Terms & Conditions
Thank you for visiting our website at civilsociety.co.uk (the “Site”). This page sets out the terms and conditions on which we provide our users with access to the Site and on which we provide products and services ordered through the Site.
For ease of reference, we’ll call all of the terms which apply to you collectively as the “Terms”. By using our Site you are agreeing to the Terms. If you do not agree to any of these Terms, then you may not use our Site.
1. Who We Are
We are Civil Society Media Limited, a company registered in the United Kingdom under number 02855714 whose registered office is at 15 Prescott Place, London SW4 6BS. Our VAT registration number is GB 629 3702 31.
If you wish to contact us, you can email us at [email protected].
2. Your Obligations
The following general obligations and provisions apply to all users of our Site (whether they are subscribers or merely visitors):
- you may only use our Site for lawful purposes. You may not use it in any way that breaches any local or international law, for the purposes of fraud, or to transmit unsolicited advertising or spam;
- any information you submit at any time (whether registering for an account with us, or uploading comments, posts or other content) must be true and not misleading;
- you warrant that if you provide any personal information to us, you have obtained any necessary consent to provide it from the individual to whom that information relates;
- while we may pre-moderate user-submitted content, we are not obliged to do so and are ultimately not responsible for it. If you see something which you think is in breach of any of the Terms (see Section 8 below for some suggestions as to what this might include), please report it to us;
- you must not misuse our Site by introducing viruses or other malicious code to it or to our systems, nor try to gain unauthorised access to them, to any related systems or servers or to any related source code. You must not attack our Site through DDOS or otherwise. You must not use the Site to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or other spam. Breach of this provision may constitute a criminal act under the Computer Misuse Act 1990, and in such circumstances we may report you to law enforcement and provide them with such information as we may have about you.
In addition, by applying for a subscription to our services or placing an order for any of our products, you warrant that you are authorised to enter into a contract with us on these Terms, and to conduct any activities which you may conduct through your account. This means in particular that if you are an individual you are over eighteen years old, and that if you are opening an account on behalf of a company or other business you are authorised by that business to act on its behalf. You warrant that in purchasing any products or services from us you are acting in the course of a business and not as a consumer.
3. Subscription Services
This Section set out your rights and responsibilities when using those functions and services of our Site which are only available to our registered subscribers. We will provide these to you in accordance in all material respects with their description on the Site and with reasonable skill and care.
Registration and Formation of Contract - You can apply to register as a subscriber to subscriber-only areas of our Site here. To apply to register you will be asked to enter certain information, including your name and email address. Different areas of the Site are made available depending on your subscription (for example, news and blogs may be made available to all users, while information and updates relating to governance, finance and fundraising will only be available to subscribers who have paid for those specific offerings). Details of the various subscriptions available to our users are set out on our Site here.
All applications to register as a subscriber are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email or other written notice. The contract between you and us for the provision of subscription services will be formed only on acceptance. We will make our content, news, updates and other elements of the relevant subscription service available to you as soon as reasonably practicable after acceptance of your application, provided that you have made payment to us of the relevant fees.
Account Security - You must keep your account and password details secure, and not allow anyone else to use your account. If any activity takes place on your account then you are responsible for it. You must let us know immediately if you discover or suspect that someone else has accessed your account or that your account or password details have become known to any other person.
Price and Payment - Our subscription fees are set out on the Site. You must pay the applicable subscription fees in order to receive our subscription services. Payment must be made by following the instructions on the Site.
We will not have any liability to you if you are unable to pay for subscription services due to the unavailability of our Site or any payment processing facilities, or the exercise of our discretion to decline or reverse transactions.
Renewal of Subscriptions – Typically our subscription services are offered as an annual subscription subject to the payment in advance of an annual fee. If you have elected to pay by direct debit, then your annual subscription will automatically renew at the end of your annual subscription term, and we will take further payment from you for such renewal. If you do not wish your subscription to renew automatically, you must notify us before the end of your current subscription. If your subscription is not a prepaid annual subscription then you may ignore this provision.
4. Purchases of Products
This Section set out your rights and responsibilities when purchasing physical products from us through the Site. This may be the one-off purchase of a product (such as a book) or it may be the purchase of a subscription to a printed magazine or periodical. It may be that in purchasing a subscription to a magazine or periodical you at the same time register for subscription to one or more of our online subscription services. If so, please refer to Section 3 (Subscription Services) above for further details of your rights and responsibilities in relation to those services.
