Revolving Doors Agency

Revolving Doors Agency
Overall Winner

Revolving Doors Agency

Revolving Doors deals with a particularly challenging client group. It works with people who have a combination of mental health, drug or alcohol problems, many of whom also face poverty and poor housing.

People like this can easily fall through the net of mainstream health and social services. The complexity of their problems means that no one agency has responsibility for them. The behavioural problems that result from their other difficulties means that neither the clients nor the service providers persist long enough to sort things out.

After a great deal of research, Revolving Doors set up the link worker scheme. The charity recruited mental health practitioners who were prepared to work across professional boundaries and stick with complex problems in order to achieve real changes in people's lives.

All the link workers do a mix of clinical, research and development work. They identify gaps in provision and communication between agencies, and are persistent in helping their clients to access services - for instance by accompanying them to hospital or court appointments.

The approach has certainly been effective in helping this difficult client group. One year after referral, for example, the number of clients registered with a GP had doubled; all those who had been in bed and breakfast accommodation had managed to move on; and access to drug and alcohol services had improved by 30 per cent.

Revolving Doors Agency
Crispin Truman
Chief Executive
020 7242 9222
reg no: 1030846


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