Accidentally lost unencrypted personal data
Case studies

Accidentally lost unencrypted personal data

2 Jul 2014

Con Alexander explains the action one charity took after a memory stick containing donors' personal data was lost.

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Accidentally lost unencrypted personal data

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How the Stroke Association updated its balanced scorecard

Paul Hughes describes how the Stroke Association improved its KPI dashboard for managers and trustees.

Peace Corps in Ghana

Audience response technology helped Peace Corps volunteer David Fields to improve the collection of data from the Ghanaian communities he helps, and therefore to better target his assistance.



Reinforcing the ramparts against website hackers

Seven years after his charity’s website was hacked by fraudsters, Neville Kyrke-Smith summarises the lessons learned.

Business cases and benefits

RNIB’s new CRM programme is designed to deliver the charity’s customer strategy and a measurable return on investment, says Jane Deal.

Implementation of a new financial system at Shelterbox

ShelterBox is a disaster relief charity based in Cornwall which decided to look for a new accounting system having come to the conclusion that it had outgrown its existing Sage product. Accountant Rob Evans gives his thoughts on the new system he helped to put in place.

The Salvation Army and e-learning

Gareth Jones hears about the Salvation Army’s latest e-learning initiative.

How charities can help bridge the digital divide

New research shows that charities are key to driving digital participation. Jude Palmer at Digital Outreach explains how ‘embedded outreach’ is getting people online and how charities themselves are benefitting.

Staffhurst Wood, Limpsfield. Image courtest of 'Chris. P' on Flickr

In 2009, the Trust welcomed its 200,000th member and was aiming to build a 300,000-strong membership by 2012. Gareth Jones hears how it implemented a new supporter relationship management system to help achieve this.

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An effective and popular minister, despite his party

16 Jul 2014

David Ainsworth looks back over Nick Hurd's unprecedented tenure as minister for civil society.

Colin Simon: 'We didn't want to lose the public's money'

7 Jul 2014

Colin Simon of Comic Relief talks to David Ainsworth about facing media criticism over ethical investment,...

Benchmarking charity executive pay disclosure

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Rosie Chapman compares the recommendations of NCVO’s senior executive pay inquiry with practice in other...

Campaign: Save the Children publishes names of 373 children killed in Israel-Gaza conflict

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Save the Children this week published the names of children and babies who had so far been killed in the...

Meet the funders: Millfield House Foundation

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The Millfield House Foundation wants to encourage more charities in the North East to get involved in...

Meet the funders: Lloyds TSB Foundation for Scotland

16 Jul 2014

After a difficult few years, the Lloyds TSB Foundation for Scotland has launched a new strategy with its...

Teenage Cancer Trust on the changing face of governance

20 Aug 2014

David Hoare, chair of The Teenage Cancer Trust, describes his big governance issue.

Can a charity employ one of its trustees?

3 Jul 2014

Our guest Chairman advices a charity on the implications of employing one of its trustees.

Remuneration committee terms of reference

3 Jul 2014

Olga Johnson presents a model document for terms of reference for remuneration committees.