The Fundraising Standards Board (FRSB) is calling for member charities to submit details about fundraising complaints received during 2014.

Members of the self-reglatory body are required to complete annual feedback and provide details about total fundraising volume and the types of complaints received.

This year charities will need to give further detail on the complaints received in the four areas that topped complaint tables in last year’s FRSB Complaint Report. These are direct mail, telephone, face-to-face and household  collections. 

Last year’s report recorded a total 48,432 fundraising complaints. A summary of all charity fundraising complaints recorded by FRSB members in 2014 will be published in the FRSB Complaints Report in June 2015. 

Alistair McLean, chief executive of FRSB, said: “Our members are to be congratulated on their approach to public feedback, the data they record and, typically, the high standard in which they deal with any complaints. In reporting complaints to the FRSB annually, charities enable us to identify trends and common concerns about fundraising, inform the sector and to work with charities and trade bodies to prevent many of those issues from escalating.”

Completion of the annual complaint return is required by all FRSB member that signed up to self-regulation before July 2014. The deadline on submissions is 9th March, 2015. Charities can submit complaints online via FRSB’s website. 

Some 1,700 charities and fundraising suppliers are currently signed up to FRSB’s self-regulatory scheme, accounting for more than half of all voluntary income raised nationally.