Charity People & Culture Conference 2018

18 September 2018 London

This conference is about instilling a positive working culture and putting in place the right strategies, processes and systems to build motivated and effective teams. Happier, more fulfilled people contribute directly to better long-term performance, and so it is vital to ensure that they are supported to deliver positive changes in people’s lives and to boost the overall impact on your beneficiaries.

New for 2018, the programme features three streams across the topical issues of Compliance and Governance (stream 1); Diversity, Equality and Inclusion (stream 2) and Leadership and Values (stream 3). Tickets to the Charity People & Culture conference give you the flexibility to select sessions from any conference stream. This means that you can tailor the sessions you or your team attend on the day to ensure you address your charity’s needs.

Download the brochure and booking form



18 September 2018

  • 9.00AM - 9.30AM
    Registration, refreshments & networking
    Registration, refreshments & networking
  • 9.30AM - 9.35AM
    Chair's welcome
    Tania Mason, editor, Governance & Leadership
  • 9.35AM - 10.20AM
    Opening keynote: Diversity is beautiful
    Using her award-winning comedy and personal insights as a wobbly woman, Francesca will talk about how we need to embrace diversity and see the profound benefits it can bring, both on a personal level and to society as a whole.She’ll explore our culture’s widespread fear of difference and propose a revolution in our attitudes towards diversity in all its forms. After all, diversity is why we exist... without it, there would be no evolution, no life, no human beings. On every level - biologically, genetically, culturally, artistically - diversity makes us stronger.

    Francesca Martinez, writer, actor, comedian
  • 10.20AM - 10.50AM
    Breakout 1: Speed networking
    An early chance to meet fellow delegates and break the ice, moving from one to the other when the bell rings. Use this opportunity to learn about other charities, projects and the requirements of other attendees and swap business cards in a friendly, informal environment.
  • 10.20AM - 10.50AM
    Breakout 2: Laughter is the best medicine
    Back by popular demand, laughter coach Jo Bluett will host an interactive session showcasing the physiological and psychological power of laughter, as well as insights into the science behind it. Jo will demonstrate how a hearty chuckle can unite physical, mental and emotional health and share tips on how to apply this alternative therapy in your workplace. As seen on BBC2’s ‘Trust me, I’m a doctor!’

    Jo Bluett, founder, Laughter For Health
  • 10.50AM - 11.20AM
    Resilient, robust and ready; holding onto your sanity in an increasingly crazy world
    Drawing on a combination of research, theory, personal experience and the power of storytelling, Sarah Pryce will share her seven-point model on building resilience. Join this session to hear practical steps that you can take back to your own charity.

    Sarah Pryce, chair, Cornwall Air Ambulance and non-executive director, Royal Cornwall Hospital Trust
  • 11.20AM - 11.50AM
    Networking and refreshment break
    Networking and refreshment break
  • 11.50AM - 12.25PM
    Implementing a counter-fraud culture
    Fraud costs the charity sector around £2.3bn a year, according to estimates, and is only going to get worse. From employee or trustee theft, to cyber crimes such as phishing scams or ransomware, any charity can fall victim to fraud, and the damage to finances and reputation can be fatal. But there are steps you can take to improve your vigilence and boost your defences against fraudsters. Join this session to learn how to embed an anti-fraud culture throughout your organisation, so that all your people, policies and procedures are tuned to resist attacks by fraudsters.

    John Baker, director of anti-fraud/bribery, Moore Stephens
  • 12.25PM - 12.55PM
    Stream 1: Redundancies, reputations and references - a legal update on the rules on terminating employment
    Want to let your chief executive go? Has your finance director come to the end of the road? No longer need your head of development? In this session, employment law expert Kathy Halliday will explain what you can or can’t say in references and why new rules from HMRC around notice pay contract terminations mean your procedures for having protected conversations and entering into settlement agreements might need to be tightened up.

    Kathy Halliday, partner, VWV
  • 12.25PM - 12.55PM
    Stream 2: Leading the way on diversity and inclusion
    Victim Support created its first Diversity Forum of staff and volunteers 11 years ago, and is already on its third diversity and inclusion strategy. It’s been Stonewall’s top charity in the Workplace Equality Index for three years running, achieved the Leaders in Diversity accreditation and is a top-50 Inclusive Employer. Natasha Broomfield-Reid, who led this work, will share her top tips for embedding diversity and inclusion across a geographicallydispersed organisation, to ensure that staff and volunteers are supported and the needs of all beneficiaries are met.

