Charities urged to complete Fundraising Regulator’s complaints survey

10 Jul 2023 News

Chief executive of the Fundraising Regulator, Gerald Oppenheim.

The Fundraising Regulator has opened a six-week survey to understand how charities use information it shares about fundraising complaints.

The survey is open to any person associated with an organisation that has an interest in complaints about charitable fundraising.

This includes both charities and non-charities such as commercial agencies or online fundraising platforms, and it will remain open to respondents until 18 August.

Annual Complaints Report

The regulator launched the survey to understand how charities use its Annual Complaints Report (ACR), particularly the fundraising complaints data it collects from charities, and how reporting could be improved in the future.

The ACR is published each year by the Fundraising Regulator and presents insights from its casework in part one, alongside data on complaints reported by a sample of the UK’s largest fundraising charities in part two.

The survey also includes questions about other information the regulator publishes about its casework, such as its investigation summaries, and whether this informs how fundraising is carried out by charities.

Gerald Oppenheim, chief executive of the Fundraising Regulator, said: “Gathering and reporting information about fundraising complaints is a key part of our work to share learning with the sector and enable the public to make informed decisions when they donate to charity.

“We encourage anyone with an interest in complaints to complete this survey. This will allow us to develop our understanding of how charities use fundraising complaints data and improve our reporting in the future.”

Organisations do not have to be registered with the Fundraising Regulator for them to take part.

The survey reads: “We estimate this survey will take 10 minutes to complete. Please answer the questions as fully as possible and provide further comments, where requested. Your answers will help us to make sure that any future reporting on fundraising complaints from charities is meaningful and helpful to your organisation.”

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