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0915 | Registration & coffee |
0945 | Chairman’s opening remarks David Clayden |
Opening plenary | |
0950 | Reaching for the sky: the cloud and your charity Our first of two plenaries on cloud computing provides a vision of how this revolution will change the way charities operate, and what that means for costs and security. John Easton Mark Wakefield |
1020 | Getting the best from the cloud The Cloud Computing Consortium, a US-based research group led by Carnegie Mellon University, is aiming to develop the first set of standards for evaluating and comparing cloud computing services. Here, the world’s largest outsourcing advisory firm and Consortium member outlines the group’s progress and gives its view of how to get the best from the cloud. Luke Mansell |
1050 | Break |
Streamed sessions | |
1120 | ‘Bring your own device’ (session A) The explosion in popularity of consumer devices has increased the appetite of staff to use their own smartphones and laptops for work. Based on the Salvation Army’s experience of introducing a ‘bring your own device’ scheme, we look at the challenges this presents to an organisation and to its IT department, including technical support, remote working, the legal and HR issues, and information security. Martyn Croft |
1120 | Collaborating with the public sector (session B) Irene has developed the Westminster Digital Inclusion Framework, which works in partnership with charities to give residents access to technology in their homes. Julie meanwhile, through the ethical IT social enterprise Cosmic, is currently working with Devon County Council on a Digital Mentor programme. Together they suggest ways and benefits of cross-sector collaboration, and advise how to manage the relationship. Irene McWilliams Julie Hawker |
1200 | CRM and the 360° view (session C) With an ambitious plan to increase its committed giving base nearly ten-fold and significantly expand its shop network, Sue Ryder Care started by taking a ‘single supporter view’ of its donors, shoppers and volunteers. They join us to reveal what a study of the charity’s data found, how they created a vision document and how the project has progressed so far. Ian Campbell David Ripper |
1200 | Outcomes measurement (session D) This year Depaul UK went live with a new cloud-based outcomes measurement system, developed in partnership with Homeless Link. They take us through the principles of effective outcomes measurement, how the project went, the technical challenges involved and how to ensure staff engagement. Martin Brockwell |
1235 | Lunch |
Streamed sessions | |
1345 | Website personalisation (session E) Charities are increasingly looking to incorporate personalisation technology into their websites, with Cancer Research UK just one of the organisations leading the charge. ClearPeople take us through their work with the National Autistic Society to explain what website personalisation is and how it could relate to your charity, as well as analysing the benefits, challenges and cost implications. Katya Linossi |
1345 | Collaboration among charities and with the private sector (session F) The audience will hear about an innovative new scheme enabling charities and vendors to collaborate in the design and procurement of customised software systems. With the scheme soon to be open to organisations of all sizes, practical examples explain how WaterAid is planning to use SharePoint to not only reduce procurement costs but to implement better applications more quickly. Peter Heather |
1425 | Security - the 10 things you need to know (session G) How do you embed security within your IT department? With reference to specific stories, this session presents 10 good habits for your IT department to adopt, including continual risk assessment within new projects, third party compliance, product vulnerability tests and integrated security testing. Matt Holland |
1425 | Cloud computing in a mid-sized charity (session H) Cystic Fibrosis Trust assess the benefits and disadvantages of their adoption of public and hybrid cloud technologies. With examples of its application to telephony and business continuity planning, they illustrate how a charity with an annual income of around £9m has fared, from planning to practice. Malcolm Moore Peter Hawkins |
1500 | Coffee break |
Streamed sessions | |
1535 | Knowledge management (session I) Is knowledge management a help or hindrance to the IT department? Alison will draw on exclusive research to explain how knowledge management can make sense of the technology your charity uses and how to create a knowledge management framework. Dr. Alison Corfield |
1535 | IT: the friend to fundraising (session J) Jon takes us through best practice for using segmentation, data management, electronic communications and emerging social network sites to produce high yielding donors. Jon Biedermann |
1535 | Shifting the IT Paradigm (session K) The majority of IT departments spend in excess of 70% of their time and budget on “simply keeping the lights on” and have limited time and resource to significantly contribute to the charitable objective of their organisation. Shifting this paradigm and allowing you to focus more on the information and less on the technology could unlock a powerful resource in your organisation. This workshop will explore how your IT function can focus on delivering valuable ‘I’ to your organisation whilst the ‘T’ remains efficiently, reliably and predictably functioning. Simon Ratcliffe |
Closing plenary | |
1605 | Strategy: developing non-profit technology in a chaotic world Edward, an influential thinker in global non-profit IT and an experienced public speaker, gives his view of where charities should be taking their IT strategy. He will take on themes such as the benefits of collaboration, fostering a culture of experimentation, and shifting focus from ‘light-on’ technology to ideas and practices that go to the heart of your charity’s mission. Edward Happ |
1645 | Clair's colsing remarks |
