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NCVO rebrands quality standard service as Trusted Charity

11 Jun 2019 News

NCVO has rebranded its quality standard service previously known as PQASSO.

Launched in parliament today, Trusted Charity will continue to operate as a quality mark for excellence in governance and operations, aiming to help charities demonstrate high standards.

NCVO has also been accredited by the UK’s accreditation body to assess when charities meet the new standard.

A clearer name

The rebrand followed research by NCVO, which showed a priority among stakeholders for a clearer name.

NCVO Trusted Charity will include an online self-assessment tool for charities to achieve the quality mark.

The quality mark will cover charity governance, staff and volunteer management and creating user-centred services.

Richard Williams, director of enterprise at NCVO said: “We know from the thousands of organisations who’ve used Trusted Charity, or PQASSO as it was previously known, that it can make a real difference in both challenging organisations to constantly improve, and also providing reassurance to trustees and senior managers that all areas of their work are being methodically checked. 

“It is a comprehensive and user-friendly way of helping charities achieve and demonstrate excellence."

'A significant measure of quality'

Williams said: “NCVO’s accreditation from the UK Accreditation Service (UKAS) underlines the rigorous nature of the Trusted Charity mark, meaning those who achieve the mark can be clear with their stakeholders that this is a substantial and meaningful measure of the way they work.”

Lord Lindsay, chair of the UKAS, added that with public trust in institutions growing scarce and charities facing greater scrutiny, the accredited quality standard of NCVO’s Trusted Charity was an important step within the sector.

He said: “UKAS accreditation is a robust and rigorous process whereby accredited organisations must demonstrate that their inspection and audit activities have been conducted by independent, impartial and fully competent personnel.”

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