Tips of the Berg

Finance | 1 Nov 2005

The Charity Commission has done much to instil a service culture which is sensitive to the needs of customers and more alive to expressions of dissatisfaction than was the case a few years ago, according to the annual report of the Independents Complaints Reviewer (ICR) Jodi Berg.

The ICR received 32 complaints in 2004-2005, down from 39 in the previous period of 15 months. The ICR conducted 18 reviews, incorporating between them 110 individual allegations of maladministration. The majority of complaints were not upheld.

The ICR was satisfied that in most cases the Commission's internal complaints procedure had been implemented appropriately and that, in general, it was rigorous and effective. In several cases, although the ICR found that there had been maladministration in the Commission's earlier case handling, but steps had been taken to provide redress to complainants.

Directory: Charity Commission

Comments

[Cancel] | Reply to:

Name *

Email *

Organisation

Job Title

Comments *

Verification *

* Please read our Community Standards

Close »

Community Standards

The civilsociety.co.uk community and comments board is intended as a platform for informed and civilised debate.

We hope to encourage a broad range of views, however, there are standards that we expect commentators to uphold. We reserve the right to delete or amend any comments that do not adhere to these standards.

We welcome:

Robust but respectful debate
Strongly held opinions
Intelligent relevant discussion
The sharing of relevant experiences
New participants

We will not publish:

Rude, threatening, offensive, obscene or abusive language, or links to such material
Links to commercial organisations or spam postings. The comments board is not an advertising platform
The posting of contact details for yourself or others
Comments intended for malicious purpose or mindless abuse
Comments purporting to be from another person or organisation under false pretences
Gratuitous criticism, commentary or self-promotion
Any material which breaches copyright or privacy laws, or could be considered libellous
The use of the comments board for the pursuit or extension of personal disputes

Be aware:

Views expressed on the comments board are left at users’ discretion and are in no way views held or supported by Civil Society Media
Comments left by others may not be accurate, do not rely on them as fact
You may be misunderstood - sarcasm and humour can easily be taken out of context, try to be clear

Please:

Enjoy the opportunity to express your opinion and respect the right of others to express theirs
Confine your remarks to issues rather than personalities

Together we can keep our community a polite, respectful and intelligent platform for discussion.