Communications

Good communications are integral to the running of a modern charity, particularly those operating nationally or internationally.

Advances in communication technology in recent years, such as improved video conferencing and mobile applications, have helped charities to stay in touch with employees wherever they are working.

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CharityComms calls for charity exemption from media licensing
News

CharityComms calls for charity exemption from media licensing

Fundraising | Vibeka Mair | 17 Jan 2012
Tags: Communications

CharityComms has launched a campaign to make charities exempt from the media licensing system, which charges the voluntary sector around £1.3m a year.

Beyond supporter satisfaction
Case studies

Beyond supporter satisfaction

Fundraising | Peter Storey | 11 Jan 2012
Tags: Individual giving | Communications | Customer Relationship Management (CRM) software

At Kidney Research UK there is no ‘supporter care’ team, but the charity treats stewardship very, very seriously. Peter Storey outlines the charity’s unique integrated approach.

Paul Rees, director of communications, CAF
News

CAF overhauls communications function and makes five redundant

Fundraising | Tania Mason | 10 Jan 2012
Tags: Recruitment | Human resources | Communications

Charities Aid Foundation has made five members of its communications team redundant following a review in which six existing roles were scrapped and six new ones created.
 

Tod Norman
Blogs

You want my 'engagement'? It’ll cost you… 2

Fundraising | 25 Oct 2011
Tags: Communications | Brands and Marketing

What is the value of a disengaged donor? It could be just as high, or higher than that of an engaged one, argues Tod Norman.

Oxfam eBook
News

Oxfam is first International NGO to publish eBook

IT | Niki May Young | 21 Oct 2011
Tags: Communications technology | Communications | Campaigns

Oxfam has published a digital edition of its report, Growing a Better Future: Food Justice in a resource-constrained world, for Kindles and other readers, making it the first international non-governmental organisation to publish an eBook.

Speaking the same language
News

Fundraisers 'must learn to speak the language of CEOs and FDs'

Fundraising | Celina Ribeiro | 21 Oct 2011
Tags: Communications

Fundraisers need to communicate better with their chief executives and financial directors so as to secure investment and growth for the organisation, a top international fundraiser has told the International Fundraising Congress.

Tris Lumley, head of development at NPC
News

Impact reporting consultation launches to enhance story-telling by charities

Fundraising | Kirsty Weakley | 11 Oct 2011
Tags: Communications | Impact reporting

New Philanthropy Capital, CFDG and Acevo have launched a universal set of principles for impact reporting and are looking for feedback from chief executives, finance directors, fundraisers and grantmakers.

Peace charity swaps flower power for Massive Attack in campaign film
News

Peace charity swaps flower power for Massive Attack in campaign film

Fundraising | Niki May Young | 11 Oct 2011
Tags: Communications | Campaigns | International | Films

Peacebuilding charity International Alert has commissioned a dramatic campaign film to demonstrate the power of dialogue in bringing peace in the face of violence.

Genevieve Edwards, executive director of communications, fundraising and health improvement, Terrence Higgins Trust
Interviews

Genevieve Edwards on leading a merged department

Fundraising | Celina Ribeiro | 10 Oct 2011
Tags: Communications | Leadership and strategy

Genevieve Edwards' job title is quite a mouthful: executive director of communications, fundraising and health improvement at the Terrence Higgins Trust. Edwards talks to Celina Ribeiro about the first few months of leading a merged department.

Beyond a joke: How has Comic Relief become so successful?
Case studies

Beyond a joke: How has Comic Relief become so successful?

Fundraising | Celina Ribeiro | 1 Sep 2011
Tags: Events fundraising | Communications | Mobile technology

Comic Relief is like the teachers' pet of charities. Always doing well, forever doing better. In the midst of what has been the charity's most successful year ever, Celina Ribeiro talks to its key players about the secrets behind its success and what's on the cards for the future.

Unicef's Soccer Aid: Doing it for the kids
Case studies

Unicef's Soccer Aid: Doing it for the kids

Fundraising | 26 Aug 2011
Tags: Events fundraising | Social networking | Communications | Films

Coordinating A-list celebrities, major corporate sponsors as well as community fundraising can be a tough task. Katie Morrison describes Unicef's Soccer Aid campaign, which leveraged all three, to raise £2.7m in one night.

Poppyscotland logo
News

Poppyscotland hires design agency to modernise the poppy brand

Fundraising | Tania Mason | 26 Jul 2011
Tags: Leadership and strategy | Communications | Brands and Marketing | Campaigns

Poppyscotland, administrator of the Scottish Poppy Appeal, has appointed a design agency to reposition the iconic symbol as a year-round fundraising tool and dispel associations with the two world wars.

Entries to Cancer Research's Race for Life have been dwindling
Blogs

Do crises cry out for calls to action?

Fundraising | Rob Dyson | 1 Jul 2011
Tags: Risk and crisis management | Communications | Campaigns

Is confessing to the public that your fundraising is facing trouble an example of transparency, or could it make ‘emergency’ fundraising the norm? Rob Dyson suggests charities should be careful of crying wolf.

Giles Pegram, ex-director of fundraising at NSPCC
News

PFRA recruits four independent F2F advocates

Fundraising | Celina Ribeiro | 1 Jul 2011
Tags: Face-to-face fundraising | Communications

Four face-to-face fundraising advocates have signed up with the Public Fundraising Regulatory Association to defend and promote the mechanism in the media.

The social network: tips for better networking at events
Expert advice

The social network: tips for better networking at events 1

Fundraising | 1 Jul 2011
Tags: Social networking | Communications

Love networking? Really? Helena Sharpstone offers advice on how to get contacts with your canapés.

