Trustee Exchange 2020

22 September 2020 London

Raising the bar for charity governance

We are delighted to announce the return of the 13th annual Trustee Conference. In 2020, Trustee Exchange will take place at the lovely BMA House in London Euston. As always, we bring you a mix of technical and regulatory updates alongside examples of great practice in governance and leadership, lively panel debates and inspirational case studies. 

There will be plenty of opportunities throughout the day to connect with your fellow delegates, share your issues and your knowledge, and get professional advice from sector experts. Always a sell-out event, we encourage you to book your place as soon as possible to avoid disappointment, and we look forward to seeing you on the day.

Download the brochure for further details. 


28 April 2020

  • 9.00AM - 9.20AM
    Registration, refreshments & networking
  • 9.20AM - 9.30AM
    Chair's Welcome
    Tania Mason, editor, Governance and Leadership
  • 9.30AM - 10.05AM
    Opening keynote: "You never get too important to be nice too people"
    The CEO of high-street cobbler and key-cutter Timpson is renowned for his commitment to employing ex-offenders in his shops when they leave prison. In this uplifting keynote speech, James Timpson will share his unique philosophy of upside-down management and instilling a culture of kindness throughout organisations.

    James Timpson, chief executive, Timpson and chair, the Prison Reform Trust
  • 10.10AM - 10.55AM
    1A. Panel discussion: Not for loss - aligning investments with charitable purpose
    Last year, a group of charities wrote to the Charity Commission and Attorney General asking them to seek a legal ruling on the extent to which charities should align their investments with their charitable objects and their commitment to public benefit. They said current expectations for trustees are unclear, because the most recent relevant case law is nearly 30 years old, and charities need clear direction on how to deal with critical new threats such as the climate emergency. Join our expert panel for a lively debate about what really constitutes responsible investment, and what role the regulator should play in setting and policing the rules for charities.
    Sian Ferguson, trust executive, Mark Leonard Trust; John Thirlwell, honorary treasurer, St Luke’s Parochial Trust; Anita Bhatia, investment director, Guy’s & St Thomas’ Charity; Kate Rogers, co-head of charities, Cazenove Charities; Charity Commission representative (tbc)
  • 10.10AM - 10.55AM
    1B. Safeguarding 2.0 - prevention is better than cure
    Most of the sector’s recent focus on safeguarding seems to have been on things like whistleblowing and reporting, and other actions taken after a situation has occurred. But The Advocacy Project’s work with beneficiary groups, asking what “being safe” means to them, suggests charities may be missing a key ingredient in their safeguarding practice – preventing problems from arising in the first place. Join this session to hear how The Advocacy Project has been helping its service users to understand what constitutes bad behaviour and to know their rights, as part of an holistic approach to safeguarding practice.
    Nicola Youens, head of service delivery, The Advocacy Project


  • 10.10AM - 10.55AM
    1C. Case study: Engineering a new governance structure
    In 2018, the 44-strong Council of the Institution of Civil Engineers recommended changes to its governance structure to bring it more in line with modern governance practice and comply with the Charity Governance Code. But when your organisation is 200 years old and boasts nearly 100,000 members, such changes are never going to be straightforward. Join this session to hear Nick Baveystock relate the ICE’s story and the lessons learned, especially how to communicate with people suspicious of change and build engagement and acceptance.

