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New DEC rules make aid agencies accountable to themselves

New DEC rules make aid agencies accountable to themselves
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New DEC rules make aid agencies accountable to themselves 1

Fundraising | Celina Ribeiro | 23 Jul 2008

The Disasters Emergency Committee (DEC) will no longer release post-appeal evaluation reports as a result of an overhaul of its accountability procedures that has been classed as “opaque” and “retrograde” by critics.

A new accountability framework, introduced this year, will instead see the DEC’s 13 member aid agencies, whose chief executives sit alongside a few independents on the board of trustees, mark themselves against six set objectives and report annually to the board on which they sit.

The DEC will also cease commissioning independent evaluations of emergency appeals, although charities themselves remain free to do so.

In contrast to past practice, results from the member agencies will not be made public. The reports in which the agencies grade themselves against the criteria, according to the DEC, are private, progress documents.

The decision to abandon ad hoc reports came about after board members argued that annual, aggregate reports of aid agency activity are the most effective method of measuring effectiveness and delivering accountability.

However, even the aggregate reports will not be released for public consumption. In this year’s annual report, the DEC refers only to general trends and themes in the sector under the headings of the six key criteria. This is set to be the format in which the DEC reports its evaluation process findings in the future.

The new criteria, set out in the accountability framework developed in collaboration with accountants Ernst & Young, includes a commitment to using funds as advertised, being accountable to beneficiaries, achieving stated goals, learning from experience, running well-managed appeals and exhibiting commitment to humanitarian principles and behaviours.

Move slammed

The new policy has drawn strong criticism from others in the sector. Adam Rothwell, director of donor information website Intelligent Giving, slammed the move as a “big, retrograde step.”

“In 2006, it deleted critical comments from the summary of a report into the tsunami. That showed an abject lack of respect for the charity’s donors, and a terrible attitude towards transparency. Under the DEC’s new accountability framework, that culture of secrecy will be preserved,” he said.

Richard Marsh, director of the ImpACT Coalition, said that although many of the charities involved in the DEC are some of the most transparent and accountable charities in operation, the move by the DEC is “rather opaque”.

While acknowledging that the agencies themselves are likely to continue on with their high level of accountability reporting independent of the DEC, Marsh argued that “as the brand of the DEC becomes stronger in the public eye and ear, it too must shoulder that burden [of accountability].”

“Anything that waters down accountability is to be questioned,” he said.

Nothing to hide

The move to bury evaluation reports within annual reports is particularly curious given that, according to the annual report released last week, an average of more than 98 per cent of funds raised by the DEC for its member agencies since 2003 have gone to charitable activities on the ground.

Back in late 2006, following some criticism of DEC agencies’ response to the Southern African drought, DEC chief executive Brendan Gormley reported to the House of Commons that the organisation was looking to move away from post-appeal accountability reports “due to the increasing tendency for the media to report evaluations selectively and take criticisms out of context”.

However, former DEC evaluator John Cosgrave told the Financial Times that negative coverage of such evaluations by the media in the past had had only modest impact on subsequent fundraising efforts.

Intelligent Giving’s Rothwell argued that fear of negative media coverage was no excuse for abandoning transparent reports. “The DEC ought to improve its evaluation process,” he said. “It does not justify increased secrecy.”

Mike Walsh
Chair
DEC
23 Jul 2008

Your article concerning the DEC’s new accountability framework was extremely unfair and in many respects inaccurate. Although it noted the opinions of our critics, the DEC was not offered the opportunity to comment on the allegations made – in effect misleading your readers in fundamental ways about the new processes in place. Indeed, we are absolutely of the view that the DEC’s new framework will help improve standards and will result in more meaningful evaluations of our appeals. Instead of a retrospective snapshot of the Members’ individual performance which was often subjective and ill suited to driving improvement we have put in place a complete set of assurance tools and reporting frameworks with help from the NAO and leading accountants.

The aim of this initiative is to produce a consistent set of principles and results across agencies that can be measured and audited year on year. These include accountability to beneficiaries and, crucially, a pledge to learn lessons from our experience.

Far from being a ‘retrograde step’, placing the focus on both our member agencies and on the secretariat in delivering against these objectives is entirely justified. Our experience has shown that that the historical concentration on basic frameworks against which agencies were originally evaluated, such as the code of conduct of the International Red Cross, were often impractical and difficult to define. By testing member agencies against the criteria in the new framework, our board of trustees – including six independent members with extensive senior experience in the corporate world and the NHS- will provide a more thorough examination of the work the DEC carries out and ultimately help us to improve our operations on an ongoing basis.

As your article notes, the first report has now been presented to the Board of Trustees at the DEC’s AGM. Impressively, it showed a strong management response in terms of the use of appeal money, as well as positive results in achieving its intended objectives and in commitment to standards. We have also identified areas to make even greater progress, including looking at how far member agencies are accountable to beneficiaries for the programmes delivered and this will be a key focus for us in the coming years.

It is also important to remember that our approach is still evolving, and is driven by desire not to duplicate the excellent accountability work of our Member agencies. By September of this year our member agencies will have to flag up their progress in meeting a series of membership commitments, including an agreement to be evaluated, accountability to beneficiaries and agreement to change based on recommendations made. Our commitment is that this would lead to a programme of improvements for member agencies to implement that would simply not have arisen under the previous system. Central to this, if the members have failed to meet these conditions by 2011, is the fact that they could be asked to leave.

Above all, and as readers would not infer from your biased and one-sided piece, the DEC takes accountability extremely seriously – as indeed we should given the nature of our operations – and we feel this new framework will best protect the interests of our donors and those who ultimately benefit from the aid.

Finally, though Intelligent Giving appear to be critical of the DEC, that organisation’s own website gives the DEC an 84% score for being effective and accountable where 70% is considered strong.

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