Charity CRM Software Survey 2014: Trends and ratings in CRM market
Analysis

Charity CRM Software Survey 2014: Trends and ratings in CRM market

10 Mar 2014 | Diane Sim

It all sounds so easy but actively engaging with charity stakeholders in a multi-channel world is an increasingly challenging task, finds Diane Sim.

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Charity CRM Software Survey 2014: Trends and ratings in CRM market

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The five pillars of online

Steve MacLaughlin identifies five trends in online giving based on Blackbaud’s latest research.

Give as you learn: E-learning at the Salvation Army

Gareth Jones hears how e-learning advocate Valerie Maddock has revolutionised the Salvation Army’s staff training.

Ensuring a successful software implementation

Niroo Rad outlines the best approach to selecting a software vendor, organising an implementation project and carrying out that implementation on time and on budget.

Technical briefing: VAT on online advertising

Lorraine Owens explains HMRC's u-turn on zero-rating VAT for charities advertising on third-party websites.

A new era for CRM: social CRM explained

Steve Thomas and Keith Collins explain how online social media is about to explode into the complacent world of relationship management.

The IT list: Education and training

In each issue Civil Society IT approaches charities of varying sizes and asks them what software and service providers they use for different tasks. This month’s focus is on education and training charities.

Technical briefing: New Data Protection Act penalties

New powers for the Information Commissioner's Office (ICO) to impose monetary penalties of up to £500,000 for serious breaches of the Data Protection Act 1998 (DPA) came into force on 6 April. Rachel Holmes explains.

Getting better connected: the Charity CRM Survey 2010

Some 66 per cent of charities would recommend their supplier to other charities, up from 63 per cent last year, according to Civil Society IT’s third annual Charity CRM Software Survey. For the third year running, Raiser’s Edge from Blackbaud is the most popular specialist package, used by 16 per cent of all charities surveyed.

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