    Nick Baveystock, director general and secretary, Institution of Civil Engineers
  • 10.55AM - 11.20AM
    Refreshments and networking break
  • 11.20AM - 12.05PM
    2A. Investment in turbulent times - Trump, Twitter and trade
    Deciding the best way to protect and maximise your charitable assets can be daunting at the best of times, but the social, political and economic landscape feels particularly challenging at the moment. What is going on? This session will take a look at the state of the global economy; consider the
    risks – from Trump to climate change – and help trustees work out how to take advantage of long-term investment opportunities to maximise your charity’s impact.
    Caspar Rock, chief investment officer, Cazenove Charities 
  • 11.20AM - 12.05PM
    2B. Charity Governance Code update: Responses to the consultation and likely changes
    While broadly positive, the anecdotal feedback to the new version of the Charity Governance Code suggested there were aspects that could benefit from being looked at again. In autumn 2019, the steering group launched a new consultation on potential changes: alignment with NCVO’s Ethical Principles, more guidance on diversity and inclusion, and expectations around wellbeing of staff and safeguarding activity, to name just three. Join this session to hear a summary of the consultation responses and a sneak preview of how the next incarnation of the Code will look.
    Rosie Chapman, chair of the Charity Governance Code steering group; and Louise Thomson, head of policy – not-forprofit, ICSA: The Governance Institute
  • 11.20AM - 12.05PM
    2C. Finders keepers - how and where to find new trustees
    We’re all well aware of the benefits of greater board diversity, but the fact remains – trustees don’t grow on trees. How do we source new board members with the skills, abilities, experience and characteristics that
    we need to optimise our decision-making? Join this interactive, workshop-style session for practical top tips gleaned from Getting on Board’s Trustee Recruitment Pathways project, which in its first year helped 22 charities recruit 60 new trustees.
    Penny Wilson, chief executive, Getting on Board
  • 12.10PM - 12.55PM
    3A. Using the Charity Governance Code to become a better charity
    Join this session to hear experiences of reviewing a charity’s performance, processes and culture against the Charity Governance Code, including what lessons they learned along the way and what they might do differently next time.
  • 12.10PM - 12.55PM
    3B. Case study: Living your values - how Drake Music became a truly disabled-led organisation

    Drake Music has resculpted its board so that more than half of its trustees are disabled. The appointment of a new chair and four new trustees are the culmination of a targeted process of board development with a focus on disability, which aimed to ensure that the leadership of the organisation is more reflective of the communities it works with. Join this session to learn how Drake Music overhauled its policies and recruitment procedures, created inclusive application  processes and built networks within disabled communities.

    Carien Meijer, chief executive, Drake Music

  • 12.10PM - 12.55PM
    3C. Employing operational research to make better decisions

    Operational research (OR) is a broad discipline that uses rigorous  analytical and scientific approaches to help organisations gain insight, make better decisions and deliver better outcomes. Already widely used across the private and public sectors, it has enormous potential for use in civil society too. Join this session to learn about these approaches and how they can be used by charity trustees of both large and small charities in their decision-making processes.

    Ruth Kaufman, chair of the OR Society pro bono steering group; Ian Seath, trustee, Dachshund Health UK

  • 12.55PM - 2.00PM
    Lunch & networking break
  • 2.00PM - 3.00PM
    Achieving public benefit vs meeting public expectations: Has the Charity Commission got the balance right?
    In an era of heightened media interest in what charities do and greater public awareness of how things can go wrong, the Charity Commission has been very clear about the role that trustees have to play in increasing public trust and confidence in the sector. At the same time, the role of the volunteer trustee has become more onerous, with greater expectations of their duties in relation to how their charities operate, including, for example, the Commission's emphasis on a wide-ranging duty in relation to safeguarding. The Commission itself faces an apparently relentless increase in compliance casework, serious incident reporting and statutory inquiries. In this session, our expert panel will consider the key challenges the Commission is likely to face as regulator in the future, the different approaches it might take to regulation and the part that trustees can play in helping to build public trust and confidence in the sector.

    Con Alexander, partner, VWV (chair); Andrew Purkis, trustee, Safe Passage International; Habibunnisha Patel, general counsel, Save the Children UK and trustee, Muslim Aid; David Russell, trustee, the Philharmonia Orchestra in Bedford Trust; John Maton, head of charitable status Charity Commission  
  • 3.00PM - 3.25PM
    Refreshments and networking break
  • 3.25PM - 4.10PM
    4A. What good looks like – financial management for trustees
    Trustees do not typically join boards with a desire to engage in financial management. But ensuring the financial bottom line is managed and the drivers to sustainability are understood is a vital part of the job. This session will take you through what you need to understand about your charity’s financial model to enable you to ask the right questions and have confidence you are on the right track. It will also point out the ingredients needed for effective finance teams, and robust systems and controls, as well as key policies such as reserves, risk management and more. At a time when the focus is on transparency of reporting, the session will also include tips on enhancing your annual report and accounts.

