0900

Registration & Coffee

0930

Chairman’s Opening Address
David Clayden
former director of strategic information
The Salvation Army

0940

Opening keynote

Thinking Strategically about the Future
Networked Individuals, Organisations and the Quality of Information

William Dutton
director
Oxford Internet InstituteDeveloping an IS/IT

1020

Transit time to move between sessions

Workshops: Ask the experts

1025

Delegates have a choice of attending one of four interactive workshop discussions
The sessions will take place in a dedicated room for each topic allowing you to share experiences with your peers and discussion leaders. You will be contacted by the event team to make your choice after you have registered for the conference. Questions may also be posed in advance by email to: massi@plazapublishing.co.uk

1025

1). Charity IT Survey – The Challenges and Opportunities

While there are signs that the global economy is beginning to rebound, charities must continue to find ways to work to leverage technology to work smarter. The importance of, and responsibility on, IT has never been greater.

Robin Fisk, Global Fundraising Product Manager of ASI Europe, will be presenting the analysis of a special survey of the Charity IT sector.

1025

2). The Journey to a truly customer-centric organisation

Simon Collins, OneCRM Project Manager for the British Heart Foundation, has spent two years leading a significant project to bring together a variety of over 50 CRM and contact management systems. Simon explains some of the key challenges faced during the project rollout and how the business has driven the change necessary to realise the business benefit opportunity.

1025

3). OpenAccounts Finance System and The Paperless Office - creating savings and efficiencies for charities

Bringing the paperless office to your finance department. Come and discover how mass mail merge finance documents can be automatically generated and delivered from your accounting system, documents can be electronically archived and retrieved and manual purchase-to-pay and order-to-cash processes can be automated.

1025

4). Tech Trends Think Tank

Join this interactive session to share your views on the hot topics in not-for-profit IT. Charles Bagnall will present the 2009 tech trends agreed by the sector experts in January 09. The debate will be opened to the floor to decide what has been really important in IT as the year closes. Ideas will be posted on http://twitter.com/IRIS_NFP and collated into an all-voice whitepaper that will be presented to each delegate.

1105

Coffee break

Streamed sessions

1135

Effectiveness

1. Technology and impact measurement

How the Orphans Project changed the approach to impact measurement

• Approaches to resolving the root cause of the problem
• Measuring the results and managing the change

Dr A W Mussa
ICT manager
Islamic Relief Worldwide

1135

Engagement

2. E-campaigning to victory

Superbadger, using Facebook Apps for regular campaigning

• Conception
• Activity & Response
• Future Development
• General learning

Jay Butcher
youth and student campaigns coordinator
Tearfund

Johnny Chatterton
campaigner
38degrees.org

1135

Efficiency

3. Re-booting the back office

Driving efficiencies in accounting and back office systems

• Starting out with a plan
• Making and managing the change
• Monitoring and measuring the benefits

Kelly Evans
business manager
National Autistic Society

1135

Integrity

4. Ensuring a secure flexible infrastructure

Data and security implications of the new digital world

• A place of work: cyber squatting and remote working
• Top Information Security tips for IT managers
• A new identity: social or antisocial skills in the workplace

Brian Shorten
IS BCP risk & security manager
Cancer Research UK

Martyn Croft
Chief Information Officer
The Salvation Army

1215

Transit time to move between sessions

1220

Effectiveness

5. Using technology to deliver services

Using technology to deliver counselling services in the digital age

• Implementation of decision logic applications
• Communicating the benefits and managing cultural change
• Cost effective means of broadening reach
• Measuring impact and success

Paula Searle
head of e-services
CCCS

1220

Engagement

6. Using digital media to broaden reach

Using new media to increase the wingspan of RSPB

• The changing nature of nature
• Looking for new members with new media
• Challenges and pitfalls

Laura Dawson
head of information systems
RSPB

1220

Efficiency

7. Alternatives to in-house IT departments

Shared services

• Shared services in charities
• How to attain a return of investment from your IT supplier
• Charitable Technology Trust and your software purchase

Richard Cooper
CTX development manager
ctxchange.org

Using open source technology

• Defining what we need
• What were the contracting options
• What did we achieve
• The technology we installed

Keith Fernett
director
Anchor House

1220

Integrity

8. IT and the transparency agenda

Is the tail wagging the dog?

