Without getting involved in your charity’s direct debit payment process, fundraisers could be getting only part of the attrition picture – and potentially missing out on income. Rupert Tappin and Morag Fleming say fundraisers need to take charge of their payment processes.

As we begin the slow recovery from the recession, charities are throwing budget at individual giving. But there is a hidden problem that is silently and persistently undermining income from regular giving and the challenge has to be met full-on by the sector.