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Newham Voices Consultation Co-ordinator

Bonny Downs Community Association Social Care & Welfare Fundraising
Senior Fixed Term Salary: £17.34 per hour Closing date: 23 September 2020

PAY:                        £17.354 per hour (£32,486.688 pa fte)

CONTRACT LENGTH:  6 months fixed term

LOCATION:               Main location is The Well Community Centre, but other locations across the London Borough of Newham where activities run from.

RESPONSIBLE TO:       Chief Executive Officer

RESPONSIBLE FOR:     Volunteers, as required

WORKING WITH:       Newham Voices Activities Coordinator, relevant colleagues across other BDCA projects, and partners within the wider voluntary/community and statutory sectors.


Newham Voices will empower disadvantaged residents in Newham to collaboratively rebuild a better and healthier community as we recover from being one of the worst affected boroughs in the UK by Covid-19.  Your main task will be to design, oversee the implementation of, and report back on a series of conversations, focus groups and survey to enable local residents to share their experiences, set their own priorities, envision our community’s future, and help shape the next steps we will take together towards achieving it.



  • Designing and running an online community consultation to gather insights into local needs in order to help shape BDCA’s new five year Strategic Plan.
  • Designing and delivering/overseeing the implementation of a series of virtual focus groups and facilitated conversation cafes to:
    • build friendships and patterns of mutual support amongst members of our local community and promote community cohesion;
    • enable members of our local community to share their experiences of Covid-19 and its wider impact;
    • identify the issues that matter most to members of our local community,
    • enable members of our local community to design their own solutions and identify any support they may need from BDCA and beyond.
  • Gathering and collating data from the survey, focus groups and conversation cafes to build a picture of how COVID-19 has affected our community and the possible longer-term impact, as well as wider community priorities and identified potential solutions.
  • Identifying and reporting back recommendations to inform BDCA’s strategic planning.
  • Ensuring the findings of Newham Voices are shared widely amongst our community and key local stakeholders, including through organising a ‘Learning from Newham Voices’ event.
  • Liaising with external evaluators to ensure the evaluation of the impact of ‘Newham Voices’ and dissemination of findings to charities, councillors, MPs and local authority, encouraging cross-sector collaborative approach to community recovery.



  • Working closely with the Activities Coordinator to arrange conversations and focus groups which you will then facilitate.
  • Encouraging and empowering project users to play an active role in identifying their own priorities and innovating creative new solutions to local issues.
  • Briefing or training colleagues hosting ‘chats’ and other Newham Voices activities to ensure that the relevant questions are asked appropriately, key issues and comments are noted, information is fed back in a useful format.
  • Signposting Newham Voices participants to relevant support available to them, within BDCA and beyond, as necessary.
  • Ensuring that each person using our service is treated with dignity and respect, including in respect of use of their data, adherence to research ethics, and the sensitive conduct of conversations potentially including difficult or controversial subjects.
  • Ensuring the accurate and secure use of our data collection software, including Upshot.
  • Working with our finance team to keep an accurate budget, ensure the project is delivered in a cost-effective way, and monies are spent correctly in accordance with the terms of the grant.
  • Maintaining positive and effective working relationships with other voluntary/community organisations and statutory bodies by:
  • Corresponding professionally with all external organisations both verbally and in writing;
  • Acting as an ambassador for BDCA and promoting its activities and services as relevant in your dealings with external organisations;
  • Identifying and networking with external partners where appropriate in furtherance of the Newham Voices project.
  • Liaising with BDCA’s Volunteer Coordinator to recruit volunteers to assist with the research as required and supervising and supporting these volunteers.
  • Preparing high quality, accurate and timely monitoring reports for funders, senior leaders and trustees.
  • Liaising with our marketing team to promote Newham Voices consultation activities and findings and to help ensure our social media presence is updated and accurate.
  • Actively contributing to project planning meetings and other BDCA staff meetings.
  • Helping to ensure that the Project complies with BDCA’s policies and procedures, including safeguarding, health & safety, data protection & confidentiality, and equality, diversity & inclusion as well as with regulations from affiliation bodies and current government guidance on Covid-19 infection control.


Customer care

At BDCA, relationships are at the heart of everything we do as we recognise the intrinsic value of every individual in our community.  We strive to maintain a warm, welcoming and unique atmosphere and expect all of our staff to be approachable, friendly, helpful and to provide excellent service to everyone they encounter, whether these are colleagues, volunteers, trustees, external partners and agencies, service users, visitors or members of the general public.


Equal Opportunities

Bonny Downs Community Association has a strong commitment to achieving equality of opportunity in both services to the community and the employment of people and expects all employees and volunteers to promote its policies in their work.

The equal opportunities policy applies to employment and advancement and all employees will be recruited, trained and promoted on the basis of abilities, job requirement and fitness for that work. No applicant or employee should receive less favourable treatment on the ground of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation, or be disadvantaged by requirements that cannot be shown to be justifiable.


Other Duties

This job description sets out the duties of the post at the time it was drawn up. Such duties may vary from time to time without changing the general character of the duties or the level of responsibility involved. Such variations are a common occurrence. Excellent team working and individual personal development are key to the BDA’s success in delivering it’s business aims and objectives. Therefore, all staff are expected to have a flexible attitude in responding to new priorities and opportunities as they arise.


Please note that this post is subject to satisfactory references and an enhanced Disclosure and Barring Service check.


At BDCA, we value diversity, promote equality and encourage applications from people of all backgrounds

How to apply

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