Charity People & Culture Conference 2017

20 September 2017 London

Building workplaces to be proud of

Download the brochure and booking form here


This conference has now taken place.To register your interest for next year, please e-mail [email protected]

This conference is about instilling a positive working culture and putting in place the right strategies, processes and systems to build motivated and effective teams. Happier, more fulfilled people contribute directly to better long-term performance, and so it is vital to ensure that they are supported to deliver positive changes in people’s lives and to boost the overall impact on your beneficiaries.


20 September 2017

  • 9.00AM - 9.30AM
    Registration, refreshments & networking
    Registration, refreshments & networking
  • 9.30AM - 9.35AM
    Chair's welcome
    Tania Mason, editor, Governance & Leadership
  • 9.35AM - 10.10AM
    Opening keynote: Finding inner strength in adversity 

    On 5th May 2013 Victoria Milligan’s whole life changed. Her family were involved in a tragic boating accident which left her an amputee, widow and single parent of her three surviving children. Overcoming incredible grief and finding the inner strength to move on, Victoria will speak about the power of positivity, the strength of the human survival instinct and the ability to find success in small steps. 

    Victoria Milligan 

  • 10.10AM - 10.40AM
    Employment Law Update

    As the focus of legislation is increasingly directed towards Britain's exit from the European Union, you will need to ensure your organisation remains attentive to any upcoming changes. Join Kathy Halliday as she delivers a vital update on employment legislation covering the impact of the gig economy and the Taylor Review as well as offering her thoughts on what the future may hold. 

    Kathy Halliday, employment partner, Veale Wasbrough Vizards

  • 10.40AM - 11.10AM
    The Wellcome Trust case study: Pioneering mental health first aid 

    With recent research indicating that over three quarters of employees report negative mental health at work, what can you do to support the mental wellbeing of your workforce? Natasha Gordon will outline the mental health first aid initiative at The Wellcome Trust: why it is a crucial component of their wellbeing strategy and how they successfully opened up the discussion around mental health at work. By equipping staff with the necessary tools and skills,they have enabled a diverse network to support happier, healthier workforce.

    Natasha Gordon, project manager and wellbeing lead, Wellcome Trust

  • 11.10AM - 11.40AM
    Networking and refreshment break
    Networking and refreshment break
  • 11.40AM - 12.25PM
    PANEL: Leadership in turbulent times - recollections and reflections 

    Never before has the charity sector as a whole come under such intense levels of scrutiny and pressure by way of limited resources and funding, and as a result many organisations have had to make difficult strategic decisions to safeguard the future of their organisations. Our panel reflect on their collective experiences, including developing alliances and partnerships as well as organisational mergers and restructures, and deliberate on how leaders can act in the best interest of their beneficiaries while maintaining staff morale and a positive working culture.  

    Chair: Jeremy Swain, chief executive, Thames Reach
    Panellists: Paul Amadi, executive director of engagement & fundraising, MS Society, Angela Buxton, HR Director, Mencap, Baroness Delyth Morgan, chief executive, Breast Cancer Now and Julian Stanley, chief executive, Education Support Network

  • 12.25PM - 12.30PM
    Transit time
    Transit time
  • 12.30PM - 1.10PM
    Workshop 1: Laughter: The best medicine for people & workplaces

    Jo Bluett will host an interactive session demonstrating the physiological and psychological power of laughter, as well as insight into the science behind it. Through a variety of techniques, she will showcase how a hearty chuckle can unite physical, mental & emotional health and will instil tips on how to apply this alternative therapy in your workplace.  

    Jo Bluett, founder, Laughter For Health

  • 12.30PM - 1.10PM
    Workshop 2: CEO's Corner

    This session offers an opportunity for CEOs to meet in a confidential environment to discuss challenges including: 

    - Developing the relationship with your chair
    - Handling a change of chair 
    - Changing the way your senior team relate to each other (and to you)
    - Leading the organisation through a crisis 
    - Making a good start as CEO 
    - How to leave your role and organisation well 

    Led by Leigh Daynes, executive director, Doctors of the World 

  • 12.30PM - 1.10PM
    Workshop 3: Resilient, robust and ready; holding onto your sanity in an increasingly crazy world

    Drawing on a combination of research, theoretical models, personal experience and the collective power of storytelling, Sarah Pryce will share her seven-point model on building resilience. Join this session as she imparts practical and pragmatic steps for you to implement in your own organisation. 

    Sarah Pryce, chairman, Cornwall Air Ambulance & non-executive director, Royal Cornwall Hospital Trust

  • 1.10PM - 2.05PM
    Lunch, networking & time to visit exhibition
    Lunch, networking & time to visit exhibition
  • 2.05PM - 2.50PM
    PANEL: More than an office - creating inspiring workplaces 

    Recent research by Gensler shows that the recession has had a significant impact on the UK workplace, with many organisations forced to reduce costs while maintaining or even improving levels of productivity. Office design has become synonymous with shaping organisational culture with famous examples such as Google HQ dominating the headlines. But without the resources of the private sector, how can charities maximise their workspaces to enhance motivation, innovation and collaboration for a happier, more productive workforce? Our panel will discuss what works and what doesn't in their own varying sizes of organisations. 

