Tania Mason

Tania Mason

Tania Mason is group editor at Civil Society Media.

She has been a journalist for 20-odd years and has specialised in the charity sector since 2003. Her experience has included stints on Third Sector, Marketing and PrintWeek magazines as well as agency work involving court reporting and occasional doorstepping of celebs for the tabloids. She started her career with five years on a daily newspaper in New Zealand before moving to London in 1993.

@TaniaMason   tania.mason@civilsociety.co.uk

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Pet project

Web 2.0 has been variously hailed as the vehicle that would revolutionise charity communications – and as a resource-intensive tool that would be monopolised by a few irritating comment whores and put your organisation’s reputation at risk. But while some charities have no doubt experienced the latter, the Blue Cross animal charity says its All About Pets networking site has proved an unqualified success.

Case Study - Consumer Credit Counselling Service (CCCS)

Up until August 2006, the UK’s biggest debt counselling charity delivered help via a telephone helpline that was staffed 8am to 8pm Monday to Friday. If the caller needed advice beyond what the helpline adviser could provide, an appointment was booked with a debt counsellor, but this could take several weeks. Increasing demand on the helpline created bottlenecks in the process, and in 2004 a survey of users showed that three in five felt the appointment process needed to be improved.

Retail therapy

Technology is driving huge change in all areas of operations within civil society organisations, and charity shops are no exception, finds Tania Mason.

Free stuff

For the uninitiated, IT can be scary, intimidating, and expensive. But there are plenty of places charities and other civil society organisations can go for free or cheap advice, hardware and software. By Tania Mason

He was just so nice - an over used word, but I can only ever see Daniel with a smile on his face. Genuine, wickedly funny, intelligent, oozing with foresight and interest.

» Daniel Phelan dies, aged 58

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What are the implications for charities of government grant figures?

18 Feb 2015

Central government has published a breakdown of grant spending on the voluntary sector. David Ainsworth...

Daniel Phelan: Networking the sector

13 Feb 2015

Civil Society News is republishing this article from December 2013 in tribute to Daniel Phelan. Daniel...

Are gagging clauses workable for charities with government contracts?

6 Feb 2015

There has been considerable interest in the use of gagging clauses by public authorities. David Schmitz...

What are the implications for charities of government grant figures?

18 Feb 2015

Central government has published a breakdown of grant spending on the voluntary sector. David Ainsworth...

Helping the public to understand charities

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The newly-formed Understanding Charities Group has set itself an ambitious mandate, says Stephen Cotterill....

Building an online giving platform

16 Feb 2015

JustGiving’s Anne-Marie Huby explains the importance of big data in personalising donors’ online experience.

Clic Sargent: a journey of transformation

12 Jan 2015

Three years ago Clic Sargent was facing a big black hole in its finances. Jonathan Plumtree explains what...

Girlguiding: from operational to strategic

12 Jan 2015

Gill Slocombe, chair of Girlguiding, describes how this very large membership body adapted its governance...

Personal agendas have no place on charity boards

8 Jan 2015

What do you do when a new chair of trustees manipulates ‘good practice’ to further his personal agenda...