Charity Technology Conference 2016

17 November 2016

Debate best practice, share innovative solutions and stay ahead of the curve

Now in its eleventh successful year, we’re delighted to announce, that for 2016, the Charity Technology Conference returns to The Mermaid Conference Centre in London on Thursday 17 November 2016. Places are priced from just £199 for charities booking by Friday 30 September.

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The conference is accredited by the CPD Standards Office and this activity equates to 5 hours of CPD. Delegates will be provided with a certificate of attendance, which should be kept within your CPD record, and can be used as evidence in a CPD audit by a professional institute or regulator.

Download the brochure and booking form



17 November 2016

  • 9.00AM - 9.30AM
    Registration, refreshments & networking
    Registrations, refreshments and networking
  • 9.30AM - 9.40AM
    Chair's welcome
    Tania Mason, editorial director, Civil Society Media
  • 9.40AM - 10.20AM
    Opening keynote - Digital Governance - a new strategic imperative for the charities of tomorrow
    How can we break down the barriers to increase tech capacity on charity boards, strengthen digital governance in existing structures, and ensure our organisations are fully-equipped for the future?

    Mary McKenna MBE, tech entrepreneur and trustee, Centre for Acceleration of Social Technology (CAST), Social Care Institute for Excellence (SCIE) & vInspired
  • 10.20AM - 11.00AM
    Back to the future: Where historical archives meet cloud computing
    This case study will uncover and discuss some of the main challenges faced by a traditional organisation in embracing modern digital and cloud technologies.

    James Warner, head of direct sales, KCOM and Will Webster, head of information technology, Commonwealth War Graves Commission
  • 11.00AM - 11.25AM
    Morning refreshment break and product demonstration from asi

    Networking, refreshments and product demonstrations from asi



  • 11.25AM - 11.30AM
    Stream chair's welcome

    Stream A- Digital
    Zoe Amar, consultant

    Stream B- Data
    Ivan Wainewright, CRM consultant

    Stream C- Strategy
    Rosie Slater, CIO, British Red Cross

    Stream D- People & Culture
    Tania Mason, editorial director, Civil Society Media

  • 11.30AM - 12.05PM
    A1. Business transformation through digital technology
    From launching a new website and IT systems, to employing rapid prototype methodology
    and encouraging a fail-fast mentality, David Ivell will describe The Prince's Trust's ongoing journey to making ‘digital first’ a reality.

    David Ivell, chief information officer, The Prince’s Trust
  • 11.30AM - 12.05PM
    B1. Delivering better data through Salesforce integration
    ABF The Soldiers’ Charity recently replaced its grantmanagement system with a customised Salesforce solution. Attend this session to hear how two disparate systems, each performing critical functions, were successfully integrated to help the welfare team
    improve accuracy and efficiency and crucially, avoid duplication of data.

    Andrew Brady, IT manager, ABF The Soldiers’ Charity & Tom Kington, technical consultant, MSM Software Solved
  • 11.30AM - 12.05PM
    C1. The role of the CEO as ‘digital champion’
    Steve Ford will share his vision for Parkinson’s UK as he begins on a journey to embed digital into the broader organisational strategy.

    Steve Ford, chief executive, Parkinson’s UK
  • 11.30AM - 12.05PM
    D1. Cyber security: Your people, your defence
    This session will explore the main threats to look out for, as well as the
    best line of defence.  Vince Warrington will focus specifically on steps you can take to educate and empower your people to ensure that information protection becomes a core business function.

    Vince Warrington, director, Protective Intelligence
  • 12.10PM - 12.45PM
    A2. Driving engagement in a networked world
    This session will describe how the shift to an integrated digital strategy at MSF-UK is succeeding in driving tangible engagement and has led to an overall increase in income of 77 per cent in just three years.

    Lee Butler, digital marketing manager and James Kliffen, head of fundraising, Médecins Sans Frontières UK
  • 12.10PM - 12.45PM
    B2. ICO Surgery: Managing compliance in a changing regulatory landscape
    Join this interactive session to raise any queries you might have with ICO about your working processes, to receive technical and legal guidance on ensuring compliance and to share concerns and solutions with your peers.