    Natasha Broomfield-Reid, diversity and inclusion lead, Victim Support
  • 12.25PM - 12.55PM
    Stream 3: Adopting feminist leadership principles throughout the organisation
    ActionAid International’s new ten-year strategy enshrines women’s rights in everything it does. Keen to reflect this in its own culture, ActionAid UK has decided to implement feminist leadership principles throughout the charity. In this session, Andrea Metcalf will explain what ‘feminist leadership’ means in practice, how to embed it organisation-wide, and what benefits it brings in terms of safeguarding and staff behaviours.

    Andrea Metcalf, deputy director of people & culture, ActionAid UK

  • 12.55PM - 2.00PM
    Lunch, networking & time to visit the exhibition
    Lunch, networking & time to visit the exhibition
  • 2.00PM - 2.35PM
    Stream 1: Avoiding scandal by building solid foundations
    The safeguarding crises that hit the headlines in February exposed failings across different types of charities, and sent many organisations scrambling for their risk registers. Yet it’s not always easy to convince staff of the importance of getting the basics right. In this session, Helen Giles will share her experiences of embedding a culture of safety and compliance right across an organisation, in a way that goes much deeper than just ticking boxes.

    Helen Giles, executive director of people and governance, St Mungo’s
  • 2.00PM - 2.35PM
    Stream 2: Practical facilities that support healthy and inclusive workplaces
    When the leases on Arthritis Research UK’s two London premises were
    approaching their end, the charity consulted staff about their ideal work environment and desired ways of working. This sparked the development
    of the Flex workplace programme, an inspiring office design and staff wellbeing initiative that is specifically designed to promote employee health and wellbeing, particularly musculoskeletal health.

    Nicola Peachey, director of HR & organisational development, Arthritis
    Research UK
  • 2.00PM - 2.35PM
    Stream 3: Innovation in leadership, performance management and pay
    In the past few years, a transformation in RSPB’s people directorate has covered everything from wellbeing to diversity to volunteer management. More than half the workforce have now taken part in the new leadership programme Developing One Team, which is changing behaviours and ways of working. But perhaps the most fundamental shift has been the overhaul of performance assessment and pay structures, to create a transparent and equitable new model which links individual performance with charity strategy.

    Ann Kiceluk, executive director of people,RSPB
  • 2.35PM - 3.05PM
    Stream 1: Embedding a culture of data security in the GDPR era
    Any organisation can write policies and procedures; the real challenge is in getting every staff member to use them. And fundraising charities are not the only ones with risks - what organisation doesn’t hold people’s personal data? Elaine Floodgate, who co-chaired the Charity IT Leaders’ GDPR sub-group, will share her top tips for how to implement a culture of data protection throughout your charity, including how to persuade individuals to take personal responsibility.

    Elaine Floodgate, director of risk and governance, Catch 22
  • 2.35PM - 3.05PM
    Stream 2: Tackling institutional racism and promoting BAME talent
    In the last three years, NUS has begun to implement a Race Matters action plan to support the student movement to increase the representation of staff of colour and challenge racism; commissioned a review of racial inequalities throughout its organisation; and devised a five-year Race Equity Plan to tackle institutional racism and improve staff diversity. As well as launching a major programme to diversify
    the NUS workforce, trustee board and senior executive team, it has created the new role of race equity director and rolled out training to all staff.

    Barbara Kasumu, Director of Race Equity & Inclusion, National Union of Students
  • 2.35PM - 3.05PM
    Stream 3: Managing change - how to stay on track while completely changing direction
    Disability charity Scope is in the midst of a wholesale strategic change process; it has divested all of its regulated and day services, transferred two-thirds of its staff, and is set to move head office. How do you maintain staff morale and motivation at a time of such upheaval? In this session, Mark Atkinson will relate the journey to refocus a fragmented organisation with several different cultures, by investing in learning and development, devising a new values framework and defining a whole new organisational culture.

    Mark Atkinson, chief executive, Scope
  • 3.05PM - 3.30PM
    Networking and refreshment break
    Networking and refreshment break
  • 3.30PM - 4.00PM
    Stream 1: Rebuilding the trust and confidence of your workforce after a crisis
    Muslim Aid has survived financial irregularities, a statutory inquiry from the Charity Commission and the appointment of an interim manager. It now has a new constitution, a new board, and a new chief executive, Jehangir Malik. In this session Jehangir will outline the steps he has taken to strengthen internal controls and rekindle morale among the charity’s staff in the wake of the crisis.

    Jehangir Malik, chief executive, Muslim Aid
  • 3.30PM - 4.00PM
    Stream 2: Closing the gender pay gap
    Earlier this year the Wellcome Trust reported a gender pay gap of 20.8 per cent, slightly higher than the national average of 18 per cent. Nearly two-thirds of its staff are women, yet 11 of its 13-strong executive team are men. The Trust has promised to eradicate its gender pay gap and to have a gender-balanced executive team by 2023. Join this session to find out how it plans to do so.

