Carrot and stick
21 May 2012
Community isn't led by government, so why wait for it to tell you what to do, protests Robert Ashton....
Some causes are more, shall we say, engaging than others. David Philpott considers how to counter the 'heart-string effect' to recognise the efforts of fundraisers working on less emotive plights.
"Any ideas on where I can get hold of forty million quid?" asked the man to my right - rather nonchalantly I thought - as we both tucked into the main course.
"I usually charge for that kind of information," said I, not looking up from my plate, "but since you ask, no."
As I sipped Chapel Down English wine, I also drank in the ambience of the ancient shrine that was just across the courtyard from where we were dining.
He was of course not surprised. It was the answer he would have got at least a hundred times before, in his quest to secure philanthropic donations for the restoration of Canterbury Cathedral. It had not helped, I am sure, that almost contemporaneously with the launch of his appeal, a massive fundraising initiative to build the new Marlowe Theatre just around the corner had been thrust upon the good people of the city. One could be forgiven for wondering if he thought that the £4.2m the Marlowe had raised, had been sucked up from right under his nose.
But Andrew Edwards, the recently-appointed chief executive of the Canterbury Gift, is a far more gracious man than that and his past experience at the National Churches Trust means that he is better placed than perhaps anyone else to save the birthplace of Christianity on this sceptred isle.
As I drove home along the winding A28 in the bubble that is my Fiat 500, cocooned from the world and possibly touched by the mystic glories of Canterbury – you know, St Augustine, Thomas A Becket, the smell of incense and all that – I spoke out loud to the angels (or was it the dashboard?), "Verily, verily, I say unto you David, there is no way on God’s green earth that you would be able to raise even a tenner for either a cathedral or a theatre." And I was of course right.
Give me a hospice, an international crisis or development project or an air ambulance, throw in a modest marketing budget and a couple of good ex-journalists and I’ll make you a million pounds without breaking a sweat. Ask me to get people to part with their hard-earned cash for a historic building, a theatre or - god forbid – an art gallery and I would probably suggest that you would have more chance of success if you put your fundraising budget on the 3.30 at Chester Races.
I am genuinely in awe of those who have the skill-set to navigate the tortuous corridors of Arts Council funding. Even more so of those who know how to wine and dine venture capitalists, asset managers and so-call ‘high net worth individuals’ – whatever that might mean. I am a lazy fundraiser. I go only for the low-hanging fruit - appealing straight over the heads of politicians and grantmaking trusts and local authority commissioners, so that people dig deep and support causes that they can emotionally connect to.
It was Jeremy Clarkson in one of his rants who once said that a society should not measure everything according to a scale which determines how many baby incubators the costs of a statue or piece of art could have bought. It is not often that I agree with a man who once had a fighter jet parked on the lawn outside his Oxfordshire home, but on this point he is right. Likewise, we should not measure the worth of a charitable endeavour by virtue alone of the amounts of money that the public are prepared to give to it.
Witness the recent launch of NETS UK – the Newborn and Paediatric Emergency Transport Service. The charity has secured the patronage of Dame Judi Dench no less and will doubtless raise millions of pounds in the years to come - even though industry insiders do not believe that there is a proven need for such a service.
Call me a cynic – please do, I like it - but if I really wanted to run a successful fundraising campaign, I might have to launch an air ambulance service for injured and abandoned donkeys – better still if we could find a way of working the word 'leukaemia' into the charity’s title.
Forgive the flippancy, but my point is a serious one. It is not their fault that the public want to - and in some cases need to - give to causes that touch their hearts; the so-called psychological transaction. There is little that we in this sector can do about that. But perhaps what we should be doing is recognising more in our awards ceremonies, those who mine at the coalface of heritage fundraising and big-up in our New Year’s honours list, the unsung heroes who secure arts funding.
Having said that – I’d kill for a Nobel Peace Prize.
Ed
27 Sep 2011
It is always claimed that people making larger gifts need more of an ‘intellectual' ask - but where is the evidence for this?
£20 or £200,000 - all donors want their donation to have an impact, but equating this desire with 'intellectualism' over 'emotion' is a fallacy and any fundraiser making such assumptions is doomed to failure.
As for cathedrals, museums and buildings, what their case for support lacks in emotional need, is more than made up for in emotional connection with the solution – tangible bricks ‘n’ mortar, with a big dollop of self-validation!
Arts and heritage fundraisers - beware of what you wish for; the grass is always greener!
Adrian Beney
Partner
More Partnership
2 Oct 2011
Response to [Ed]
The evidence is in Beth Breeze's report. More £1 million + gifts to Higher Education than all other single charity groups combined.