    Andrew Paterson, senior technology officer, Information Commisioner’s Office
  • 12.10PM - 12.45PM
    C2. No tech to high tech; how the Disabilities Trust embrace technology to achieve their charitable objectives

    Nathan Baranowski exposes the challenges involved in creating transformational change and demonstrates how to make a big impact on a budget. He reveals through his work at the Disabilities Trust, the practical tips in turning a low-tech culture into one that embraces the benefits of 21st century innovation, to achieve their charitable objectives.  

    Nathan Baranowski, director, Ojo Solutions & director of technology, Disabilities Trust

  • 12.10PM - 12.45PM
    D2. The heart of change - people first, process second
    This session will reveal some practical challenges and solutions to driving engagement, from introducing innovative comms, through to building board-level confidence and ownership.

    Caroline Gray, communications & training manager and Nicola Quirk, PMO manager, The National Trust
  • 12.45PM - 1.50PM
    Lunch, networking and an opportunity to visit the exhibition
  • 1.50PM - 2.20PM
    Take control! Social media storytelling
    The British Museum is undergoing a digital transformation driven by social media. In this session, Chris Michaels will talk about how the storytelling opportunities of social media can re-empower your organisation to control its own public narrative. 
  • 2.25PM - 3.00PM
    A3. Digital collaboration: Working with partners to deliver innovation

    By developing partnerships and hosting hackathons, RLSB is pioneering the search for tech-based solutions to some of the most fundamental challenges facing young blind people, despite having limited in-house digital expertise. 

    Dr Tom Pey, chief executive, RLSB

  • 2.25PM - 3.00PM
    B3. Lessons learned from implementing fundraising systems on CRM platforms
    Looking at Salesforce, Dynamics and Blackbaud, join three large UK charities to discuss their individual approaches, as well as their frustrations and successes to implementing fundraising systems on different CRM platforms.

    Ciara Bosworth, head of OneCRM, British Heart Foundation, Simon Capper, head of performance & insight, WaterAid and Rohan Putter, deputy director of fundraising - insight, planning & supporter care, Barnardo’s
  • 2.25PM - 3.00PM
    C3. What do Unified Communications really look like?

    This session will explore how the social care charity Choice Support has implemented an enterprise-wide network solution, streamlining IT systems and improving connectivity, and how this approach is contributing to better governance, reduced costs and increased

    Matthew Lyner, communications expert, Newton IT Solutions and Vanessa Miles, head of ICT, Choice Support

  • 2.25PM - 3.00PM
    D3. Building community in a digital workplace
    Hear how the Cystic Fibrosis Trust is using technology to enhance internal communications and build a sense of community among colleagues across the country, both with the condition and without, resulting in higher levels of staff engagement and a happier, more motivated workforce.

    Oli Lewington, engagement director, Cystic Fibrosis Trust
  • 3.00PM - 3.30PM
    Networking and refreshment break
    Time to visit the exhibition
  • 3.30PM - 4.05PM
    A4. The Intelligent Cloud - shaping the future through digital transformation
    What is digital transformation? How can your charity benefit from the tools available to revolutionise internal operations, build supporter loyalty and improve communications? This session will guide you through how Microsoft and m-hance can support your charity to manage social tools available and how you can benefit from the analysis of the data these tools provide.  

    Tory Cassie, business development, m-hance and Mike Gill, CRM business manager, Microsoft
  • 3.30PM - 4.05PM
    B4. Best practice use of CRM in building meaningful supporter relationships
    Join Rob from Blackbaud to explore some of the practical ways that your database can be used to increase supporter engagement and use your data most effectively to achieve your organisation’s goals.

    Rob Gethen Smith, director of customer engagement, Blackbaud Europe
  • 3.30PM - 4.05PM
    C4. Agile In Focus: What it means for English Heritage
    This session will explore the concept of agile methodology, using a practical example of how it is being applied to initiate digital change in a traditionally waterfall organisation. 

    Tamsin Burwell, head of digital, English Heritage
  • 3.30PM - 4.05PM
    D4. Is your workforce ready for the new reality?

    Is your workforce ready for the new reality? This session will impart some practical steps for how to minimise resistance to change and ensure you have the right people and organisational culture in place to keep up with emerging trends and opportunities.

    Julie Dodd, digital transformation consultant

  • 4.05PM - 4.50PM
    Panel discussion- Charities ready for the future or ripe for disruption
    As industry-wide disruption becomes the new normal, the panel will discuss the predominant threats and opportunities facing our sector. What can charity leaders learn from entrepreneurial start-ups and the tech for good community? How can we cater for the changing expectations of generation Z and beyond in order to engage the supporters of tomorrow and generate lasting social impact? Is there a significant danger that the traditional charity structure will become obsolete in an increasingly networked and rapidly changing world?