    Ed Whiting, chief of staff, and Sarah Christie, programme manager, diversity and inclusion, Wellcome Trust
  • 3.30PM - 4.00PM
    Stream 3: Building a 21st Century Mencap through new values and culture
    Four years ago, Mencap’s new chief executive set out on a mission to revitalise the charity. 21st Century Mencap is a transformational change programme developed from the ground up. A new set of values was devised that were built into every people process, including performance management, employee awards, recruitment and induction, benefits and rewards. The charity also developed a bespoke leadership model, Our Leadership Way.

    Sara Sheard, deputy people director, Mencap
  • 4.00PM - 4.50PM
    Panel debate: Challenging racial inequality and prejudice in charity leadership
    In this lively and interactive closing session, our panellists will pinpoint the barriers to progression for aspiring BAME leaders in the charity sector, and identify some practical steps that organisations can take to urgently redress the balance.

    Chair: Rob Berkeley, trustee, the Baring Foundation; panellists Thomas Lawson, chief executive, Leap Confronting Conflict; Dr Wanda Wyporska, executive director, the Equality Trust; Vicky Browning, chief executive, Acevo; Sufina Ahmad, City of London Corporation and chair of the Institute of Fundraising’s expert panel on equality, diversity and inclusion; Tessy Ojo, chief executive, The Diana Award
  • 4.50PM - 5.00PM
    Chair's closing remarks
    Chair's closing remarks
  • 5.00PM - 6.00PM
    Networking drinks reception
    Networking drinks reception


"This is the conference I look forward to most in the year because it's about people first and foremost. That fits with my organisation's ethos"
Andrew Wallace, Wessex Resolutions CIC

"Varied topics with relevance to different groups and roles"
Anna Simons, Cancer Research UK

"I found the day to be very informative. I was able to get some good ideas for engaging staff"
Janice Charles, Roundhouse

"A thought provoking day"
Jayne Pearce, Wandsworth & Westminster Mind

"An interesting and well balanced agenda"
Rachael Block, Action on Hearing Loss

"Such a valuable and inspiring day - thank you"
Jane Gurney, Essex & Herts Air Ambulance

"Really useful ideas and inspiration that I will be able to take back to the workplace"
Jayne Cooper, Wilf Ward Family Trust

"Excellent conference, thought provoking speakers providing highly useful insight into issues faced by the sector"
Robert Harvey, SANDS

"An inspiring conference, lots of food for thought and interesting talks"
Melanie Stevens, Devon Air Ambulance Trust

"Interesting, varied, practical and relevant - I'm glad I booked"
Charlene Annon, Lullaby Trust

"This was an excellent day! Relevant and inspiring presentations, great venue, plenty of refreshments - I will look forward to next year!"
Anna Wolkowski, Dove House Hospice

"Really inspiring and interesting day"
Teresa Riley, Religious Society of Friends (Quakers)

"Thought provoking"
Claire Stone, Matthew Project

Sponsors & exhibitors

Sponsored by: 


VWV 2018







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Phone 020 7819 1208

Great ways to save!

  1. Be an early bird!
    Book your place by 13 July to save up to £100 off the ticket price.
  2. Attend with your team!
    Ensure your whole team benefits from a great day's learning. With the Charity Team Ticket you can send up to four people for less than £150 each, saving your charity 40% on the booking fee.
Ticket type Early bird
(booking made by 13 July)
Booking after 13 July

Small charity
(income <250k)

Charity delegate £259 £309 £199
Charity Team Ticket £639 £769
Non-charity delegate £699 £749  



For sponsorship and exhibition queries contact Yvette Micallef

For speaker queries contact Tania Mason

For registration queries contact Carys Pugh

For media partnerships and marketing queries contact Kirsty Brown


Terms & Conditions

Please note that speakers and topics were confirmed at the time of publishing, however, circumstances beyond the control of the organisers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such Civil Society Media Ltd reserves the right to alter or modify the advertised speakers and/or topics if necessary. Any substitutions or alterations will be updated on our web page as soon as possible.

Substitution and cancellation policy: On receipt of your booking form, your place is confirmed. Delegate substitutions are allowed. Refunds on cancellations will only be issued (less a 15% administration charge) up to and including 14 days prior to the event. Refunds will not be issued after this date. Confirmation of cancellations MUST be in writing and sent or faxed to Civil Society Media at 15 Prescott Place, London, SW4 6BS 020 7819 1200 (fax: 020 7819 1210).