Creating a seamless user-journey through effective use of data

26 June 2019 Events London

Addressing the conflict between creating seamless user-journeys and the need for privacy

We are delighted to announce the return of our Charity Technology Breakfast Briefings for 2019, a series of morning events which tackle the key issues facing charity IT leaders.

The third of these events will focus on addressing the conflict between creating seamless user-journeys and the need for privacy and will take place on 26 June at the CIWEM Building, London. 

The event is run in partnership with Charity IT Leaders.

This event is designed to provide space for charities to debate with other charities. As a result, there are no corporate spaces available and we will withdraw places booked by non-charity delegates. We will issue a refund minus an administration fee of 15%

Programme

26 June 2019

  • 8.30AM - 9.10AM
    Morning coffee and networking
    Morning coffee and networking
  • 9.10AM - 9.15AM
    Chair's welcome

    Laura Dawson, Director, Data and Technology Services, London School of Economics and Political Science & Trustee, Charity IT Leaders

  • 9.15AM - 9.45AM
    Case Study – NSPCC

    This session will explore how the NSPCC overhauled its online donation experience for new and existing supporters. Louise will discuss how the NSPCC simplified and improved its online giving experience with a more engaging donation journey and effective use of payment technologies. The session will include details around A/B testing to determine performance against the previous donation funnel as well as mobile optimisation.

    Louise Corden, lead digital producer, NSPCC

  • 9.45AM - 10.15AM
    Creating an outstanding user experience and using data to optimum potential

    Understanding the role of a charity’s website in engaging the audience and maximising fundraising. Ensuring that the website creates an excellent user experience whilst gathering data that informs and provides insights. 

    Nathan Baranowski, founder and director, OJO Solutions

  • 10.15AM - 10.45AM
    Networking and refreshment break
    Networking and refreshment break
  • 10.45AM - 11.15AM
    The Fire Fighters case study: Launching a new online giving platform

    In the aftermath of the tragedy at Grenfell Tower, the Fire Fighters Charity was suddenly propelled into the public consciousness and quickly realised its website wasn’t able to support the influx of new supporters and online donations. In response to customer feedback, the charity launched a new online giving platform, and embarked upon a project to improve the user donation experience and enhance the quality of data. One year in to that project, Kate Griffiths shares some of the successes and challenges and her vision for the future.

    Kate Griffiths, income generation and engagement manager and data protection officer, The Fire Fighters Charity

  • 11.15AM - 11.50AM
    Q&A with speakers
    Q&A with speakers
  • 11.50AM - 12.00PM
    Chair’s closing remarks
    Chair’s closing remarks

Prices

Early bird by 24 May
£40*

Standard fee (after 24 May)
£60*  

*All prices exc VAT  This event is designed to provide space for charities to debate with other charities. As a result, there are no corporate spaces available and we will withdraw places booked by non-charity delegates. We will issue a refund minus an administration fee of 15%

Venue

CIWEM
106-109 Saffron Hill
London
EC1N 8QS

Location map and further information 

 

Terms & Conditions

Please note that speakers and topics were confirmed at the time of publishing, however, circumstances beyond the control of the organisers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such Civil Society Media Ltd reserves the right to alter or modify the advertised speakers and/or topics if necessary. Any substitutions or alterations will be updated on our web page as soon as possible.

Substitution and cancellation policy: On receipt of your booking form, your place is confirmed. Delegate substitutions are allowed. Refunds on cancellations will only be issued (less a 15% administration charge) up to and including 14 days prior to the event. Refunds will not be issued after this date. Confirmation of cancellations MUST be in writing and sent or faxed to Civil Society Media at 15 Prescott Place, London, SW4 6BS 020 7819 1200 (fax: 020 7819 1210).

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