Share

Hitting the right notes

Eva Peron, former first lady of Argentina, copyright HerFariasP
Blogs

Hitting the right notes

Finance | Ian Allsop | 7 Mar 2012

Ian Allsop gets advice on management theory from Andrew Lloyd Webber, Tim Rice and Paul McCartney.

I was watching – for research purposes – the film Evita last week. Although I had never seen it before I felt I had, as my parents were huge fans of the stage musical and constantly played the LP during my childhood. As such I subconsciously knew off-by-heart a lot of Tim Rice’s fizzing wordplay, and Andrew Lloyd Webber’s score was as familiar as if he had simply recycled the tunes of existing composers. But one song - in particular - stood out.

It was And the Money Kept Rolling In (and Out), which is about the charitable foundation established by Eva Peron (pictured) to help the poor of Argentina. There are very few examples of charity being mentioned in the lyrics of popular culture.

The only other I can think of (though I would welcome further examples from my loyal reader) being Paul McCartney in Band on the Run. Here the incredibly wealthy former Beatle pledges, if “I ever get out of here” to “give it all away, to a registered charity”, something that Heather Mills may or may not have made a mental note of when she first heard it.

Conundrum

There are lines in Rice’s song that say: “When the money keeps rolling in, you don’t keep books. You can tell you’ve done well by the happy grateful looks, accountants only slow things down, figures get in the way”. It does illustrate that even in post-war Peronist Argentina they were grappling with the conundrum of how to measure outcomes, apply funding mechanisms and quantify the success of charitable endeavour.

And it doesn’t get any easier. Recent articles on civilsociety.co.uk highlight two new-fangled concepts on this theme.

The first is ‘payment by results’. On the surface this seems to be a logical method of financing public service delivery through incentivisation. Meet your targets to receive the cash. Sing for your supper, and sing well.

But even a few seconds of thinking this through suggests all sorts of possible flaws.

For a start, it relies on the targets set being realistic, assuming that they are even tangibly measurable in the first place. It could increase the problem of organisations drifting away from their mission in a bid to dig at the end of a rainbow that might not be in the same direction as the original storm. And it could hamper the riskier solutions that charities are often at the forefront of trialling, especially smaller organisations.

Is the short-term, impatient, instability of the football-manager culture really the way to address complex social needs? Or, to put it another way, would members of the government, so keen to impose such a framework, be happy to be judged and rewarded by the same criteria?

The other relatively new management concept discussed in the preceding pages is the ‘balanced scorecard’, which always conjures up for me an image of a cricket team’s completed innings where every batsman reaches double figures. But what is it in reality?

Wikipedia describes it thus: “A strategic performance-management tool – a semi-standard structured report, supported by proven design methods and automation tools, that can be used by managers to keep track of the execution of activities by the staff within their control and to monitor the consequences arising from these actions.” Which clears that up nicely. Though, being Wikipedia, it could equally mean that it is actually a 1539 Spanish furniture-assessment scheme.

Like a lot of these exciting new management tools, it has roots in Scandinavia. I suppose Abba were a perfectly-balanced group in terms of gender symmetry. And their own song about money was the first to explore, if subtly, the problem of maximising gift aid from higherrate taxpayers.

But underneath the jargon the key message for charities is to take the bits of such tools that can help your own organisation compete and be more effective, without being tied down to a point where you spend so much time measuring what you’re trying to do that you don’t do as much of it.

Charities do need to be able to assess how they operate and improve performance, not because it is important to keep up with the latest fad of the management-consultancy industry but as an end in itself. Especially if funding is going to be driven more by achieving results, or at least someone’s interpretation of them.

I could say more, but I am slightly concerned that people might already have stopped reading. Which would mean that I wouldn’t get paid, due to failing to meet one of my own hard-to-define targets in writing this column. 

 

Comments

[Cancel] | Reply to:

Close »

Community Standards

The civilsociety.co.uk community and comments board is intended as a platform for informed and civilised debate.

We hope to encourage a broad range of views, however, there are standards that we expect commentators to uphold. We reserve the right to delete or amend any comments that do not adhere to these standards.

We welcome:

  • Robust but respectful debate
  • Strongly held opinions
  • Intelligent relevant discussion
  • The sharing of relevant experiences
  • New participants

We will not publish:

  • Rude, threatening, offensive, obscene or abusive language, or links to such material
  • Links to commercial organisations or spam postings. The comments board is not an advertising platform
  • The posting of contact details for yourself or others
  • Comments intended for malicious purpose or mindless abuse
  • Comments purporting to be from another person or organisation under false pretences
  • Gratuitous criticism, commentary or self-promotion
  • Any material which breaches copyright or privacy laws, or could be considered libellous
  • The use of the comments board for the pursuit or extension of personal disputes

Be aware:

  • Views expressed on the comments board are left at users’ discretion and are in no way views held or supported by Civil Society Media
  • Comments left by others may not be accurate, do not rely on them as fact
  • You may be misunderstood - sarcasm and humour can easily be taken out of context, try to be clear

Please:

  • Enjoy the opportunity to express your opinion and respect the right of others to express theirs
  • Confine your remarks to issues rather than personalities

Together we can keep our community a polite, respectful and intelligent platform for discussion.