Product Descriptions – The images of the products on the Site are for illustrative purposes only and products and their packaging may vary from those images.
Ordering and Formation of Contract - Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email or other written notice. The contract between you and us for the provision of the relevant products will be formed only on acceptance.
If we are unable to supply you with any product, for example because it is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our Site we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.
Price and Payment – The prices of the products will be as quoted on the Site at the time you submit your order. Payment must be made by following the instructions on the Site.
Prices for the products may change from time to time, but changes will not affect any order you have already placed.
It is always possible that, despite our efforts, products on our site may be incorrectly priced. If we discover an error in the price of any product you have ordered we will contact you and give you the option of continuing to purchase the product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
5. Payment Processing
The payment processing facilities that we provide may be suspended or modified by us or on our behalf at any time and for any reason. We may impose security measures such as transaction limits on our users (for example, limiting the value or frequency of transactions). To help us prevent money laundering and fraud we reserve the right to decline any transaction or instruct our payment processing service provider to reverse any transaction.
6. Breach, Cancellation and Termination
Termination By You – You may terminate any contract between you and us on the Terms and close any relevant account by written notice to us at any time. Please note, however, that if you have prepaid for any subscriptions or products purchased from us, you will not be entitled to any refund of the sums paid to us by you and we will continue to deliver any physical products for which you have paid.
Termination By Us – If you are in breach of the Terms, we may take any of the following actions (as we deem appropriate):
- issuing you with a written warning specifying the breach and requiring its remedy;
- suspension or permanent withdrawal of your account and your use of our Site, blocking devices using your IP address from accessing the Site, and/or termination of any contract between you and us on any of the Terms;
- taking legal action against you; or
- where your breach also constitutes a criminal act disclosing your personal information to law enforcement authorities.
Effect of Termination – Termination of the contract between you and us will not affect any rights or remedies of the parties that accrued prior to termination. For instance, if at the time of termination you owe us any fees, you will still owe us those fees. Any of the Terms which expressly or impliedly survive termination will continue in force. For example, we may continue to use Your Content as described in Section 5 below.
7. Intellectual Property Rights and Our Content
The intellectual property rights in all of the content on and in our Site, or in any updates or correspondence we may provide to you from time to time (“Our Content”) belong either to us or to whomever licensed that content to us. All of Our Content is protected by copyright worldwide and you agree that you may not copy or make any use of it without having first obtained our permission or permission from whomever owns the relevant intellectual property rights. You may, however:
- view pages and content from the Site in a web browser;
- download pages and content from the Site for caching in a web browser, or in order to save local copies on your device; and
- print pages and content from the Site for your personal use and reference,
provided that you may not:
- view, download or print any of Our Content which is only intended to be accessible or provided to our subscribers (whether under a paid or free subscription) unless you are a subscriber to whom such of Our Content is intended by us to be accessible; nor
- republish any of Our Content, nor sell, rent, sub-licence, redistribute or publicly display Our Content; nor
- make any commercial use of any of Our Content.
If you would like to make any other use of any of Our Content then please contact us.
8. Your Content and Acceptable Use
Certain functions of the Site allow our users to submit content, such as comments, posts or reviews. We do not claim any rights of ownership over the intellectual property rights in the content you submit (“Your Content”). However, you grant us non-exclusive, perpetual, irrevocable, worldwide, royalty-free licence (which shall be freely capable of sub-licence or transfer) to use, copy, modify, distribute, publish and display Your Content in any media (printed or electronic) for the purposes of delivering or promoting our products and services and our Site.
In order for us to use Your Content as described in this Section, you hereby waive irrevocably and absolutely your moral rights in Your Content under the Copyright, Designs and Patents Act 1988 or any equivalent legislation anywhere in the world. What this means is that if we use Your Content we are allowed to edit and modify it, and will not necessarily include an attribution.
Finally, you agree that Your Content will meet the following content standards:
- you have all necessary rights and permissions to upload Your Content and allow us to use it as described with this Section, without infringing any third party’s rights (whether that means infringing their intellectual property rights or sharing private and confidential information without their permission);
- Your Content will be lawful and will not be defamatory, obscene, abusive, harassing or otherwise offensive;
- any statements you make in, or in connection with, Your Content will be true and not misleading; and
- Your Content will not be used to impersonate any person, or to misrepresent your identity or affiliation with any person (including us).
Contributions to any forums, comment threads or similar areas of our Site are not pre-moderated. While we reserve the right to moderate such contributions, we are under no obligation to do so and expressly exclude any liability for any loss or damage arising from the use of such areas by any user in contravention of our content standards.
