Share

'Fundraisers are responsible' for low youth giving

Catherine Miles, fundraising director, Anthony Nolan Trust
News

'Fundraisers are responsible' for low youth giving6

Fundraising | Jonathan Last | 11 Oct 2012

Young people are donating less to charity because fundraisers are failing to engage with them, a fundraising director insisted yesterday.

Catherine Miles, of blood cancer charity the Anthony Nolan Trust, was speaking at the CFG members’ meeting in London, where she predicted three key trends in fundraising for the next three to five years.

The first of these was that the tendency for a large proportion of donations to come from a small percentage of donors is likely to continue. “It means that your fundraising team’s relationship with supporters is absolutely critical,” she said.

Young people 'will give if properly engaged'

This led her to bring up last month’s CAF and University of Bristol ‘generation gap’ research, which revealed statistics such as that people in their sixties contribute six times more to charities than those under 30.

“I actually don’t think the issue is with younger donors,” Miles said. “I think it’s actually with fundraisers.

“We as a fundraising sector haven’t adjusted coherently enough to what younger donors want, their different attitudes, how they actually engage with charity, and particularly how they engage with social media.

“I think young people will still give, it’s a question of how your charity engages with them.”

The other two presentations at yesterday’s meeting – by Anne-Marie Huby, founder of JustGiving and Vicky Browning, director of Charity Comms – both extolled the virtues of implementing social media as at the core of a charity’s fundraising strategy.

Charities 'must adjust to donor needs'

This tied into Miles' second key future trend, which was that what modern donors want has changed – and charities need to make sure they change with it.

Specifically, many donors today have “microscopically short attention spans” and are cause-driven, rather than displaying loyalty to any particular organisation. They want to engage with the charities directly, and so must be reached on the platforms that they use.

“Things like Facebook and Twitter define this generation – and were created by this generation,” Miles said.

Finally, Miles insisted that charities that can deliver holistic ‘supporter journeys’ will substantially grow income.

So to pigeon hole a donor by the first contact they make, for example by classifying someone who runs a marathon solely as a marathon-runner, could mean missing out on opportunities for them to help in other ways, cutting their supporter journey short, she said.

“Most supporters can and want to support and charity in a range of ways,” she added.

Catherine Miles
Fundraising Director
Anthony Nolan
13 Oct 2012

Hi Daniel, Lileth and Barb. Thanks for your comments. I totally agree that the current generation of 18-30 year olds are facing incredibly tough economic conditions, which are disproportionately impacting on them. This is obviously affects their ability to engage with charities on a financial level. However, our experience at Anthony Nolan is that this absolutely doesn't mean that they're not interested in issues or want to have an impact on causes they care about. We have a student arm, Marrow, which has volunteer groups in 39 Universities. Over the past year they've recruited over 9,000 young people to the bone marrow register (c25% of the yearly total), raised awareness, and raised £90k. I think what's important for charities to do is offer a range of ways, both financial and non-financial, for young people to get involved; and do this in ways that work for them, particularly via social media. It may well be that young people can't afford to give large sums or give at all initially, but they can be incredibly powerful advocates (particularly via social media and their peer networks), volunteers or campaigners. At the end of the day, our jobs as Fundraisers are to make it possible for people to make a difference to issues they care about and I think we can be better at helping young people to do that. I've written a bit more about this on my blog if it's of interest. http://bit.ly/zIVmQV

Barb
16 Oct 2012
Response to [Catherine Miles]

Catherine, I hear what you're saying but I still have doubts.
For starters, I disagree to include campaigning and involvement in fundraising. This point of view has led to strongly contested by many a theory by which all communications have principally fundraising meaning - and I agree it should never be the case.
Secondly, I agree with the point of the cultural shift - nobody can make people do something they may find slightly out of order (as many people of all ages find fundraising in general, to grief of many of those on the front of the service delivery). And it's fair if people are reluctant - the meaning of 'voluntary' extends in all directions.
However, I agree that fundraisers are respobsible, and should be encouraged, to raise resources in all forms, shapes and sizes. It will work as long as the targeted population will believe they are changing the world and not being trained to give. People of all ages do feel strong resistance to give to charities who otherwise don't give a damn whether donors even understand what are giving for (usual view of 'the moral majority', ask non-sector friends or read the press). For this reason they don't give because nobody likes the feeling they are being 'bled by manipulation'. Young people, raised in mostly false athmosphere that they live in actual participatory democracy and their voice count, have all rights to expect they will be respected and consulted on every step - it's not happening as we know. So say what you want against today fundraisers but benefits will be reaped when these young people will find themselves in the world around entering middle age anyway - and in few years time we will have the same conversation...
Naturally, I don't mind being proven wrong!

Geoff Baker
Executive Director
Aid-4-Africa
12 Oct 2012

These views 0f Ms Miles make no sense - young people will always engage with other young people! Firstly Ms Miles needs to change her own attitudes, comments like "turn the screw" are from the age of dinosaurs. Actively involving young people in charitable fund raising will see major increases in income. Sadly the mumsey comments of Ms Miles leave me with a feeling that I'm very glad she is not responsible for my fundraising outreaches. Cynicism should have no place in the fund raising world - no matter your age or social class.

