Tania Mason

Tania Mason is group editor at Civil Society Media.

She has been a journalist for 20-odd years and has specialised in the charity sector since 2003. Her experience has included stints on Third Sector, Marketing and PrintWeek magazines as well as agency work involving court reporting and occasional doorstepping of celebs for the tabloids. She started her career with five years on a daily newspaper in New Zealand before moving to London in 1993.

@TaniaMason tania.mason@civilsociety.co.uk

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Case studies

Pet project

Tania Mason
1 Jun 2009

Tags: Social media | Websites | Web technologies

Web 2.0 has been variously hailed as the vehicle that would revolutionise charity communications – and as a resource-intensive tool that would be monopolised by a few irritating comment whores and put your organisation’s reputation at risk. But while some charities have no doubt experienced the latter, the Blue Cross animal charity says its All About Pets networking site has proved an unqualified success.

Case studies

Case Study - Consumer Credit Counselling Service (CCCS)

Tania Mason
1 Jun 2009

Tags: IT strategy and management

Up until August 2006, the UK’s biggest debt counselling charity delivered help via a telephone helpline that was staffed 8am to 8pm Monday to Friday. If the caller needed advice beyond what the helpline adviser could provide, an appointment was booked with a debt counsellor, but this could take several weeks. Increasing demand on the helpline created bottlenecks in the process, and in 2004 a survey of users showed that three in five felt the appointment process needed to be improved.

Analysis

Retail therapy

Tania Mason
1 Mar 2009

Tags: Charity shops | Gift aid | IT strategy and management

Technology is driving huge change in all areas of operations within civil society organisations, and charity shops are no exception, finds Tania Mason.

In-depth

Free stuff

Tania Mason
1 Dec 2008

Tags: IT strategy and management | Accounting software | Web technologies | Charity shops

For the uninitiated, IT can be scary, intimidating, and expensive. But there are plenty of places charities and other civil society organisations can go for free or cheap advice, hardware and software. By Tania Mason

Big Society indeed. Big bucks for the big players and let the rest of us, operating diligently and frugally, eat dust. I hope this story keeps its legs and congratulate those who continue to dig.

» Cabinet Office paid Big Society Network £98k two months before putting project on hold

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