We reserve the right to remove Your Content from the Site at any time and without notice to you, and in particular may do so if it does not meet the content standards set out above.
9. Our Liability to You
This Section explains the ways in which our liability to you is limited and excluded.
- Where We Do Not Limit or Exclude Our Liability – We do not limit or exclude our liability for anything for which we cannot lawfully limit or exclude our liability. For example, we do not limit our liability for death or personal injury caused by our negligence, or for fraud. This statement takes priority over the rest of this Section and the rest of the Terms.
- No Implied Terms – We provide access to our Site on the terms set out in the Terms. To the fullest extent permitted by law, we expressly exclude any and all conditions, warranties and other terms which might otherwise be implied by statute, under common law, or otherwise.
- Availability - You understand that there is some inherent instability in communications networks and that we may need to take down or maintain our site from time to time. For that reason, you accept that access to our Site is permitted on a temporary basis and we will not be liable if it is unavailable for any reason. At the same time, our Site is provided “as is” and without any warranty. For example, while obviously we do our best to correct defects and while we use commercially-available virus-checking software, we do not warrant that our Site will be uninterrupted, free from errors, or free from viruses or malicious code.
- Events Outside Our Control – We will not be liable for any failure to perform, or any delay in performing, any of our obligations if caused by events outside our reasonable control including (without limitation) natural disasters, failures of telecommunications networks, power failure, failure of our suppliers and the acts of any government.
- Third Parties –We are not responsible or liable for the actions of third parties or your interactions with them. Third parties may include, for example, other users of our Site, third party service providers who are linked from our Site, charities who post advertisements for recruitment on our Site, social media service providers or the providers of any device or software which you use to access our Site.
- No Indirect or Consequential Loss – We expressly exclude any liability for any indirect or consequential loss, damage, costs or expenses incurred or suffered by you in connection with your use of our Site.
- Other Exclusions – We expressly exclude any liability for any loss, damage, costs or expenses incurred or suffered by you (in each case whether direct or indirect) if that liability comes within one of the following categories: loss of business, loss of revenue, loss of contract, loss or corruption of data, loss of reputation, or loss of profit.
- Cap On Liability – Our total aggregate liability to you in connection with your use of our Site will be limited in all circumstances (whether arising in negligence, including tort, breach of contract or otherwise) to a sum equal to the amount paid by you to us in connection with any products or services purchased or provided through our Site during the twelve (12) months prior to the event giving rise to our liability.
If we are subject to any third-party claim as a result of your breach of any of your obligations under the Terms, or as a result of your negligence, misrepresentation or other wrongful act, then you will indemnify us against that claim. “Indemnifying us” means you will indemnify us and hold us harmless against all costs, expenses, losses, damages or liabilities suffered or incurred by us as a result of or in connection with that third-party claim, including (without limitation) any legal and professional fees. You also agree to provide us with all reasonable assistance and information we may request from you in order to enable us to defend and settle the claim and mitigate our (and your) liability.
11. Disputes and Governing Law
The Terms and any contract between you and us on the Terms, are governed by the law of England and Wales.
If any dispute arises between you and us in connection with your use of our Site, then you and we will attempt to resolve that dispute through discussion in good faith. If we are unable to resolve the dispute by discussion, then the courts of England and Wales will have exclusion jurisdiction over any claim relating to your use of our Site or any connected contract. However, if you are not resident in England or Wales then we reserve the right to bring proceedings against you in any court in your country of residence.
You may link to our Site provided that you do so in a manner which is legal. You may not however frame our Site, and you may not link to our Site in order to damage or take advantage of our reputation or to suggest any false form of association, endorsement or relationship between you and us. If we ask you to stop linking to our Site then you must do so immediately.
Our Site contains links to various third party sites and resources. We have no control over these or over any service provided by those third parties. You use them at your own risk. In particular, where our Site integrates any third-party social media functions, then your use of those functions is governed by the applicable terms of the relevant social media provider (like Facebook or Instagram).
14. General Provisions
If any court or competent authority determines that any provision or part-provision of the Terms is invalid, unlawful or unenforceable then that provision or part-provision will be severed from the rest of the Terms, which will continue in full force.
The Terms constitute the entire agreement between you and us relating to your use of our Site. You acknowledge that you have not entered into any contract with us on the basis of any representation or warranty that is not set out expressly in the Terms.
