When ignorance is far from bliss
20 May 2013
A shifting political atmosphere is putting power in the hands of the inexperienced, warns Robert Ashton.
Sorry for interrupting, but there is something we need to tell you...
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To me, it's not. But clearly I am a data geek of sorts.
I'm not a number cruncher, data analyst type, but I love gleaning insights from meaningful data and helping charities on the back of it.
But after several years of doing this, I think the penny had dropped for me.
Most people find data incredibly dull, and somewhat frightening.
I presented recently at a conference in Ottawa, Canada. My session was entitled, 'Using donor insights to drive growth in your direct marketing programme'.
The session description said that I was going to talk about the different types of data available to drive your program forward, blah blah blah...
Just 18 people showed up.
That included the session host, the session volunteer and two people from one of our competitors checking us out.
Of course the session focusing on online and raising more money from your website was packed to the rafters, not a seat left. The mere mention of the world online at conferences sends delegates into a super-excited state, much like a teenage boy who's just landed a date with the girl of his dreams. Seriously.
So what Jonathon?
I'm not critical of fundraiser's desire to absorb as much as they can about the digital world, truly I am not. BUT the lack of interest in finding ways to better understand what's happening in your database and how to make inroads with informed decision making is an issue in our sector.
This is not an isolated comment about conference choices.
This is a comment made from encountering this over a number of years meeting with hundreds, literally hundreds, of fundraisers all over the world.
Either people couldn't give a damn about understanding data or (quite possibly) it just freaks them out!
So I have two options: either just get over it and keep doing what I'm doing. Or, the more logical and sensible thing to do, help people understand it better and allay their fears.
Of course I'll go with the latter option.
And the first step to doing that is for me to sell it better. Make it sound less daunting, more exciting, and more likely to help them do what they're paid to do, raise shed loads of money.
There you go, that's my challenge to myself on this Wednesday evening.
I'll keep loving data and make sure others around me do as well.
Jonathon Grapsas
27 May 2009
Well said Danielle, spot on. So the key is to make it 'sexy' to get people's attention, but then to provide useful and meaningful insights that people 'get'.
Danielle Atkinson
22 May 2009
I know what you mean... Sometimes I feel like a broken record when I keep banging on (or that's how I feel), about the importance of data (and understanding who our supporter's are).
Without data there is no direct marketing. It's not a difficult concept, but not a sexy one - that's the difficulty! Mention supporter journeys or stewardship and they would be beating the door down to get in....
Mike Naidu
21 May 2009
Hi Jonathan,
Unfortunately we have the same issue here in the UK. In many charities the database team is likely to be sat away from the fundraisers and not engaged early enough in the process of fundraising. On a practical note, why don't you call your sessions "get more money fast while spending less" and then lock the doors when the room is full?
Mike
Jonathon Grapsas
21 May 2009
Hi Mike
Yep, I remember things being fairly similar in that regards in my time in the UK. Interesting/disappointing/worrying to hear things are still the same.. Good suggestion! But seriously, I've started re-working session titles, I have one coming up called "Donor Insights - a dull name for getting the real lowdown on what your donors want, think, believe and will respond to".. Not perfect, but let's see how it goes!
Cheers
Jonathon
20 May 2013
A shifting political atmosphere is putting power in the hands of the inexperienced, warns Robert Ashton.
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20 May 2013
A shifting political atmosphere is putting power in the hands of the inexperienced, warns Robert Ashton.
9 May 2013
Ian Allsop muses on the unattractive political career prospects of a charities minister.
9 May 2013
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Laurie Pringle
2 Jun 2009
Data is as important to online cultivation and fundraising as it is to DM. It may not be that people aren't interested in data, but that they've seen similar "headlines" before.
How is your session different than the hundreds of other sessions that have been offered in the past? People have attended DM related seminars for ages now.
It's not new to them - or at least they don't think it's new. Perhaps you might partner with an organization whose results are significantly higher as a result of your work and have them co-present?
The fundraising world has grown skeptical about DM promises... they tend to think "yeah, yeah, that's what the last consultant said". So prove it for them... have a panel of clients who can reinforce your message and be your "proof".
Show these folks that they don't really know what you know and make sure that you assign a real dollar value to learning from you. Just my .02 cents.
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