    Judith Miller, partner, Sayer Vincent
  • 3.25PM - 4.10PM
    4B. Challenges in contemporary governance – where power lies in the chair/CEO relationship

    It’s generally accepted that the strength and effectiveness of the chair/CEO relationship can make or break an organisation, but until now there has been little systematic examination of it. Cass is currently running a seminar series for these dynamic duos, where pairs of chairs and CEOs are challenged to address hypothetical challenges. In this session, Caroline will share the learning from these, including themes such as the nature of leadership and where power lies, how responsibility for culture change is shared, what communication styles work and which don’t, and the challenges of navigating a governance framework that recognises the contributions of chairs and CEOs rather differently.

    Caroline Copeman, principal constultant, Cass Centre for Charity Effectiveness

  • 3.25PM - 4.10PM
    4C. Responding to “Mug-gate” - how the RNLI took on the Daily Mail

    Join this session to hear the inside story of the communications crisis now affectionately known as “Mug-gate” – the RNLI’s sacking of two long-serving volunteers over their possession of pornographic material – and how the charity effectively seized control of the ensuing media storm.

    Isla Reynolds, senior media engagement manager, RNLI

  • 4.15PM - 4.50PM
    Closing keynote: The charity dividend – Why Welfare State 3.0 needs charities at its heart
    The Shaw Trust has an ambitious goal: to transform a million lives a year. But it is constrained by existing public sector commissioning models that focus on process, not outcomes. In this thought-provoking closing address, Sir Ken will outline why successful social care can only be delivered by charities, not businesses – and what the sector needs to do to persuade the government of their added value.

    Sir Kenneth Olisa, chair, the Shaw Trust
  • 4.50PM - 4.55PM
    Chair's closing remarks
  • 4.55PM - 6.00PM
    Networking drinks reception


Sponsored by:


With thanks to our exhibitors









An excellent event to attend - in one day it provides a wide range of current advice directed to charity trustees and staff, in one place. Duncan Bridges, Malvern Hills Trust

Very useful - good range of sessions to choose from. Came with 3 of our trustees - excellent team building opportunity. Jordan Bambridge, YMCA Trinity Group

Excellent update on key current issues. Jill Thompson, Breast Cancer Care & Breast Cancer Now

A vast array of topics, well chaired and presented, with options to explore further. Deborah Layde, Seafarers UK

A very useful opportunity to take a step back from day to day pressures, reflect on strategic priorities and future challenges and learn from others knowledge and experience. Brian Burgees, Brentford FC Community Sports Trust

Encapsulates the essentials for charities big and small. A must for an effective charity. Chris Canfield, James Marshall Foundation

My first attendance herem but I certainly hope to return: informative, current and provided fantastic insight throughout. Well worth the time - investment as this represents days, even weeks of research condensed into just one day. Dale Hoyland, Vegetarian Society

Very informative and inspiring. Bernice Rook, WPT


Early-bird (booking made by 13 March)
Bookings after 13 March
Small charity rate (<250k income) 199 199
Charity delegate 269 319
Charity team ticket (up to four places) 649 779
Charity extra place(s) 169 219
Non charity delegate 749 799
All prices excluding VAT
To purchase addition delegate places, please contact [email protected]


BMA House
Tavistock Square
Tel: 020 7222 8010 / 020 7874 7020
Fax: 020 7222 6883

BMA House is a spectacular grade II listed building which was designed by Sir Edwin Lutyens, and has been the home to the British Medical Association since 1925. 



For sponsorship and exhibition queries contact Yvette Micallef

For registration queries contact Carys Pugh

For media partnerships and marketing queries contact Kirsty Brown

Terms & Conditions

Please note that speakers and topics were confirmed at the time of publishing, however, circumstances beyond the control of the organisers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such Civil Society Media Ltd reserves the right to alter or modify the advertised speakers and/or topics if necessary. Any substitutions or alterations will be updated on our web page as soon as possible.

Substitution and cancellation policy: On receipt of your booking form, your place is confirmed. Delegate substitutions are allowed. Refunds on cancellations will only be issued (less a 15% administration charge) up to and including 14 days prior to the event. Refunds will not be issued after this date. Confirmation of cancellations MUST be in writing and sent or faxed to Civil Society Media at 15 Prescott Place, London, SW4 6BS 020 7819 1200 (fax: 020 7819 1210).

We use cookies to ensure that we give you the best experience on our website. Read our policy here.