The Fundraising Standard’s Board report for 2012 will focus on the causes of complaints about doorstep and email fundraising.

Yesterday the FRSB issued its annual call for charities and suppliers to submit details of fundraising activity and complaints from the public during 2012. And this year the FRSB is asking respondents to detail the main causes of doorstep face-to-face fundraising and email fundraising.

For the past three years it has analysed the causes of complaints for the two most complained about forms of fundraising - direct mail and telephone fundraising. Email and doorstep fundraising are the next most complained about types of fundraising.

Alistair McLean, chief executive of the FRSB said: “Both techniques attract a significant number of complaints, with concerns about emails having risen more than any other fundraising technique during 2011, despite a relatively moderate growth in the volume of activity reported. A recent surge in the level of doorstep fundraising complaints directly by the FRSB from members of the public also warrants further investigation.”

Last year’s report found that complaints about email fundraising increased nearly threefold in 2011. There were 2,877 complaints about doorstep fundraising and 1,773 about email fundraising that year.

All organisations that signed up to regulations through the FRSB before July 2012 must complete and submit the form by 8 March and the report will be published in June 2013.