Our failure to enforce any provision of the Terms will not constitute a waiver of your breach of that provision. No waiver shall be effective unless in writing and is be effective in relation to the specific breach to which it is addressed.
Any contract between you and us made on the Terms is personal to you, and you may not assign, transfer, sub-contract or otherwise deal in any of your rights and responsibilities under the Terms.
Nothing in the Terms creates any relationship of agency, partnership, or employment between you and us. Neither you nor we are authorised to enter into any commitment on behalf of the other, except as expressly set out in the Terms.
If we require any further assistance from you in order to exercise our rights under the Terms (for instance, we might ask you to confirm our right to use Your Content), and our request is reasonable, then you agree to help us out.
15. Contact Us
If you have any questions, comments or requests regarding the Terms or any concerns about any material featured on our Site, please contact us at [email protected]
If you enter one of our competitions through the Site, then you agree to the following rules:
- To enter a competition you must be UK resident and 18 years old or over at the time of entry.
- Competitions are not open to employees (or members of their immediate families) of Civil Society Media Limited.
- No purchase necessary.
- Only one entry per person.
- Sending an e-mail is not proof that we have received your entry. No responsibility can be accepted for entries that are lost or delayed, or which are not received for any reason.
- The closing date is as specified in each competition, and we reserve the right to amend the competition end date at any time.
- If you win a competition, we will notify you by post and/or e-mail. The judges’ decision will be final, and no correspondence will be entered into.
- You can find out who has won a particular competition by sending a stamped addressed envelope, marked with the name of the competition to Civil Society Media, 15 Prescott Place, London, SW4 6BS after the closing date.
- By entering the competition the winner agrees to participate in such promotional activity and material as we may reasonably require.
- The panel of judges for each competition will be comprised of members of the editorial team of a relevant department of Civil Society Media Limited.
- The prize will not be transferable to another person.
- No part of a prize is exchangeable for cash or any other prize.
- If an advertised prize is not available, we reserve the right to offer an alternative prize of equal or greater value.
- Incorrectly completed entries will be disqualified.
- We reserve the right to amend these rules at any time. We may also create rules which will apply to a specific competition only. If so, we will publish the amended competition rules and/or specific competition rules on the relevant competition page.
- We will endeavour to send prizes within a month of the competition end date but do not guarantee any delivery time
Thank you for visiting our site, civilsociety.co.uk (the “Site”).
1. Who We Are
For the purposes of the Data Protection Act 1998 (the “Act”) the data controller is Civil Society Media Limited, a company registered in the United Kingdom under number 02855714 whose registered office is at 15 Prescott Place, London SW4 6BS. Our VAT registration number is GB 629 3702 31.
2. Personal Information We Collect
We may collect, retain and use personal information that you provide to us through correspondence with you, which you provide to us in registering for an account with us or which you may include in any content you upload to our Site such as reviews, comments or other posts. This may include your name, email address, telephone number and other contact details, date of birth and any other personal information you provide to us.
We may also collect, retain and use certain technical information regarding your visit to the Site. This may include the Internet Protocol (IP) address from which you visit the Site and other non-identifying information regarding your usage of the Site (including browsing and click-stream activity and your chosen browser and Internet Service Provider (ISP)). You should also see Section 9 below (“Cookies”) for information about the cookies which we may use to collect such technical information.
We do not collect or process your credit or debit card details. These are collected and processed by our payment processing service providers, Barclays Bank PLC t/a Barclaycard and First Capital Cashflow Ltd. However, these service providers process this information in order to provide a service to us and we remain a data controller in connection with your credit or debit card details for the purposes of the Act.
If you use a third-party application to log into your account on the Site or to post comments on the Site then we may receive personal information from the relevant third party of the same type as the personal information discussed in this Section.
You must not disclose to us the personal information of another person unless you have first obtained that person’s consent to the disclosure and to our use of that personal information in accordance with this Policy.
3. Our Use of Personal Information
We use the personal information that you provide to us in order to correspond with you, provide products and services to you in accordance with the Terms, take payments from you, and exercise our rights under the Terms. We may also use your personal information to notify you of any our news or promotions, or those of our commercial partners, which we believe may be of interest to you (if you have consented to us doing so).
We will also use your personal information to deliver our free Civil Society News bulletins where you have signed up to this. In order to keep your subscription to the Civil Society News bulletin free, we will occasionally send you promotional emails from carefully selected third party suppliers. Your personal data will never be shared with these external parties and you can opt out at any time. However this will prevent you from receiving our free news service.
