Tania Mason

Tania Mason

Tania Mason is group editor at Civil Society Media.

She has been a journalist for 20-odd years and has specialised in the charity sector since 2003. Her experience has included stints on Third Sector, Marketing and PrintWeek magazines as well as agency work involving court reporting and occasional doorstepping of celebs for the tabloids. She started her career with five years on a daily newspaper in New Zealand before moving to London in 1993.

@TaniaMason   tania.mason@civilsociety.co.uk

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Pet project

Web 2.0 has been variously hailed as the vehicle that would revolutionise charity communications – and as a resource-intensive tool that would be monopolised by a few irritating comment whores and put your organisation’s reputation at risk. But while some charities have no doubt experienced the latter, the Blue Cross animal charity says its All About Pets networking site has proved an unqualified success.

Case Study - Consumer Credit Counselling Service (CCCS)

Up until August 2006, the UK’s biggest debt counselling charity delivered help via a telephone helpline that was staffed 8am to 8pm Monday to Friday. If the caller needed advice beyond what the helpline adviser could provide, an appointment was booked with a debt counsellor, but this could take several weeks. Increasing demand on the helpline created bottlenecks in the process, and in 2004 a survey of users showed that three in five felt the appointment process needed to be improved.

Retail therapy

Technology is driving huge change in all areas of operations within civil society organisations, and charity shops are no exception, finds Tania Mason.

Free stuff

For the uninitiated, IT can be scary, intimidating, and expensive. But there are plenty of places charities and other civil society organisations can go for free or cheap advice, hardware and software. By Tania Mason

The “formalised systems of volunteer management” has been driven by legislation, safeguarding vulnerable adults and health and safety as well as leading umbrella organisation like the NCVO.

» Public service contract culture undermines volunteers, new report claims

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Charity Technology Survey 2012
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A general election and a great capacity-building plan

8 Dec 2014

Two days after the Chancellor unveiled his latest plan to cut public spending and outsource large swathes...

Funding as a game-changer

3 Dec 2014

Every charity should consider the benefit it could obtain from embracing new funding models, urges Mark...

The jury is still out on Big Society Capital

3 Dec 2014

It remains unclear, says David Floyd, whether the Big Society Capital social investment model can ever...

How to keep long-term partnerships fresh

14 Nov 2014

Age UK and the drinks company Innocent first teamed up for the Big Knit over ten years ago. Their relationship...

Meet the funders: Barrow Cadbury Trust

14 Nov 2014

The Barrow Cadbury Trust works to achieve social justice and bring about change. Sara Llewellin, the trust’s...

Meet the funders: Les Mills Fund for Children

14 Nov 2014

The provider of group fitness classes Les Mills launched its Fund for Children in June this year, providing...

Failure to report a serious incident to the Charity Commission

1 Nov 2014

David Walker explains how a charity can end up in more difficulty by not reporting serious incidents to...

Opening another bank account

1 Nov 2014

Tina Allison advises the chair of a charity who is unsure about why staff are asking for a new bank account...

Why we're changing governance to ensure our future

1 Nov 2014

Natasha Hart, founder and chief executive, Newham All Star Sports Academy, explains why being named Overall...