Tania Mason

Tania Mason

Tania Mason is group editor at Civil Society Media.

She has been a journalist for 20-odd years and has specialised in the charity sector since 2003. Her experience has included stints on Third Sector, Marketing and PrintWeek magazines as well as agency work involving court reporting and occasional doorstepping of celebs for the tabloids. She started her career with five years on a daily newspaper in New Zealand before moving to London in 1993.

@TaniaMason   tania.mason@civilsociety.co.uk

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Pet project

Web 2.0 has been variously hailed as the vehicle that would revolutionise charity communications – and as a resource-intensive tool that would be monopolised by a few irritating comment whores and put your organisation’s reputation at risk. But while some charities have no doubt experienced the latter, the Blue Cross animal charity says its All About Pets networking site has proved an unqualified success.

Case Study - Consumer Credit Counselling Service (CCCS)

Up until August 2006, the UK’s biggest debt counselling charity delivered help via a telephone helpline that was staffed 8am to 8pm Monday to Friday. If the caller needed advice beyond what the helpline adviser could provide, an appointment was booked with a debt counsellor, but this could take several weeks. Increasing demand on the helpline created bottlenecks in the process, and in 2004 a survey of users showed that three in five felt the appointment process needed to be improved.

Retail therapy

Technology is driving huge change in all areas of operations within civil society organisations, and charity shops are no exception, finds Tania Mason.

Free stuff

For the uninitiated, IT can be scary, intimidating, and expensive. But there are plenty of places charities and other civil society organisations can go for free or cheap advice, hardware and software. By Tania Mason

One is also a little concerned that, with the appointment of Peter Clarke, the Charity Commission is setting itself up as a kicker of the Islamicist can. An odd pastime for a Charity Commission.

» Students' unions hit back at Shawcross warnings

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UK Civil Society Almanac 2014 under the microscope

4 Apr 2014

Charity Finance deputy editor David Ainsworth looks underneath the figures in this year's UK Civil Society...

Going global on financial reporting?

4 Apr 2014

A new study has investigated the appetite for a global charity reporting standard, report Louise Crawford...

Bob Humphreys: 'We need to have an open dialogue wih the public'

3 Apr 2014

Bob Humphreys of Oxfam tells David Ainsworth that charities must do more to explain administration costs....

A different kind of charity shop for TransmissionUK

11 Apr 2014

When TransmissionUK decided to launch a shop to boost its income, it ditched the traditional second-hand...

Developing a fundraising strategy at the Children's Society

11 Apr 2014

The Children’s Society is embarking on an ambitious growth plan for fundraising. Simon Burne explains.

The world is changing, and so must legacy fundraising communication

9 Apr 2014

The changing nature of families, increasing pressures on finances and the ageing population are making...

Tony Hawkhead: 'They have worked my socks off and yet I am feeling more excited than when I started'

7 Apr 2014

Only a charity would ask its chief executive to sleep out on the streets for a night, in his first week...

Making sure trustees are engaged with the charity's stakeholders

19 Mar 2014

Paul Snell, chief executive at the charity Walsingham, discusses the importance of trustees being involved...

Information: the rights of trustees

3 Mar 2014

James Maloney looks at governance issues that can arise when an individual refuses to disclose information...