    Dan Sutch, co-founder and director, CAST, Damien Austin-Walker, head of digital, vInspired, Mandy Johnson, director of partnerships,, Tris Lumley, director of development, NPC
  • 4.50PM - 5.00PM
    Chair's closing remarks
    Tania Mason, editorial director, Civil Society Media
  • 5.00PM - 6.00PM
    Networking drinks reception
    An opportunity to network with your peers


  • Mary McKenna MBE

    Tech entrepreneur and trustee , Centre for Acceleration of Social technology (CAST), Social Care Institute for Excellence (SCIE) & vInspired

    Mary McKenna is technology entrepreneur and angel investor.  She co-founded successful e-learning company Learning Pool following a long public sector career and a spell as a Silicon Valley dotcommer.  Learning Pool was a very early example of large scale knowledge sharing across UK local government with over a million public servants collaborating and participating in the online community.  

    Mary is interested in helping start and grow indigenous UK tech companies and especially in working with female and young entrepreneurs.  She is one of the Entrepreneurs in Residence at the Northern Ireland Science Park in Belfast, an active member of the Digital Catapult’s Advisory Network and one of the Tech London Advocates.  

    Mary is a trustee of the London based charity, Social Care Institute for Excellence and she sits on the London Board of the Irish International Business Network. She recently joined the ex Nominet Trust investment team in their new venture CAST (Centre for Acceleration of Social Technology) and she’s excited to have been invited to become one of Said Business School's (University of Oxford) Resident Experts.   

    Mary was awarded the MBE by Her Majesty the Queen for services to digital technology, innovation and learning in the 2014 New Year’s Honours.

  • Chris Michaels

    Head of digital and publishing , British Museum

    Chris Michaels is head of digital and publishing at the British Museum. His mission is to help the world's first museum achieve its founding goal of being the Museum of and for the world, by fully embracing the potential of mobile, the cloud and big data to transform our visitors' experiences of our programmes and collection.

    Chris was previously CEO at children’s education mobile startup Mindshapes. Backed by Index Ventures and some of the world's greatest gaming entrepreneurs, Mindshapes released over 40 apps with partners including the BBC and the Jim Henson Company, winning multiple awards and delighting children and families around the world.

    Chris has previously been an SVP at international media company Chorion; digital publisher at HarperCollins; and started professional life in advertising. He has a PhD in American Literature from the University of Bristol.

Product demonstrations

We are delighted to announce there will be live product demonstrations from:

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With thanks to our conference sponsors

Headline sponsor


KCOM designs and delivers communications and integration services across the UK. After listening to, and learning from our customers, we apply our technical knowledge to help them connect with the things that matter.  Our customers include the likes of the RNLI, RSPB and Terrence Higgins Trust, who look to us for a single managed service experience, trusted solutions and ongoing support for their changing technology needs.

We understand how crucial the technology you use can be to the productivity of what you do; whether that’s online fundraising, communication between colleagues across sites, or simply securing the confidential data you hold. We’ll work with you and advise on and deliver the best technology available, so you can get on with what you do best.
Just like most companies our customers are our lifeblood, so we pride ourselves on making your experience with us exceptional from start to finish. Right from the project managers at the beginning of the relationship, through to our in-life customer service teams, you can rest assured that our team of passionate people will be on hand whenever you need it.

Associate sponsors


Blackbaud is passionate about delivering the technology that non-profits need to advance their missions.

We see state-of-the-art fundraising solutions as a key enabler of your success; from CRM database platforms through to cutting edge digital fundraising solutions, Blackbaud understands how technology underpins everything you do.

We’ve been doing it for 30 years, and are proud to say that using Blackbaud solutions, our 35,000 loyal customers raise, invest, manage and award more than £65 billion each year. 


Today, supporters can engage with your cause through any number of channels, creating data siloes. 

High profile cases in the press have highlighted fundraising tactics as a potential cause for concern. Meanwhile, rising competition combined with changing regulations and legislation has put data management firmly in the spotlight. 
If these are issues for you too, you should talk to us. 

