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Digital transformation – a question of technology?

26 March 2019 London

Interactive breakfast seminars which provide a unique forum for open debate and an opportunity to connect with your peers.

We are delighted to announce the return of our Charity Technology Breakfast Briefings for 2019, a series of morning events which tackle the key issues facing charity IT leaders.

The second of these events will focus on digital transformation and the relationship with technology and will take place on 26 March at the CIWEM Building, London. 

The event is run in partnership with Charity IT Leaders 

This event is designed to provide space for charities to debate with other charities. As a result, there are no corporate spaces available and we will withdraw places booked by non-charity delegates. We will issue a refund minus an administration fee of 15%


26 March 2019

  • 8.30AM - 9.10AM
    Morning coffee and informal networking
    Morning coffee and informal networking
  • 9.10AM - 9.15AM
    Chair's welcome
    Laura Dawson, director of information management and technology, LSE
  • 9.15AM - 9.45AM
    Diabetes UK case study: the power of personalisation

    Over the past five years, Diabetes UK has invested heavily in its technology strategy and developing its digital services. As the charity’s interface, the website has evolved with a specific focus on personalisation. Practical steps including developing an online learning zone and creating tailored content through the platform ‘Diabetes and me’ have resulted in increased engagement and better quality data capture. In this session, Said Dajani will share some of the struggles and successes involved along the way, and how making the most of your technology tools is an essential component to achieving digital transformation.

    Said Dajani, head of digital, Diabetes UK    

  • 9.45AM - 10.15AM
    Adopting a user-centred approach to developing effective technology tools

    Investing in new tech products can carry a heavy responsibility for organisations in terms of the financial commitment and resources required. Following a tried and tested user-led process to design and develop a new product can go a long way to mitigate some of the risks involved and ensure you create something your users actually need. Using a recent partnership with Law Centres Network as a case study, Tori Ellaway and Julie Bishop will unpick the process behind developing a new product, discussing how clearly defining the problem and going through an iterative process that responds to service users’ real needs and behaviours is the key to successful technology design and implementation.

    Tori Ellaway, service design programme manager, CAST and Julie Bishop, director, Law Centres Network

  • 10.15AM - 10.40AM
    Networking and refreshment break
    Networking and refreshment break
  • 10.40AM - 11.10AM
    Artificial intelligence and machine learning - assessing the untapped potential of new technologies in the workplace
    In a time of unprecedented change, emerging technologies such as artificial intelligence and machine learning have the potential to fundamentally change and shape the way we work, influencing the pace of organisational change. This session will explore the need for organisations to understand the drivers behind transformation, in order to apply tailored technology as part of the solution. In this session, Nathan Baranowski will explore some examples of charities applying new technologies and the wider scope for our sector. 

    Nathan Baranowski, managing director, ojo solutions
  • 11.10AM - 11.50AM
    Panel discussion: Creating digital workplaces to support transformation

    No matter what size your organisation, behind every example of digital transformation are workplaces and working practices which are capable of supporting change. Our panel discuss the technologies that are making the biggest difference behind the scenes, and consider the crucial components required to create digital workplaces fit for the future. 

    Panellists TBC

  • 11.50AM - 12.00PM
    Chair's closing remarks
    Chair's closing remarks


  • Said Dajani

    Head of digital , Diabetes UK

    Said leads on Digital at Diabetes UK and has been at the charity for the past five years.  He has nearly 15 years’ experience in how charities use digital technology and has previously worked in similar roles at Alzheimer’s Society and Action Medical Research.   As well as ensuring Diabetes UK makes the most of digital technology in its day to day operations he is also responsible for ensuring colleagues in the NHS and tech start-ups understand the needs of people with diabetes when developing technology solutions

  • Nathan Baranowski

    Managing director and strategy solutions consultant , ojo solutions

    Nathan is a company director and the head of the technology change practice. A strong strategic leader with over 15 years’ experience in business improvement and delivering complex transformational change and pioneering in driving technology adoption in the health arena. Nathan has worked for a number organisations across the public and private sector.

  • Julie Bishop

    Director , Law Centres Network

    Julie Bishop is Director of the UK Law Centres Network (LCN), a post that she has held for 10 years. 

    The Law Centres Network is the national membership body for Law Centres. A Law Centre is an independent not-for-profit law practice. Law Centres want everyone to have equal access to justice. They target their services at the poorest and most disadvantaged people in their communities. Law Centres use their legal skills to tackle the root causes of poverty and disadvantage.
    Prior to LCN, Julie was Director of the National Association of Community Legal Centres in Australia for over 5 years and worked in the legal aid sector in Australia at community level for almost 20 years.

    Julie’s professional training is in IT. It was as an IT consultant that Julie first worked in legal aid. Before IT, Julie studied and taught Philosophy at the University of Sydney.

    Julie is a Board member of 3 Charities, was a Commissioner on the Bach Commission on Access to Justice, has sat on other Committees of Inquiry, and provides evidence to parliamentary committees.

  • Tori Ellaway

    Service design programme manager , CAST

    Tori is Service Design Programme Manager at CAST, where she leads on user research, developing new programmes and resources to support charities with digital development. She previously ran a digital product accelerator called Fuse, guiding nonprofits through a user-centred service design programme and also runs a number of bespoke consultancy projects, working with a network of product and service design professionals.


Early bird by 8 March

Standard fee (after 8 March)

*All prices exc VAT  This event is designed to provide space for charities to debate with other charities. As a result, there are no corporate spaces available and we will withdraw places booked by non-charity delegates. We will issue a refund minus an administration fee of 15%

Terms & Conditions

Please note that speakers and topics were confirmed at the time of publishing, however, circumstances beyond the control of the organisers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such Civil Society Media Ltd reserves the right to alter or modify the advertised speakers and/or topics if necessary. Any substitutions or alterations will be updated on our web page as soon as possible.

Substitution and cancellation policy: On receipt of your booking form, your place is confirmed. Delegate substitutions are allowed. Refunds on cancellations will only be issued (less a 15% administration charge) up to and including 14 days prior to the event. Refunds will not be issued after this date. Confirmation of cancellations MUST be in writing and sent or faxed to Civil Society Media at 15 Prescott Place, London, SW4 6BS 020 7819 1200 (fax: 020 7819 1210).


106-109 Saffron Hill

Location map and further information