Charity Commission to make more services online only

Finance | Kirsty Weakley | 7 Mar 2011

The Charity Commission is set to move more of its information and services online after a consultation found that there will be no impact on the majority of its users.

The Commission already offers a number of services online and last year more than 80 per cent of annual return or update submissions were completed electronically.

The research also revealed that 84 per cent of charities who already use the online service prefer it to the paper one.

Sam Younger, chief executive of the Charity Commission said: “By providing more services online the Commission can respond more efficiently and quickly to requests, and make better use of our limited resources.”

The Equality Impact Assessment has identified groups where the change of practice may be challenging and sought to mitigate these.

This includes people with a disability impairing their ability to access online services and older customers and those who lack IT skills.

The commission hopes to mitigate the impact to these users by making all services Double A compliant under the W3C web accessibility guidelines and by signposting sources of support and advice.

Directory: Charity Commission
Who's Who: Sam Younger

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