Through our status as a Microsoft Gold Partner we have pioneered Microsoft Dynamics CRM to create a market leading solution that is already being used to overcome these obstacles, to optimise fundraising campaigns and deliver services with impact!

Visit us at the Charity Technology Conference to learn more. 


MSM Software Solved helps charities improve service delivery through software solutions tailored to each organisation's unique requirements.  

We’ve been working with the sector since 1998 delivering quality projects for charities such as the National Trust, The Royal British Legion and RSPB to name a few.  We understand your challenges and work collaboratively with you to design and develop software that improves the way you work for beneficiaries, volunteers and employees.

The most common request is to integrate existing and new technology.  We’re also helping charities automate manual processes and improve the management, analysis and reporting of their data.  As experts in cloud, mobile and data solutions, we’re well placed to deliver software that meets your exact needs and is easy to use.  From design and prototyping to development, integration and ongoing maintenance we’re a true partner for all your software needs.  We'd be delighted to tell you more about the work we do at our stand or find out more at 


Newton IT has been successfully supplying innovative IT services to the Charity Sector for over 10+ years.

We fully understand “Third Sector” culture and are actively working with the smallest to the largest organisations throughout UK and offer attractive discount rates without compromising service delivery.   Provision of highly skilled engineering resources has been the key to our success. 

Newton IT provides Innovative Network design, Unified communications, Disaster Recovery, Private (Cloud) Hosted Solutions, all tied in with our passionate customer support and Managed IT Services.

Hear from one of our clients Vanessa Miles, head of ICT, Choice Support (social care charity) as to what can be achieved by adopting a strategy for enterprise wide Unified Communications at 14:25 (C3).  
To find out more about our work please come along to our stand or visit our website


We are technology experts, consultants, solution architects, designers and developers who enhance businesses and charities using cutting edge technology with the aim of reducing their cost, increasing revenue and creating new value for their customers.  
We believe in innovative technology, breaking the norm and delivering technology solutions that work and deliver real value.  We work with clients and in partnership to bring new solutions to market.  
With over 15 years industry experience working for leading organisations as well as charities and entrepreneurs in the Bath, Bristol, Wiltshire as well as across the UK, ojo solutions offers a refreshingly different perspective.  
Find out more at or have a chat with one of our team at the Expo.  

Protective Intelligence

Protective Intelligence provides consultancy and training on Cyber Security and Data Protection.

We believe successful information security lies in the heart of an organisation, where everyone understands the importance of protecting data. For too long technology has driven the security agenda, but organisations who are successful in keeping their information safe recognise that without governance and training technology alone cannot prevent security breaches.
We have long-standing experience, with previous clients ranging from corporate giants to SMEs and charities. We deliver high-quality consultancy on the strategies, policies and training that your organisation needs, as well as technical solutions such as Penetration Testing.

Networking sponsors


 We want to take away your IT problems

Co-Operative Systems is a leading IT provider to the charitable and social enterprise sectors, Investor in People accredited  and a  Microsoft Gold Partner.   We are 'enablers of social good' providing an appropriate, dynamic, and cohesive range of IT services cost effectively. We deliver a wide range of ICT projects including Microsoft’s new Office365 and Azure services , we provide Managed IT services and Business Continuity services.  

We are always happy undertake assessments and a brief piece of work free to show what we can do. For more information about us visit us on our stand  @ the Civil Society IT event, see or mail [email protected]


Chris Duncan

Devon Air Ambulance Trust

Informative, friendly environment that encourages discussions and thought

Brigadier Robin Bacon

ABF The Soldier’s Charity

Thought provoking day that inspires me to look at our IT team/digital team/comms in a new light

Martin Attfield

Trustees for Methodist Church Purposes

A very worthwhile event - useful topics and interesting speakers

Rob Ryan

Royal British Legion

Great venue - facilities and location. Well organised. Good variety of speakers. Good networking opportunities

Katharine Brown


Insightful speakers, relevant content, slick organisation



Ticket type Early bird 
(booking made by
30 September)
Booking after
30 September
Small charity
(income <£500k)
£199 £199
Charity delegate £259 £309
Charity Team Ticket
(up to 4 places)
£599 £769
Non-charity delegate £699 £749



With thanks to our exhibitors
































  Protective Intelligence









The Mermaid Conference & Events Centre
Puddle Dock

Tel: 020 7236 1919
Fax: 020 7236 1819