4. Visible Personal information
Some of the personal information you provide to us is visible on the Site to other users of the Site. For example, if you submit content containing personal information to a public area of the Site (for example, if you submit a comment in the name of “Jim Smith of Exeter”) then, as you would expect, that personal information will be visible to other users as well.
5. Sharing Your Personal information
We may provide your personal information to our third party service providers, strictly to the extent necessary for them to provide the relevant services to us. In particular, our service providers include (without limitation):
- our payment processing service providers, who may process certain information in taking payments from and making payments to you;
- our hosting service providers in relation to the Site, who may in the course of hosting come into possession of technical information regarding your visit to and use of the Site;
- our hosting service providers in relation to customer relationship management (CRM) systems, as well as our email and office suite servers, who will in the course of hosting come into possession of your contact information, as well as records of our correspondence with you;
- analytics providers, who may conduct analytics of actions on the Site to measure user engagement with different site features, and who may come into possession of information regarding your visit to and use of the Site;
- marketing service providers who provide us with marketing design and automation services which may involve the use of our user’s contact details.
Each of these service providers may further provide your personal information to their own service providers who provide necessary support functions (for instance, the third parties who host their servers). However, such disclosure will again only be for the purpose of providing the relevant services to us.
We may also provide your personal information to any acquirer of our business or assets (in which case our accumulated data, including your personal information, will be comprised in our business of assets). To the extent that your personal information is comprised in any content you submit to the Site, we may share that data or publish it in exercising our rights in relation to such content under our Terms.
We may disclose your personal information if required to do so by law, to prevent an unlawful act, or otherwise to appropriate authorities in connection with any civil action or criminal report or investigation relating to your activities. For example, if you use our Site to distribute unlawful material, then we may pass your information to the police.
Otherwise, we will not provide your personal information to any third parties. In particular, we do not provide your personal information to third parties for marketing purposes. If you have consented to us doing so, we may email you about our own activities and provide you with information regarding third party promotions by our commercial partners (e.g. “A provider of training is offering a discount to our users”). However, we will not pass your details to those commercial partners for marketing purposes (so you should not get emails saying “We’re a trainer and we hear you’re a CivilSociety user…”).
6. Where Your Personal Information Is Stored
Your personal information may be transferred to and stored outside the European Economic Area (EEA), and processed by individuals outside the EEA who work for us or one of our service providers. By providing us with your personal information, you consent to such transfer, storage and processing.
7. Third Parties and Security
The Site contains links to third party websites and refers to third party service providers and other entities. If you follow a link to any third party website or deal with any third party entity referred to on the Site, then you should note that these third parties will have their own privacy and cookie policies, and that we are not responsible for their use of any personal information which you may provide to them. You should ensure that you have read and understood any relevant policies.
Although we do our best to ensure the security of personal information provided to us (and to use only reputable service providers), any transmission of data via the Internet is by its nature insecure and we cannot guarantee the security of any personal information you provide to us.
8. Your Rights
Under the Act you have the right to access any information held by us about you. In order to exercise that right, please contact us using the “Contact Us” form on the Site or otherwise at our postal address. Under the Act, we are entitled to charge a fee of £10 in relation to any such request to cover our costs of providing the relevant information to you.
You also have the right to ask us to stop processing your personal information (and in particular not to use it for marketing purposes or to provide you with news), as well as the right to ask us to update or delete your personal information. You can exercise that right at any time by contacting us.
Strictly Necessary Cookies: These are required for the operation of the Site and allow you, for instance, to log into your account or make use of e-payment services.
Analytical/Performance Cookies: These allow us to recognise and count visitors to the Site and analyse their actions and movements on the Site. This helps us improve the Site (for instance by ensuring that users can find key functions easily).
Functionality Cookies: These are used to remember visitors to the Site and choices they have made, allowing us to personalise our content and remember your preferences.
Targeting Cookies: These cookies record your visit to the Site, pages you have visited and links you have followed. We use this information to make the Site (and any advertising on the Site) more relevant to your interests.
10. Blocking Cookies
You may block cookies by activating settings on your browser which allow you to refuse the setting of some or all cookies. If you choose to block all cookies (including essential cookies) you may not be able to access all or some parts of our Site.
Most cookies we use are known as session cookies. These cookies will expire whenever you close your browser or shut down your computer, and such cookies need not be blocked. Other cookies used for specific purpose will expire when that purpose is no longer required.
You can find out more about blocking cookies in specific browsers at http://aboutcookies.org.
12. Contact Us