Improving IT at the Terrence Higgins Trust
Case studies

Improving IT at the Terrence Higgins Trust

4 Feb 2015 | Chris Cranie

Chris Cranie explains the strategic approach behind the two-year IT
improvement programme recently implemented at Terrence Higgins Trust.

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Improving IT at the Terrence Higgins Trust

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Case study: NSPCC's helplines development programme

Gareth Jones hears how NSPCC’s helplines development programme brought about an up-to-date, multi-platform counselling service.

VSO revitalises its international communications with video conferencing

Gareth Jones looks at how VSO went about implementing a managed video conferencing service, and the benefits it brought to the development charity.

The trials of getting back online

Roger Chester tells the story of a phone bill audit which had unexpected consequences.

Rethink cuts down on travelling time with video conferencing technology

In this case study, we look at how mental health charity Rethink approached the implementation of video conferencing technology.

Word up! I CAN's Adopt a Word campaign

Stephen Fry’s support for I CAN’s Adopt a Word campaign sparked an avalanche of donations and showed the huge potential of social media fundraising.

Creating a knowledge transfer partnership

A three-way knowledge transfer partnership (KTP) between the Riding for the Disabled Association (RDA), the University of Reading and a qualified graduate helped the disability charity to shift all its business from manual to electronic systems during 2006-7. Dr Paul Naylor, KTP adviser, explains how.

Pet project

Web 2.0 has been variously hailed as the vehicle that would revolutionise charity communications – and as a resource-intensive tool that would be monopolised by a few irritating comment whores and put your organisation’s reputation at risk. But while some charities have no doubt experienced the latter, the Blue Cross animal charity says its All About Pets networking site has proved an unqualified success.

Case Study - Consumer Credit Counselling Service (CCCS)

Up until August 2006, the UK’s biggest debt counselling charity delivered help via a telephone helpline that was staffed 8am to 8pm Monday to Friday. If the caller needed advice beyond what the helpline adviser could provide, an appointment was booked with a debt counsellor, but this could take several weeks. Increasing demand on the helpline created bottlenecks in the process, and in 2004 a survey of users showed that three in five felt the appointment process needed to be improved.

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