of specialist organisations for non-Commission enquiries.

Directory: Charity Commission

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