The Fundraising Regulator has revealed that 500 large charities will be asked to take part in its review of how it collects complaints data.
Earlier this year, the regulator announced that it had commissioned an 18-month research project into complaints that charities receive about their fundraising during 2026-27, in partnership with BMG Research.
A sample of charities are currently invited to take part voluntarily in the research project, which is expected to conclude with a report on the findings in mid-2027.
The project forms part of the regulator’s plans to change the way it collects and presents data in its annual complaints report (ACR).
Until 2023, the regulator collected data from 58 large charities and reported the types of fundraising complaints they had received as part two of the ACR.
However, the regulator has now announced that from mid-May 2026, a larger sample of around 500 large, levy-paying fundraising charities will be sent an email by BMG asking them to take part in the data collecting process.
Claire Herbert, the regulator’s policy specialist, said in a blog post this week that the regulator had worked with BMG to “develop a simplified, accessible and efficient online portal for charities to get involved. It has been important to us to make joining in as easy as possible.
“The more charities that agree to take part, the more we can all learn about current fundraising practices. We therefore hope as many of the charities contacted by BMG as possible get involved and share their experience.”
Herbert added that although only large charities are being invited to join initially, medium-sized and small charities will have the chance to participate later on.