Charities are being encouraged to be transparent yet many resist disclosing sensitive information and technology is driving the sector to look at what it reveals

• How do you tackle this issue?
• How much do you disclose?
• How do you manage adverse material on the web?

John Tate
managing director
ChangeBASE

1300

Lunch

Workshops: Ask the experts

1400

Delegates have a choice of attending one of four interactive workshop discussions
The sessions will take place in a dedicated room for each topic allowing you to share experiences with your peers and discussion leaders. You will be contacted by the event team to make your choice after you have registered for the conference. Questions may also be posed in advance by email to: massi@plazapublishing.co.uk

1400

1). Charity IT Survey – The Challenges and Opportunities

While there are signs that the global economy is beginning to rebound, charities must continue to find ways to work to leverage technology to work smarter. The importance of, and responsibility on, IT has never been greater.

Robin Fisk, Global Fundraising Product Manager of ASI Europe, will be presenting the analysis of a special survey of the Charity IT sector.

1400

2). Sector trends – find out what not-for-profits have reported!

Description: Conducted this summer and responded to by over 1,000 not-for-profits across five European countries the Blackbaud SONI (State of the Not-for-Profit Industry) survey is one of the most comprehensive reports on the not-for-profit sector. Join Adrian Cutcliffe, Marketing Manager at Blackbaud and find out what areas of growth, investment, fundraising income and much more not-for-profits reported this year and next.

1400

3). OpenAccounts Finance System and The Paperless Office - creating savings and efficiencies for charities

Bringing the paperless office to your finance department. Come and discover how mass mail merge finance documents can be automatically generated and delivered from your accounting system, documents can be electronically archived and retrieved and manual purchase-to-pay and order-to-cash processes can be automated.

1400

4). Tech Trends Think Tank

Join this interactive session to share your views on the hot topics in not-for-profit IT. Charles Bagnall will present the 2009 tech trends agreed by the sector experts in January 09. The debate will be opened to the floor to decide what has been really important in IT as the year closes. Ideas will be posted on http://twitter.com/IRIS_NFP and collated into an all-voice whitepaper that will be presented to each delegate.

1440

Transit time to move between sessions

1445

Second keynote

Fresh ideas on the management of IT

• Constructive partnership working with suppliers
• IT as a mechanism to bring about change in organisations
• Who decides what IT an organisation should have?

Kate Sayer
partner
Sayer Vincent

1525

Coffee break

1550

Effectiveness

9. Technology and service accessbility

Transforming the lives of people with hearing loss through ICT

Guido Gybels
director of technology
RNID

Developing an effective IS Strategy

David Combes
director of information systems
RNID

1550

Engagement

10. Joined-up technology

Joining up your systems can help engagement

• Integrating your database with other systems – finance, addressing, banking – the list is endless!
• Automating the things that are so easy to forget
• Automating the supporter journey – is it possible?

Peter Flory
director
Athena Consultants

1550

Efficiency

11. Information - maximising value through CRM

CRM: The one customer view

• ’Joining up’ the organisation
• Creating customer insight
• Increasing technical efficiency
• Reducing operating costs
• Improving regulatory compliance

Jane Deal
head of information and knowledge systems
RNIB

1630

Transit time to move between sessions

Panel Discussion

1635

What is the future of IT in the modern charity? And what room is there for it in a recession?

Technology now plays a greater role in modern charities than ever before. From improving services to increasing member involvement and making staff more productive IT, it seems, provides the answers. But with so much choice how can organisations pick the best system... and when money is tight is a wholly outsourced IT department really a viable solution? More significantly,
who should be in charge of IT when it affects so many parts of the charity? Our panel of experts decide.

Chaired by:
David Clayden
former director of strategic information
The Salvation Army

Panellists:
John Tate
managing director
ChangeBASE

Phil Durbin
head of IT
Unicef UK

Dr A W Mussa
ICT manager
Islamic Relief Worldwide

Kate Sayer
partner
Sayer Vincent

1725

Closing remarks

1735

Close of conference