Case studies

Reinforcing the ramparts against website hackers 1

7 Feb 2013

Tags: Fraud | Websites | Information security

Seven years after his charity’s website was hacked by fraudsters, Neville Kyrke-Smith summarises the lessons learned.

Reinforcing the ramparts against website hackers

Recent New Business Wins Expert advice Analysis Case studies

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Case studies

Business cases and benefits

6 Jul 2012

Tags: Customer Relationship Management (CRM) software | IT strategy and management

RNIB’s new CRM programme is designed to deliver the charity’s customer strategy and a measurable return on investment, says Jane Deal.

Case studies

Implementation of a new financial system at Shelterbox

12 Oct 2011

Tags: Accounting software

ShelterBox is a disaster relief charity based in Cornwall which decided to look for a new accounting system having come to the conclusion that it had outgrown its existing Sage product. Accountant Rob Evans gives his thoughts on the new system he helped to put in place.

Case studies

The Salvation Army and e-learning

Gareth Jones
20 Jun 2011

Tags: Human resources

Gareth Jones hears about the Salvation Army’s latest e-learning initiative.

Case studies

How charities can help bridge the digital divide 1

Jude Palmer
14 Jun 2011

New research shows that charities are key to driving digital participation. Jude Palmer at Digital Outreach explains how ‘embedded outreach’ is getting people online and how charities themselves are benefitting.

Case studies

The Woodland Trust's route to a new SRM system

Gareth Jones
9 May 2011

Tags: Customer Relationship Management (CRM) software

In 2009, the Trust welcomed its 200,000th member and was aiming to build a 300,000-strong membership by 2012. Gareth Jones hears how it implemented a new supporter relationship management system to help achieve this.

Case studies

Eye for retail: BHF’s charity shop upgrade

Gareth Jones
17 Feb 2011

Tags: Charity shops

The British Heart Foundation's new EPoS system has dramatically improved the management of its charity shops. Gareth Jones reports.

Case studies

Automating reporting processes at Citizens Advice

Gareth Jones
11 Jan 2011

Tags: Accounting software

Gareth Jones takes a look at how Citizens Advice revamped and automated its financial reporting systems.

Case studies

Lightning never strikes twice? - a broadband battle

Roger Chester
8 Nov 2010

Tags: Websites

Roger Chester outlines his latest battle to get LionHeart's IT infrastructure back in action.

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