    Chair - Jane Clay, consulting practice area leader, principal, Gensler 
    Panellists - Sarah Ireland, head of organisation effectiveness, Oxfam, Graham Salisbury, head of HR, Tony Blair Institute for Global Change and Asma Shah, founding chief executive, You Make It

  • 2.50PM - 3.20PM
    Concern Worldwide case study: making people development a priority 

    Concern's 2011-2015 strategic plan prioritised the need for developing talent and retaining high quality staff to enhance overall impact and effectiveness. In response to this, Pathway, a new management development programme was developed to offer consistent leadership training for middle-managers across the entire organisation. This session will share the practical process of developing and implementing the programme, the challenges faced along the way and an evaluation of its impact, including increased retention rates, positive behavioural changes and even a tangible improvement in Concern's community work. 

    Louise Supple, Director of Human Resources, Honor Marr, Head of Learning & Organisation Development, Concern Worldwide

  • 3.20PM - 3.40PM
    Networking and refreshment break
    Networking and refreshment break
  • 3.40PM - 4.10PM
    The women in charity paradox - invisibility in numbers 

    Two-thirds of the charity sector is made up of women according to NCVO, and yet in areas of pay, leadership and recognition the men are still coming out on top – and this is in a sector that prides itself on equality and opportunity. In this session Lizzi Hollis will discuss some of the issues including an ongoing gender pay gap, areas of inequality and imbalanced senior management teams, and pose possible solutions to empower more female leaders and create a stronger more diverse sector.  

    Lizzi Hollis, corporate partnerships manager, St Mungo's and founder/chair, Charity Women

  • 4.10PM - 4.40PM
    Closing keynote: If the charity sector is to thrive, its leaders must change

    Richard Hawkes has more than 20 years’ experience of leading people in a diverse range of charities - UK, international, small and large organisations. He claims to have made more than his fair share of mistakes in leading people and he will refer to these learnings as he reflects on the need for radical change in the leadership of our sector.

    Richard Hawkes, chief executive, British Asian Trust

  • 4.40PM - 4.45PM
    Chair's closing remarks
    Chair's closing remarks


Naav Sadhu


A really enjoyable and interesting conference - a valuable opportunity to network and to hear about topical issues for the sector

Sarah Peter

Sign Health

Diverse content but all useful for our sector. Quality speakers. Practical content as well as strategic

Angela Browne

The Children's Society

An insightful programme of speakers sharing real life workplace challenges on people and culture

Andrew Wallace

Wessex Resolutions

This is the best event of its kind I have ever attended! So refreshing to attend an event which highlights the value of people in an organisation and the part they play in creating organisational success

Jacqui Tomsett

Farleigh Hospice

Interesting and informative to gain an understanding of other organisations challenges and results and learning around change & culture

Claire Malcolm

New Writing North

A great primer and update on issues related to organisational culture and how to do it well

Geoff Gibbs

Moorfields Eye Charity

Incredibly varied day and range of topics covered. It's said that everyone should spend 5 mins a day in reflective practice. In the five hours I spent 'quite a few 5mins' reflecting on what the speakers said. Thought-provoking and informative


Sponsors & exhibitors

Sponsored by: 


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For sponsorship and exhibition queries contact Yvette Micallef

For speaker queries contact Jenni O'Donnovan

For registration queries contact Chloe Vezey

For media partnerships and marketing queries contact Kirsty Brown



Phone 020 7819 1208

Great ways to save!

  1. Be an early bird!
    Book your place by 21 July to save up to £100 off the ticket price.
  2. Attend with your team!
    Ensure your whole team benefits from a great day's learning. With the Charity Team Ticket you can send up to four people for less than £150 each, saving your charity 40% on the booking fee.
Ticket type Early bird
(booking made by 21 July)
Booking after 21 July

Small charity
(income <250k)

Charity delegate £259 £309 £199
Charity Team Ticket £639 £769
Non-charity delegate £699 £749  



Congress Centre
28 Great Russell Street

The Congress Conference Centre is in a fantastic location in the heart of London’s West End, just three minutes’ walk from Tottenham Court Road Underground Station and a short walk from Oxford Street, Covent Garden and theatreland.

Terms & Conditions

Please note that speakers and topics were confirmed at the time of publishing, however, circumstances beyond the control of the organisers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such Civil Society Media Ltd reserves the right to alter or modify the advertised speakers and/or topics if necessary. Any substitutions or alterations will be updated on our web page as soon as possible.

Substitution and cancellation policy: On receipt of your booking form, your place is confirmed. Delegate substitutions are allowed. Refunds on cancellations will only be issued (less a 15% administration charge) up to and including 14 days prior to the event. Refunds will not be issued after this date. Confirmation of cancellations MUST be in writing and sent or faxed to Civil Society Media at 15 Prescott Place, London, SW4 6BS 020 7819 1200 (fax: 020 7819 1210).

Personal details: This conference is produced by Civil Society Media Ltd. By registering to attend you are agreeing to be contacted with information relating to your delegate place and future events. Please e-mail [email protected] if you do not wish to be contacted about associated products from Civil Society Media. Please e-mail [email protected] if you do not wish to receive carefully screened, work-related emails from selected third parties.