More than a third of Giffgaff customers have opted to make a donation to charity after the mobile phone provider offered compensation for a network outage earlier this month.
Homelessness charity Crisis will receive £387,040 from a £1m “goodwill fund” set up by Giffgaff. The fund is designed to provide recompense for data networks being unavailable for most of 6 December.
Customers were given the option of either receiving a 90p airtime credit or donating the equivalent amount to charity, and 38.7 per cent opted for the latter.
Customers of O2, Tesco Mobile and Lycamobile also experienced outages, with most being offered free data as compensation.
In a post on Giffgaff’s community forum, chief executive Ash Schofield said: “I’m pleased to be able to announce that the charity we’ll be supporting for this is Crisis, a charity working hard to support people who are homeless.
“At this time of year, it can be very dangerous to live and sleep on the street alone, and with your donation it means that more people will be able to access companionship and essential services over Christmas at Crisis’ centres across the country, as well as support their efforts to end homelessness throughout the year.”
Crisis chief executive Jon Sparkes also tweeted his thanks.
Thank you @giffgaff , we really appreciate this. #endhomelessness https://t.co/JNuG1U4fAh
— Jon Sparkes (@jon_sparkes) December 17, 2018
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