Charity Shops Survey 2020 opens

29 May 2020 Announcement

The 29th Charity Shops Survey questionnaire is now available and we would be grateful for your participation.

The survey provides an essential data set and benchmarking tool. However, we appreciate that in the current crisis charities are facing a number of additional pressures and burdens. Therefore, this year we have removed a number of questions and simplified the survey, in order to make it much quicker and easier to complete, yet retain its core value.

To take part in this year's survey, please download the questionnaire (available in either Excel or PDF format) and return your completed responses by 10 July.

Participants will be entered into a prize draw to win a £100 John Lewis voucher.

Download the Excel questionnaire.

Download PDF questionnaire.

More than 6,440 shops represented by 71 organisations – responsible for generating more than £915m – took part last year, making this the charity retail sector's most comprehensive study.

The 2019 survey found that shops numbers had declined for the second year running, but that profits had increased. There was an increase in the proportion of out-of-town and specialist shops, especially “superstores”.

Now in its 29th year, the Charity Shops Survey provides essential benchmarking information and analysis of key charity retail trends and performance figures. Over the years it has served as an invaluable source of information for charities, retailers, supporters, and analysts alike.

The survey results will be published in October by Charity Finance and Fundraising Magazine and will also be available here at

If you would like to see how your results will be presented in the published survey, please tick the box at the start of the questionnaire.

Purchase the 2019 Charity Shops Survey here. 

Charity Finance is packed with practical articles and analysis of the latest financial trends, as well as in-depth briefings on technical and legal changes, and benchmarking surveys to help busy finance teams get value for money. Find more information here and subscribe today!


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