Fundraising Standards Board

Fundraising Standards Board

PO Box 564
T: 0845 402 5442
F: 0845 402 5443

The Fundraising Standards Boards is the self-regulatory body for charity fundraising in the UK. It exists to enable charities to be accountable for their fundraising, to grow the sector’s commitment to best practice and to improve public trust and confidence in charities. It also fields complaints or concerns from the public about fundraising.

Regulated charities and commercial organisations must pledge to adhere to the Institute of Fundraising’s code of practice and in return are given the use of a kitemark that aims to reassure donors that they abide by high standards and are accountable for their actions.

It was set up in 2006 and launched to the public in 2007. It is self-funded with charities and suppliers paying an annual membership fee. The scheme continues to grow and around 50 per cent of all voluntary income in the UK is raised by charities that are committed to high standards and are regulated by the FRSB.

In the first instance, the FRSB refers complaints to the charity concerned to sort out. If the complainant is not satisfied, it will step in and mediate. If mediation is not effective, the FRSB will adjudicate.

The FRSB publishes an annual complaints report. During 2012, 33,744 complaints were made to FRSB member charities. Of these, 14 required mediation by the regulator and 3 went on to adjudication.