Take part in the 2025 Charity Shops Survey!

Now in its 34th year, the survey provides detailed benchmark data, giving you a better understanding of the charity retail sector. Deadline for submissions is 4th July.

Take part and find out more

Jonathon Grapsas

With over nine years experience in the direct marketing and fundraising sector, working in successful agencies in Australia and the UK, Jonathon has recently relocated to Toronto to head up Pareto Fundraising's North American office.

Having shaped and developed many large and highly successful fundraising programs in Australia and the UK, Jonathon's passion is looking at how charities care for and service their donors. In the past six years, Jonathon has undertaken benchmarking studies that look at how well (or poorly) charities are servicing and caring for their supporters.