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Charity shops have lost the plot

Charity shops have lost the plot
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Charity shops have lost the plot 13

Fundraising | Vibeka Mair | 4 Feb 2009

I always thought charity shops were meant to be value for money. Recently, however, I've been shocked with the prices at local stores. At one charity retailer, who will go unnamed, the lowest price for an item of clothing has been around £6 for ages, and books go for £3 - £4.

It's great that charity shops have become more savvy to the true price of Gucci, Prada etc. and charge appropriately. But when a normal t-shirt is the same price or higher than i can get new in Primark ,or even Marks & Sparks, it's ridiculous.

Now Sue Ryder Care has launched a value store - a place that will sell clothes priced from £1 to £3. Shouldn't charity shops be selling second-hand clothes at these prices anyway?

There is a market for unique and quality second-hand, vintage clothing which sell at prices you'd pay for a new garment. But if a charity shops wishes to take this route, it needs to get the expertise of people who understand this market and can price accordingly. Not just raise the price of anything that looks a bit funky and stick it in the "vintage section".

In a flurry to cater for and exploit fashionistas on the look-out for that 'next big find', charity shops have forgotten their core market and second kind of beneficiary - people who struggle financially and rely on their local charity shop for a nice cheap top, or some discount films.

This type of shopper will grow in number as the UK fights the recession, but you'll probably find them down the local Tesco or pound shop now, instead of a highly-inflated charity shop.

M O'Sullivan
none
none
15 Mar 2011

When I give to a charity shop I forgo the personal gain I might have had from the items in question, and make a gesture towards a world which is not driven exclusively by greed and profit. I expect the charity to reciprocate and not pursue its charitable objectives relentlessly. I do not expect it to exploit or bully its workers or volunteers, nor to buy stuff produced by child labour, nor to pollute the planet when it can get away with it - nor to squeeze the last ounce of surplus out of those who buy from its shops.

Reuben Turner
creative director
the good agency
5 Nov 2010

I've always thought diversification was the answer. The bigger and smarter chains have set up sub-brands catering for different kinds of shoppers – bargain hunters, books & music collectors, retro-fashion lovers etc. That way everyone is served and at an appropriate price.

Oliver Jones
17 Aug 2009

I work in a charity shop too and am quite outraged by charity shops losing the plot - not all shops are like that full stop. Take example of our shop-we have usually got the right people for the right department in our shop - and even if they are new we have a price guide for them and we go to the extreme and check the condition and going along with what prices are selling locally, nationally and still a good bargain but not a cheap bargain. These charity shops are out there to raise the best they can for each individual item that is donated - whether it's suitable for the shop or to be transferred to rags to which will still bring in money for the shop.

Before you people say any of this kind of stuff again, just try working in a charity shop - you'll be amazed on what really goes on behind the scenes. Whilst you read this message, please bring your good stuff to the shops, not babies nappies, ladies bra's, children's helmets, knives... if you're not sure - contact your local charity shop to see what they take.

Many thanks,
Oliver

Esther
9 Feb 2009

I'm a manager of a charity shop in West London & I agree that in some charity shops the prices are a little high for basic items from average shops. Im lucky to get a range of donations from Primark to Mulberry and i feel i price them on a number of factors: condition, fashionability/colour and price when new.

So a primark top would be between £2.00-£4.00 and a basic Mulberry bag, average cond £40-80. People who donate expensive items do not expect them to be sold for £5.

I feel i price fairly and we are a very busy shop! It helps that i love clothes, fashion, shopping and have a great team of volunteers, some of whom specialize in certain areas! oh, and i love working there!

Sue
7 Feb 2009

Charity shops have to charge inflated prices to pay for too many head offices staffed by too many prima donnas and their perks.

 

SP
5 Feb 2009

I thought charity shops had a duty of care to get the most value from the donations given to them. There is no difference (in my mind) between the cash donations received by a charity and the second-hand items donated to charity shops. Donors expect charities to get the most money from the donation they are giving to the cause that they support. I don't see why charity shops are seen to be a service to the 'less fortunate' by almost giving stuff away!

I agree with Penelope whole-heartedly.

