Fictional story published to teach charities about digital service design 

10 Dec 2019 News

A fictional story charting the “quest” of a digital worker as she learns about digital design principles has been published today. 

The 34-page fable has been produced by Digital Spark as part of The Catalyst, which is an initiative being developed by the Centre for Acceleration of Social Technology (CAST) to help smaller charities adapt and make more use of digital technology that is. 

The Charity Worker and the Digital Service Designer has been designed to stand out from other guides about technology, highlighting three principles of digital service design through an allegorical tale. 

It begins: “Once there was a bright charity worker who was looking for a digital expert. She wasn’t looking for just any digital expert. She wanted to find a charity digital expert who could design simple technology that people liked using and solved the world’s problems.” 

The allegorical tale should take around 30 minutes to read so that it can be read “over lunch or an evening”, the announcement said.  

Joe Robertson, the story’s author, said: “Our heroine is a young charity worker. She’s desperate to learn but can’t find anyone to teach her. So she goes on a journey with the mysterious digital wizard. Revelations abound and she learns the three secrets of digital service design, which she brings back as gifts to share with others.”

It was inspired Dave Travis’ The Fable of the User Centred Designer and funded by Comic Relief and the Paul Hamlyn foundation through the Digital Spark programme.  

Civil Society Media’s next Charity Technology Breakfast Briefing takes place on 30 January 2020, and the focus is on digital strategy. Attend this event to launch and embed a digital strategy that best serves the needs of stakeholders. View the programme and book online here.



More on

We use cookies to ensure that we give you the best experience on our website. Read our policy here.