Ian Allsop

Ian Allsop was editor of Charity Finance magazine from 2004 until early 2009. He is now a full-time father, taking on occasional PR jobs as well as continuing his role as Charity Awards Judge.

 

Ian Allsop (60) John Tate (53) David Davison (49) Robert Ashton (41) Tania Mason (24) Andrew Hind CB (17) Gordon Hunter (17) Daniel Phelan (14) Vibeka Mair (12) David Ainsworth (11)
David Philpott (10) Gareth Jones (8) Celina Ribeiro (8) Niki May Young (8) Rui Domingues (8) Andrew Chaggar (5) James Brooke Turner (4) Sir Stuart Etherington (4) Kate Sayer (3) Jeremy Swain (3) Garreth Spillane (3) Alistair Gibbons (3) Ian Clark (3) Claris D'cruz (2) Stephen Lloyd (2) Richard Maitland (2) Adrian Beney (2) Iain Pritchard (2) Pauline Broomhead (2) Daniel Fletcher (2) Martin Brookes (2) Tesse Akpeki (2) Nick Brooks (2) Stephen Hammersley (2) June O'Sullivan (2) Dan Corry (2) Peter Holbrook (2) Belinda Pratten (2) Simon Steeden (2) Jonathan Bruck (2) Dan Gregory (2) Mark Astarita (1) Don Bawtree (1) Sir Stephen Bubb (1) Victoria Cook (1) Lindsay Gray (1) Rachel Holmes (1) Nick Ivey (1) Iona Joy (1) John Kelly (1) Michael King (1) Heather Lamont (1) Lucy McLynn (1) Chris Oulton (1) Julian Rathbone (1) Socrates Socratous (1) Richard Weaver (1) Karl Wilding (1) Richard Williams (1) Roger Chester (1) Matthew Bowcock (1) Joe Saxton (1) Reuben Turner (1) Martin Farrell (1) Paul Gibson (1) Becky Slack (1) Jonathon Grapsas (1) Andrew Scadding (1) Simon Hebditch (1) Su Sayer (1) Debra Allcock Tyler (1) Martin Birch (1) Mark Hallam (1) Jonathan Lewis (1) Sara Llewellin (1) John Low (1) Dame Mary Marsh (1) Ruth Murphy (1) Colin Nee (1) Julia Unwin (1) Kate Rogers (1) Malcolm Hayday (1) Filippo Addarii (1) Kimberley Scharf (1) Jakes Ferguson (1) Jessica Sklair (1) Joe Turner (1) John May (1) Julian Blake (1) Rosie Chapman (1) Andy Williamson (1) Malcolm Hurlston (1) Andrew Samuel (1) Chester Mojay-Sinclare (1) Paul Amadi (1) Kirsty Weakley (1) Luke Fletcher (1) Peter Mitchell (1) Billy Dove (1) Andrew Ketteringham (1) Jackie Turpin (1) Lynne Robb (1) Jonathan Crown (1) Paul Emery (1) Ruchir Shah (1) Pesh Framjee (1) Sukhvinder Kaur-Stubbs (1) Moira Protani (1) Vicki Prout (1) Michael O'Toole (1) Dawn Austwick (1) Lisa Clavering (1) Paul Farmer (1) Neelam Makhijani (1) Logan Anderson (1) Andy Rich (1) Sharon Martin (1) Asheem Singh (1) Leigh Daynes (1) Abdurahman Sharif (1) Lynne McMahon (1) Richard Caulfield (1)
Less +++ More +++

Embedding digital in a traditional organisation

29 Jul 2014

The Children's Society has been creating a digital culture. It hasn't been easy, but it has been worth...

Look before you leap when it comes to cloud technology

7 Jul 2014

If you are going to invest in cloud technology, John Tate has some words of advice – take time first...

How combining international aid and social media can transform Africa

18 Jun 2014

Social media is impacting life in Africa at breakneck speed, and it is not just the usual suspects Facebook...

It's time for the sector to front up and prove it has nothing to hide

19 Aug 2014

The sector's representative bodies must be bolder in telling the Charity Commission what they think of...

Film of the week: OneMinuteJr by Unicef Ukraine

15 Aug 2014

Unicef Ukraine has released a series of one minute videos created by children caught up in the conflict...

This Lobbying Act will not deter us from speaking out

7 Aug 2014

The Lobbying Act's impact could be very bad, says George Bangham, policy officer at Acevo, but we should...