Giffgaff offers chance to donate refunds to charity after data outages

13 Dec 2018 News

Mobile phone provider Giffgaff has told customers they can donate refunded airtime to charity, after the organisation’s data services went down last week. 

It has been reported that Giffgaff customers were emailed by the provider on Tuesday and told that they could donate their refunded minutes to charity, after millions of customers' 4G networks went down at the end of last week. 

Alongside O2’s network, those on Tesco Mobile, Giffgaff and Lyca mobile also experienced outages. 

In a blog written on 7 December on Giffgaff’s community page, Ash Schofield, the organisation’s chief executive, said he would be starting a ‘goodwill fund’ which could be accessed by customers. He said that those affected would be “able to choose whether to take a share of the fund as credit, or donate your share to charity”. 

Registration for customers to join this fund have been extended until Sunday 16 December, with a further update to be given next Monday by Schofield. 

Giffgaff have yet to announce a charity partner for its ‘goodwill fund’, but it did recently support Adoption UK for #GivingTuesday 2018. 

According to the Independent, the compensation being made available to most customers would be “nominal”, with those on the cheapest monthly tariff of £13 being eligible for an 87p refund. 

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