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Closing the digital divide

IT | Vibeka Mair | 17 May 2011

Microsoft has promised that a new generation of computers will help connect the web to those who are traditionally marginalised from the digital world. Charities will need to make sure it’s not a lost opportunity, says Vibeka Mair.

At last week’s National Digital conference, Ashley Highfield, MD and VP/consumer and online for Microsoft UK, said that the world was on the edge of a dramatic shit in accessing digital information.

In an unusual twist, man will replace machine. The 130-year-old QWERTY keyboard is set to be replaced by human voice and touch-control.

The keyboard has long been a barrier to online access for those who find it hard to read, and sometimes the elderly, who may struggle with their sight or hands.

Highfield says new technology for interfacing with computers, such as sensor motion, and voice recognition, has the potential to connect these groups with the digital landscape.

He describes a not too distant future where connecting to the net will be as easy as simply speaking to a computer or TV screen.

But, as with most new technology, it risks initially being the preserve of the urban affluent, who can afford the extras needed, such as higher broadband -leaving out those on the wrong side of the digital divide.

Charities need to ensure this does not happen. The government is clearly keen to close the digital gap – it has launched Race Online 2012, a new initiative to get millions of people onto the net by the Olympics.

A number of charities are involved in the scheme, which will see ‘digital champions’ mentor people in communities.

As part of their commitment, they should ensure adequate funding will be available to link the marginalised with new technology which has real potential to connect them with the online landscape.

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Directory: Microsoft