Disability

Cosgrove Care

Charity Awards

Transforming culture for new found success

Cosgrove Care in Glasgow supports people with learning disabilities within the Jewish community, Until six years ago, it was caring for 20 adults in an isolated Victorian home. A paternalistic outlook meant that the needs and wishes of different service users were not taken into account, and staff were resistant to change. Feedback from service users and their families indicated that there was low satisfaction with the service, and that residents had a fear of the authority of staff and voluntary management. And not surprisingly, specific targets from local authorities, such as spontaneity, freedom of choice, quality of life and independence for service users, were not being met.

The charity launched an innovative and forward thinking change process that was user-centred rather than geared toward staff and other stakeholders. It has transformed itself into an organisation caring for over 100 children and adults and their families, supporting them in active, independent lives with freedom of choice. Staff have undergone a dramatic shift in their role and outlook from 'caring' to 'supporting' through user-centred services.

For adults, these services include specialist respite care, holidays and leisure activities, help with employment, advocacy and advice, and a volunteer befriending service. Children's services range from school liaison and advice through support at home, registered playschemes and a carers and parents group.

Although Cosgrove Care still provides residential facilities, it does so through supported independent housing rather than institutionalisation. At the heart of the charity is its community centre, a welcoming and happy venue for a range of activities for residents and non-residents alike. One user, John, is in a residential school but takes part in day activities, summer camps, and school events with support from Cosgrove staff and parents. Our photographer was struck by how warmly the whole of the local community regards the centre - many local youngsters who have no other connection with Cosgrove regularly come in to take part.

Cosgrove Care
Linda Goldberg
Chief executive
0141 620 2500
care@cosgrove.co.uk
reg no SCO 13208