Friends of the Earth has written to registered supporters to ask if they were happy with the way the charity communicated, and says it has received "hundreds of positive responses".

The letter, signed by Joe Jenkins, interim chief executive of the charity (pictured) and dated 22 June, asks FoE active donors and registered supporters if they are “happy with the ways that we communicate with you?" 

Jenkins also said in the letter that, even though the organisation wasn’t involved in the “tragic circumstances surrounding” Olive Cooke, who is said to have committed suicide after being "hounded" by fundaisers, the whole incident made him “stop to reflect upon or own approach, to make sure we’re getting it right”.

“At no time should you ever feel like you’re hearing from us in a way that makes you unhappy,” said Jenkins. “We hope to give you confidence that your support is helping us change the world!”

The letter also leaves each recipient space to make suggestions on the back. Jenkins said: “On the back of this letter, I’ve left you lots of space for you to let me know if there’s anything we can do differently for you. I promise that if there’s anything we can do better to improve our communications, we’ll do it”.

Jenkins subsequently tweeted that his organisation had already “received hundreds of positive responses” to the letter from donors and supporters by email. He also said that “postal responses” to the letter are just arriving. 

Jenkins has been the interim chief executive of Friends of the Earth, since Andy Atkins stepped down from the role. Craig Bennett, former director of policy and campaigns at FoE, will take over as chief executive in July.