How the Stroke Association updated its balanced scorecard
Case studies

How the Stroke Association updated its balanced scorecard

5 Mar 2014 | Paul Hughes

Paul Hughes describes how the Stroke Association improved its KPI dashboard for managers and trustees.

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How the Stroke Association updated its balanced scorecard

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Peace Corps in Ghana

Audience response technology helped Peace Corps volunteer David Fields to improve the collection of data from the Ghanaian communities he helps, and therefore to better target his assistance.



Reinforcing the ramparts against website hackers

Seven years after his charity’s website was hacked by fraudsters, Neville Kyrke-Smith summarises the lessons learned.

Business cases and benefits

RNIB’s new CRM programme is designed to deliver the charity’s customer strategy and a measurable return on investment, says Jane Deal.

Implementation of a new financial system at Shelterbox

ShelterBox is a disaster relief charity based in Cornwall which decided to look for a new accounting system having come to the conclusion that it had outgrown its existing Sage product. Accountant Rob Evans gives his thoughts on the new system he helped to put in place.

The Salvation Army and e-learning

Gareth Jones hears about the Salvation Army’s latest e-learning initiative.

How charities can help bridge the digital divide

New research shows that charities are key to driving digital participation. Jude Palmer at Digital Outreach explains how ‘embedded outreach’ is getting people online and how charities themselves are benefitting.

Staffhurst Wood, Limpsfield. Image courtest of 'Chris. P' on Flickr

In 2009, the Trust welcomed its 200,000th member and was aiming to build a 300,000-strong membership by 2012. Gareth Jones hears how it implemented a new supporter relationship management system to help achieve this.

Eye for retail: BHF’s charity shop upgrade

The British Heart Foundation's new EPoS system has dramatically improved the management of its charity shops. Gareth Jones reports.

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