While the name fits more aptly with its usage in the private sector, Customer Relationship Management (CRM) software is used by civil society organisations to record and organise the details of beneficiaries, members, suppliers, funders and other contacts.
It is sometimes referred to as SRM (Supporter Relationship Management) or fundraising software.
Cancer Research UK is the first UK charity to implement TeamRaiser software from Convio UK and will use it to manage its Relay for Life fundraising website.
CRM company Blackbaud has entered the mobile fundraising market in force with the launch of a mobile platform in the UK.
Jerome Moisan has been appointed as the new managing director of Blackbaud Europe, charged with leading the company’s growth across the continent.
Great Ormond Street Hospital Children’s Charity has won Team of the Year at the Business Continuity Awards.
Edward G. Happ, the CIO of the International Red Cross and Red Crescent Societies, has been confirmed as the keynote speaker for the Charity IT Conference 2011.
The Woodland Trust's route to a new SRM system
In 2009, the Trust welcomed its 200,000th member and was aiming to build a 300,000-strong membership by 2012. Gareth Jones hears how it implemented a new supporter relationship management system to help achieve this.
Accounting software survey 2011: Cloud's silver lining
With software-as-a-service beginning to gain a foothold, the package providers are upping their game, reports Diane Sim.
Charities could be fined up to £500,000 for sending unwanted SMS messages, emails, live and recorded phone calls as a result of amendments to UK regulations due to come into effect next month.
Martin Jervis has left his role as managing director of Blackbaud Europe after four-and-a-half years at the helm.
The future of fundraising? Technology in 2020
Keith Collins explores how innovations in technology will continue to change the way donors interact with good causes.
Software provider Blackbaud has launched a new a new software product, The Patron Edge Essentials, for smaller arts and cultural organisations in the not-for-profit sector.
Two leading customer relationship management (CRM) software providers to the charity sector have announced plans to partner with other companies to improve and expand their services to users.
The Institute of Fundraising’s Innovation Zone has awarded good marks to IRIS Donor Strategy in its latest round of reports.
Blackbaud has launched The Raiser’s Edge(i), a hosted solution which adds a range of online communications technologies to its flagship CRM system.
Dawn Varley, vice-chair of the Institute of Fundraising’s technology special interest group, has left her role at Age UK to join Purple Vision as a consultant.
The IT list: Environment
Civil Society approached fifteen environmental charities of varying sizes and asked them what software and service providers they use.
Mark Walker and Julie Harris run the rule over open source CRM package CiviCRM.
Do you have multiple database syndrome?
Ivan Wainewright looks at the common scenario of an organisation running several databases, and outlines routes to that elusive ‘360° view’.
New CRM system saves Winston's Wish time and money
Childhood bereavement charity Winston’s Wish is delighted with the value that the implementation of IRIS Donor Strategy has brought to its work, as Sally McIlwraithe and Jon Norman explain.
The IT list: Arts and culture
In each issue Civil Society IT approaches charities of varying sizes and asks them what software and service providers they use for different tasks. This month’s focus is on arts and culture charities.
A new era for CRM: social CRM explained
Steve Thomas and Keith Collins explain how online social media is about to explode into the complacent world of relationship management.
The IT list: Education and training
In each issue Civil Society IT approaches charities of varying sizes and asks them what software and service providers they use for different tasks. This month’s focus is on education and training charities.
Microsoft is to release a tailored version of Dynamics CRM for non-profits and NGOs in the UK later this year.
Getting better connected: the Charity CRM Survey 2010
Some 66 per cent of charities would recommend their supplier to other charities, up from 63 per cent last year, according to Civil Society IT’s third annual Charity CRM Software Survey. For the third year running, Raiser’s Edge from Blackbaud is the most popular specialist package, used by 16 per cent of all charities surveyed.
School increases gift aid income by 50 per cent after CRM healthcheck
Gareth Jones hears how the North London Collegiate School increased its gift aid revenue by 50 per cent, and how educational bodies are not making the most of their fundraising potential.
Microsoft is still far and away the most trusted IT brand among charities, according to new research from ASI Europe.
Charity Finance’s longest-standing columnist sharpens his brash stick ready for a second decade of debunking. 1999. Cast your mind back. There was the total eclipse of the sun in the UK. Charles Shultz, the creator of the comic strip Peanuts retired. The Euro came into existence. Bertrand Piccard and Brian Jones become the first to circumnavigate the Earth in a hot air balloon. And – I wrote my first column for Charity Finance.
The British Heart Foundation is to upgrade its CRM system from Raiser’s Edge, which it has used for the last ten years, to the next-generation Blackbaud Enterprise CRM.
Stick or twist?
Budgets may be tight, but is now the time to buy a new database? Gareth Jones looks at the results of the second annual Charity CRM Software Survey.
