Macmillan tops YouGov CharityIndex ranking 

20 Oct 2020 News

Macmillan Cancer Support has come top of YouGov’s CharityIndex ranking, which measures overall brand health. 

Some 74 charities take part in the index, which measures average impression, quality, value, satisfaction, recommend and reputation by surveying a representative sample of UK adults throughout the year. 

Macmillan has come top of the league table since the index launched in 2017. This year it scored 48.2, slightly up on last year’s score of 46.4. 

Cancer Research UK and the British Heart Foundation came second and third respectively – the same as last year. 

Overall, there was little change to the top ten. Help for Heroes, which had been ranked ninth last year, exited. RSPCA entered in tenth position after increasing its score by five points.

This year’s top ten: 

  1. Macmillan Cancer Support – 48.2 
  2. Cancer Research UK – 45.7
  3. British Heart Foundation 39.5
  4. Guide Dogs – 34.5
  5. RNLI – 34
  6. Marie Curie – 33.2
  7. Great Ormond Street Hospital Charity – 32.1
  8. Samaritans – 32
  9. NSPCC – 31.2
  10. RSPCA – 30.6

Oxfam named most improved 

All the charities in this year’s top ten saw an increase in their score. 

Oxfam saw the largest increase in its score, increasing by 5.1 points to 14.7. 

YouGov attributed the improvement in Oxfam and RSPCA's scores to their activity during the pandemic. 

Briony Gunstone, director of not-for-profit research at YouGov, said: “Oxfam narrowly beats the RSPCA to first place in the ranking of most improved charities. Both have run successful campaigns throughout the coronavirus pandemic, with Oxfam urging people to donate unwanted items and the RSPCA raising awareness around pet abandonment.”

For more news, interviews, opinion and analysis about charities and the voluntary sector, sign up to receive the Civil Society News daily bulletin here.


More on