News highlights
BT has announced that it will close its online fundraising platform, MyDonate, at the end of June and focus its support in other areas. The company said it had taken a “tough decision” and that it is “really proud to have supported charities and fundraisers over many years”. Read more.
Most charities do not have a digital strategy, lack digitally trained staff and should act now to avoid falling behind, according to findings from The Charity Digital Code Benchmark Report. The benchmarking tool was launched in the autumn and this is the first report, which collated the results 150 charities. Some 75 per cent of respondents said they had a shortage of digitally trained staff, which is holding them back from using digital in an effective way. Read more.
Sixty-eight per cent of JustGiving donations go to health charities, according to figures the online fundraising platform provided to BBC Radio 4’s You and Yours programme. Read more.
Latest partnerships
Barbican Centre and Spektrix
The Barbican Centre, a performing arts centre in the City of London, has adopted the Spektrix solution to improve audience experience and manage fundraising, ticketing and marketing activity for the million-plus customers who attend its events.
Andrew Hayes, head of systems and data at the Barbican, said: “This isn’t just about installing new software but about changing how we do things for the better. We see this an investment in audience experience.”
Age UK South Gloucestershire and CXAIR
Age UK South Gloucestershire has selected CXAIR as its data discovery and management platform. This will be used to fully automate their report creation process, shortening the process from anywhere up to three days down to a few minutes.
Martin Green, chief executive of Age UK South Gloucestershire has said that using CXAIR has “meant that collated information is available whenever it’s required, and that monthly, rather than quarterly reports can be routinely be created. This is saving us time and improving the business available, which is gold-dust when managing the service and negotiating potential future contracts with commissioners.”
RSPCA and Sage/CPiO
By working with Sage and its business partner CPiO, RSPCA has future-proofed its business management systems to maximise donations. The changes include intuitive data reporting with real-time access to business insights, moving to the cloud, moving to a scanned invoice system and flexible working.
Acorns Children’s Hospice and MHR
Acorns Children’s Hospice worked with MHR, an HR software provider, to review its HR and processes and implement a new solution that has freed up staff time. The charity has begun a three-year digitisation and is using iTrent from MHR to record information such as attendance.
Becky Mallon, head of HR at Acorns Children’s Hospice, said: “As a charity with limited resources, it is essential that our processes are as efficient as possible so we can focus more time and activities on the children and families we care for.
“For many years our payroll process was completely manual with the use of multiple spreadsheets resulting in time being lost on mundane administrative requirements which needed to be streamlined and simplified. Plus, with GDPR coming into force, it was critical that we updated several processes to remain compliant.”
Insight
Ellie Hale, from the Centre for Acceleration of Social Technology, says the sector should make 2019 the year that service design becomes a digital priority. Read her piece here.
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