 

Vibeka Mair
5 Feb 2009

Thanks for the comments. I appreciate that a charity shop's primary aim is to generate income for their cause.

But it's a nice, and perhaps unintended consequence that charity shops in my area have historically served those who are less affluent.

It's upsetting to see that now they have been priced out, and replaced by trendy, young vintage hunters. Just today, I baulked at paying £20 in a charity shop for a very simple and non-designer bag.

Charity shops also need to be careful as people tighten their purses. I've heard mixed reports from the press - some charity retailers say people are flocking in search of a bargain, others say they are struggling with donations and sales.

 It'll be interesting to see the true picture in Charity Finance's annual shop survey compiled by my colleague Gareth in the autumn  http://www.charityfinance.co.uk/home/category.php?cat=36&pg=18

Last year, it found charity shops were in strong position as the country headed towards a recession. I don't know if that'll be the case this year.

Vibeka Mair
5 Feb 2009

Thanks for the comments. I appreciate that a charity shop's primary aim is to generate income for their cause.

But it's a nice, and perhaps unintended consequence that charity shops in my area have historically served those who are less affluent.

It's upsetting to see that now they have been priced out, and replaced by trendy, young vintage hunters.

Just today, I baulked at paying £20 in a charity shop for a very simple and non-designer bag. Charity shops also need to be careful as people tighten their purses.

I've heard mixed reports from the press - some charity retailers say people are flocking in search of a bargain, others say they are struggling with donations and sales.

It'll be interesting to see the true picture in Charity Finance's annual shop survey compiled by my colleague Gareth in the autumn http://www.charityfinance.co.uk/home/category.php?cat=36&pg=18

Last year, it found charity shops were in strong position as the country headed towards a recession. I don't know if that'll be the case this year.

Benita McMahon
4 Feb 2009

Charity shops operate just like any shop. They charge what the market will bear - and that's their right. Their primary responsibliity is to generate income for their charity and as second-hand shopping becomes ever-more trendy and socially acceptable, charities should benefit.

I have to agree, though, that it doesn't always sit that well with the bargain hunter. The British Red Cross store off the King's Road in West London regularly has 'designer afternoons' where they bring out all the designer stuff they've been hoarding and - probably - make a mint. However, I don't think anyone goes in to a charity shop really thinking that they are donating to charity. At best they think they're happy with their ethical/green decision and bargain-scavenging.

By the way, I still know a place that sells second hand Manolo Blahniks for £7 - and I'm not telling anyone.

Benita McMahon
4 Feb 2009

Charity shops operate just like any shop. They charge what the market will bear - and that's their right. Their primary responsibliity is to generate income for their charity and as second-hand shopping becomes ever-more trendy and socially acceptable, charities should benefit.

I have to agree, though, that it doesn't always sit that well with the bargain hunter. The British Red Cross store off the King's Road in West London regularly has 'designer afternoons' where they bring out all the designer stuff they've been hoarding and - probably - make a mint.

However, I don't think anyone goes in to a charity shop really thinking that they are donating to charity. At best they think they're happy with their ethical/green decision and bargain-scavenging.

By the way, I still know a place that sells second hand Manolo Blahniks for £7 - and I'm not telling anyon

Frazer Orr
4 Feb 2009

Prices go up as supply goes down. See here: http://www.guardian.co.uk/money/2009/jan/31/charitable-giving-consumer-affairs

 

Dennis Kitchens
4 Feb 2009

It's a fine line sometimes. I often think that some shops undercharge for some stuff. The key thing isn't all about price but that the socially aware shopper likes the warm glow from shopping in a charity shop.

Penelope Blackwell
4 Feb 2009

The suggestion that people who struggle financially and shop in charity shops are in some ways a "secondary beneficiary" of a charity misses the point . Unless the charity's aims are the relief of poverty, then the only possible beneficiaries are those identifed by the underlying cause - people with cancer, sick kids, animals, etc..

Even for charities aiming to help with poverty, this should be done through the strategic aims of the charity and not by discounting stock in their shops, which merely passes on the benefit to everyone. Charity shops operate, as Benita has said, in the market place.

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