Ed
3 Oct 2011
Response to [Adrian Beney]
That's not evidence of a causal relationship between intellectual asks and big gifts, but simply evidence that higher education charities are good at Major Donor fundraising.
Major Donors may simply be inclined to donate to an institution which they benefitted from personally.
Maybe it's an opportunity to show-off to peers that they are rich and generous.
Bestowing superior qualities on rich people is sycophantic nonsense – they are just like you and I, only richer.
Ceris Morris
Head of Fundraising & Partnerships
Museums Sheffield
27 Sep 2011
The corridors of Arts Council England and Heritage Lottery funding are indeed tortuous and one has to be a decoder of the highest calibre to work out what it is that they want and then translate it back into their language. Once the code is cracked however, the rewards can be high. I look forward to my MBE :)
Liz Orme
Development Officer
NCMME
27 Sep 2011
The last line of this made me smile; I do quite literally mine at the coalface of heritage fundraising, as the Development Officer (a.k.a. fundraiser) for the National Coal Mining Museum for England in West Yorkshire! ;-)
Adrian Beney
Partner
More Partnership
27 Sep 2011
David gets half way to telling this tale here, but he's missed its moral. For cathedrals, heritage buildings, museums and universities it is harder to write the Case for Support. There is no question about this, since they can not usually pull the emotional heart-strings in the way that saving babies, donkeys etc can.
But when these organisations get it right, and particularly in the university sector they are getting it right in a very big way now, the money comes rolling in. The University of Kent's very own Beth Breeze found in her latest "million pound donor" report that universities had raised more such gifts than the whole of the rest of the charity sector combined (excepting gifts to establish grant making trusts.)
So why is this? Maybe because cathedrals, universities, art galleries, museums and theatres represent permanence and longevity, and solutions rather than problems. I think that's part of it. But I also think there's something deeper. Here it is:
Think about this: If you are asked to give, how do you make the decision? Your head and your heart play a part, in varying proportions for different people. But if it's £2 that's being asked for, and the cause seems good, then there's probably not a great deal of intellectual input needed into making the decision.
But what if the amount was bigger? Here I think the balance of emotional and intellectual changes. To give away £20 might still be an emotionally led decision. But if it's £200, or £2,000? Your analytical brain begins to get seriously engaged with the question of the good that your money will do when translated into action, and the balance of that against the cost to you. This is not the argument about %age spent on admin; this is much more to do with the effectiveness of the charity. Is it any good at what it does? What will be the lasting impact of the organisation and what it represents?
So the "head" is getting involved as well as the heart. And where an organisation has been forced to think about how it connects with the heads of its supporters as well as their hearts because of the less emotional nature of the Case for Support, then the big gifts flow.
Maybe the moral of this Canterbury Tale is that all organisations need to think really critically about the intellectual case for giving to their organisations. When, and only when, that's sorted, it's time to put the emotion in. But the emotion has to stand up to cold hard scrutiny.
Would it be worth, in the cold light of day, giving a large gift to David's fictitious air ambulance service for injured and abandoned donkeys with leukaemia? I don't think so.
On the other hand, the Cathedral presents an emotional and intellectual proposition to give to the preservation of a building which brings joy and wonder to the hearts of hundreds of thousands of visitors each year, which incarnates the history of our country, which represents the best of mediaeval architecture and stonemasonry, which stood for over 900 years, which contains extraordinary early stained glass, and which continues a musical tradition that celebrates on a daily basis a choral tradition dating back almost as long as the building itself.
Add to this that if you are a Christian you are likely to believe that it has an important role in proclaiming the Christian tradition of our country and in continuing to tell of the inclusive and liberating nature of the claims of the God in whose honour it is built, and you have a Case for Support which is pretty comprehensive.
It appeals to the heart, the head, and maybe together, the soul. It is this comprehensive approach which marks out the successful large gift fundraising campaign, since it attempts to engage with the whole of the donor, not just their emotions.
Air ambulances for donkeys with leukaemia? You can keep them.
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Marian Nicholson
Director
Herpes Viruses Association
30 Sep 2011
Babies, donkeys, cathedrals, masterpieces - you can ask the public to help you with any of these. The really difficult fundraising is for charities offering help and advice to people with incontinence or genital herpes. Only people who have been helped by us will donate - and they will not participate in or undertake any fundraising activity as then people will know their secret. (You may think this is paranoia, but this is how people think.)
I have challenged fundraisers to come up with ideas, but they agree that 'charitable trusts and your beneficiaries' own pockets' is the only source for us.
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