If you change how you analyse data, you can understand your service users better

If you change how you analyse data, you can understand your service users better

2 Nov 2015

It is now crucial for helpline charities to have multiple channels of communication. Patrick Nash, chief executive of Connect Assist, looks at the problems this can have for data analytics.


If you change how you analyse data, you can understand your service users better

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New direction for MNDA

Kirsty Weakley reports on MNDA's new firewall and switching network, as well as the rest of this month's technology new business wins.

Safe and sound with a smartphone app

Kirsty Weakley reports on how Signposts has started using a smartphone app to protect its mobile workers, as well as the rest of this month's technology business wins.

Patrick Nash

With data leaks and scandals involving charities on the rise, Patrick Nash of Connect Assist explains how to protect your organisation from the catastrophic impact of a malicious security hack.

Change, what does it mean?

Patrick Nash explains what transformational change can mean to charities and how to go about it.

Mobile membership at Diabetes UK

Kirsty Weakley reports on the latest IT new business wins.

How to fund digital transformation at charities

The landscape that charities operate in is changing, and the funding structures which support the sector need to change too. Julie Dodd explains how charities and funders should respond to the challenge.

Really simple first aid at the British Red Cross

Kirsty Weakley report's on a new customer-relationship management system at the British Red Cross, and other technology new business wins.

Data protection

Charities are still failing to sufficiently protect personal data, with breaches more than doubling over a six-month period, says Adrian Duffley of HW Fisher.

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