Copyright (C) Aubrey Wade
Interviews

Save the Children on its ambitious No Child Born to Die campaign

Fundraising | Celina Ribeiro | 28 Jun 2011
Tags: Campaigns | Communications

Amid talk of double-dip recessions, the charity this year launched No Child Born to Die, a campaign to tackle preventable child deaths and, in doing so, has aimed to raise an additional £150m by 2015. Celina Ribeiro talked to director of fundraising Tanya Steele about how – and why – the charity is going about it.

Let there be donor love
Expert advice

Let there be donor love

Fundraising | 16 Jun 2011
Tags: Major donors | Communications

You’ve got their bank details, you’ve noted their preferred communication method, but where is the love? Chuck Longfield says record how much your supporters love your charity and reap lovely rewards.

Joe Saxton, driver of ideas, nfpSynergy
News

Three-quarters of public say a charity CEO is an admin cost 9

Fundraising | Tania Mason | 27 May 2011
Tags: Accountability and transparency | Charity Commission | Charity shops | Impact reporting | Remuneration | Communications | Costs

Research published yesterday by nfpSynergy demonstrates the extent to which the public’s perception of charities is divorced from the reality.

A third of charity communication chiefs feel role is not valued by their organisation
News

A third of charity communication chiefs feel role is not valued by their organisation 1

Governance | Vibeka Mair | 18 May 2011
Tags: Communications

More than a third of senior communications professionals in the charity sector feel the role of communications is not valued by their organisation because the chief executive does not understand the role it has to play, according to a new report by the Chartered Institute of Public Relations’ voluntary sector group, Fifth Estate and Amazon PR.

Genevieve Edwards, executive director of communications, fundraising and health improvement, Terrence Higgins Trust
News

Terrence Higgins Trust merges fundraising and comms to “strengthen voice” 5

Fundraising | Celina Ribeiro | 10 May 2011
Tags: Leadership and strategy | Communications | Stewardship

Terrence Higgins Trust has combined its fundraising and communications departments in an effort to strengthen its voice and boost its fundraising capacity.

WaterAid on YouTube
Analysis

Do you YouTube? - broadcasting for non-profits

Fundraising | Rebecca Jeffrey | 4 Apr 2011
Tags: Digital fundraising | Communications | Communications technology | Films

YouTube attracts more than 100 million views a day. The YouTube Non Profit Programme, now five years old, gives charities special privileges to help them rise above the noise and connect with donors. Rebecca Jeffrey details how charities can get broadcasting with the best of them.

Frontline: A world away from the internet
Blogs

Frontline: A world away from the internet

Fundraising | Beth Yorath | 10 Mar 2011
Tags: Volunteering | Communications technology | Communications | International

Volunteering in Romania, Beth Yorath has discovered that frontline staff bring many unexpected benefits to the charity they work for.

Maintaining runners' motivation to make the most of your event
Expert advice

Maintaining runners' motivation to make the most of your event 1

Fundraising | 9 Mar 2011
Tags: Events fundraising | Communications

The London Marathon and other running events regularly raise millions of pounds for charities. Six experts share their tips for keeping runners motivated in their training and their fundraising.

What, this little thing? Mobile phone fundraising gets serious
Analysis

What, this little thing? Mobile phone fundraising gets serious

Fundraising | Celina Ribeiro | 8 Mar 2011
Tags: Mobile technology | Communications technology | Communications | Individual giving

2011 is all about mobile. From the sepia-tinted screens of Nokia 3210s to the omnifunctionality of iPhones, the opportunities to engage supporters via these constant companions are significant. Celina Ribeiro looks at the market and the charities that are making inroads.

Big Lottery Fund hits back at newspaper's 'nonsense' claim
News

Big Lottery Fund hits back at newspaper's 'nonsense' claim

Fundraising | Tania Mason | 22 Feb 2011
Tags: Trusts and foundations | Grants & Grantmaking | Risk and crisis management | Communications

The Big Lottery Fund has refuted claims by the Sunday Telegraph that it spends £1 out of every £8 it receives, on running costs.

Impact Coalition logo
News

Impact Coalition 'under review' by Acevo 2

Governance | Tania Mason | 10 Feb 2011
Tags: Accountability and transparency | Communications | Umbrella bodies

Acevo is struggling to put the Impact Coalition on a sustainable financial footing and is planning to review its patronage of the project.

PR institute surveys charity comms leaders on strategic input
News

PR institute surveys charity comms leaders on strategic input

Fundraising | Tania Mason | 31 Jan 2011
Tags: Communications

Fifth Estate, the voluntary sector group of the Chartered Institute of Public Relations, is conducting a survey to assess the extent to which senior communications professionals are allowed to help set strategy within their charities.

Proposed limits on council newsletters gets short shrift from Commons committee
News

Proposed limits on council newsletters gets short shrift from Commons committee

Fundraising | 28 Jan 2011
Tags: Communications

The Commons communities and local government committee has condemned Eric Pickles’ proposal to limit council-funded publications, a plan that some have warned could reduce local charities’ opportunities to promote their events to the public.

Embedded video: Alexandra Burke in Haiti with Save the Children
News

Save the Children unveils 'most ambitious campaign ever'

Fundraising | Tania Mason | 25 Jan 2011
Tags: Communications | Campaigns

Save the Children has launched what it describes as its most ambitious campaign ever, in a bid to prevent eight million children dying each year from preventable causes. 

Individuals
Interviews

On message: Cancer Research UK's personalised email communications

Fundraising | Celina Ribeiro | 12 Nov 2010
Tags: Communications | Communications technology

Cancer Research UK wanted to provide the runners of its Race for Life event series with more personalised email communication. It ended up with more than a billion message combinations. Celina Ribeiro talks to senior online marketing manager, Linda Haywood about how the charity made it happen.

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