Steve Thomas and Keith Collins explain how online social media is about to explode into the complacent world of relationship management.
Non-departmental public body and registered charity Becta is to close as part of the new government’s first round of spending cuts.
Hopefully there is a handy recycling bin somewhere for this report which pays little attention to sector views, or indeed the ethos of the sector.
Mark Walker and Julie Harris run the rule over Vocus PR management software.
In each issue Civil Society IT approaches charities of varying sizes and asks them what software and service providers they use for different tasks. This month’s focus is on education and training charities.
Gareth Jones hears how NSPCC’s helplines development programme brought about an up-to-date, multi-platform counselling service.
Poverty-relief child-sponsorship charity Compassion UK claims to have increased its income by more than £250,000 in the first year of using cloud-based customer experience software from RightNow.