Daniel
11 Oct 2012

Interesting take; and while I agree to an extent that fundraisers must adapt to appeal to younger generations, I think there is also an aspect of society now paying the price for a cultural shift in how charity has been presented to children over the last 10 to 20 years?

As a child growing up in the 80s I learnt from charities that small value and infrequent was acceptable. Whether it was a red nose, paying for non-uniform day, or twisting the arms of relatives to shell out on a sponsor forms, it was all acceptable and always rewarded (usually with a sticker, a certificate, or for the really adventurous a T-Shirt).

While that is a great mechanic to engage children in the important work of charities, I can't help wonder whether it also introduced bad charity habits now following this generation into adulthood?

Not once do I remember discussions around regular giving or support of charities in a deeper way, even as I got older and left school to spend 3 weeks in Kenya on a charity expedition - not the faintest talk of setting up a Direct Debit or doing more to help once I got back.

Let's not keep dumbing it down and going for the fast buck - children are smarter than we think and instinctly get and understand giving to charity.

Perhaps if schools, charities and parents worked together now to introduce better, more sophisticated models of engagement with younger generations, we might be able to reverse this worrying trend in future.

Barb
11 Oct 2012

I don't know, it may just me but Ms Miles sounds just cynical. What she says sounds as: turn the screw and eventually they'll haemmorage more.
Young poeple aren't great givers simply because they don't have great income, simples. If you are in some not-so-great job, or any job for that matter, and have a young family (if you can afford), and you dare to dream about owning your own morgage (attached to some sort of building they call 'homes' these days) - you are plainly an excellnt canndidate for a charity beneficiary, not a donor.
Baby Boomers' generation will never happen again, turn the screw as much as you want, you won't squeeze anything from the young generation.

Lileth
11 Oct 2012

She has raised some great points. How, specifically, is her charity going about engaging with young people and successfully raising funds from them? If someone has finally cracked this it would be great to know how.

Comments

[Cancel] | Reply to:

Close »

Community Standards

The civilsociety.co.uk community and comments board is intended as a platform for informed and civilised debate.

We hope to encourage a broad range of views, however, there are standards that we expect commentators to uphold. We reserve the right to delete or amend any comments that do not adhere to these standards.

We welcome:

  • Robust but respectful debate
  • Strongly held opinions
  • Intelligent relevant discussion
  • The sharing of relevant experiences
  • New participants

We will not publish:

  • Rude, threatening, offensive, obscene or abusive language, or links to such material
  • Links to commercial organisations or spam postings. The comments board is not an advertising platform
  • The posting of contact details for yourself or others
  • Comments intended for malicious purpose or mindless abuse
  • Comments purporting to be from another person or organisation under false pretences
  • Gratuitous criticism, commentary or self-promotion
  • Any material which breaches copyright or privacy laws, or could be considered libellous
  • The use of the comments board for the pursuit or extension of personal disputes

Be aware:

  • Views expressed on the comments board are left at users’ discretion and are in no way views held or supported by Civil Society Media
  • Comments left by others may not be accurate, do not rely on them as fact
  • You may be misunderstood - sarcasm and humour can easily be taken out of context, try to be clear

Please:

  • Enjoy the opportunity to express your opinion and respect the right of others to express theirs
  • Confine your remarks to issues rather than personalities

Together we can keep our community a polite, respectful and intelligent platform for discussion.

Free eNews

Specialist Work Programme providers should get more funding for new services, say MPs

21 May 2013

The Department for Work and Pensions should use some of the money it has saved on outcome payments in...

Commission reissues business rate relief warning

21 May 2013

The Charity Commission has reissued an alert for charities about the risks of entering tenancy agreements...

Government to provide support to charities bidding for rehabilitation contracts

21 May 2013

The Cabinet Office and the Ministry of Justice plan to develop a tool which will help charities and social...

Welsh representative to join Charity Commission board

22 May 2013

A Welsh representative has been appointed to join the six new Charity Commission board members announced...

Commission moots indicating FRSB membership on charity register

22 May 2013

Charities’ membership or non-membership of the Fundraising Standards Board could be included on the...

Birkbeck University to end voluntary and community studies course

22 May 2013

Birkbeck University of London has come under fire over plans to close its Masters course in Voluntary...

Age UK and London Zoo on shortlist for £2m Google charity competition

22 May 2013

Google has shortlisted ten UK charities which stand the chance of winning £500,000 as part of its Global...

Your picks of the week

20 May 2013

Your CivilSociety rounds-up the most read stories from the previous week.

Sector needs a 'data manifesto', says leadership review

17 May 2013

The voluntary sector should create a “data manifesto” that identifies who holds data about the sector...

Join the discussion

Twitter button

@CSFundraising